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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What was the previous RIW Program Pricing Model?
Prior to 28 June 2021, the RIW Program Pricing Model included both an annual company subscription, a simple six tier fee calculated on the number of cardholders primarily employed by a company as at 31 March each year, and any associated cardholder fees.
From 28 June 2021, a new pricing model has been adopted as detailed in our RIW Knowledge Centre Article What is the new RIW Pricing Model?, which removes the annual company subscription fee so a company only pays for the cardholder fees they need, making for a more equitable cost structure across RIW Program participants.
IMPORTANT!
For companies whose annual company subscription is due on 28 June 2021, the annual company subscription fee is no longer payable, providing the company with an immediate saving.
For companies whose annual company subscription is due after the 28 June 2021, a pro-rata refund based on the number of subscription days remaining after 28 June 2021 is due back to the company. To request a refund, a company must complete a Company Subscription Refund Service Request by 30 July 2021, providing the company's bank account details on company letterhead. Refunds will be processed within 45 days.
The previous pricing model is listed below.
Annual Company Subscription
| Tier | RIW Participant | Annual Fee |
| 1 | Organisations with 250+ RIW cardholders and "Fee Paying Rail Transport Operators" | $25,000 +GST |
| 2 | Organisations with 80-249 RIW cardholders | $6,550 +GST |
| 3 | Organisations with 30-79 RIW cardholders | $3,650 +GST |
| 4 | Organisations with 10-29 RIW cardholders | $1,625 +GST |
| 5 | Organisations with 4-9 RIW cardholders | $1,000 +GST |
| 6 | Organisations with 0-3 RIW cardholders | $NIL |
Cardholder Fees
| Item | Cost |
|---|---|
| First year registration fee, which includes the initial ID check and card issuance | $100+GST |
| Annual renewal fee | $30+GST |
| Fifth year renewal fee, which includes the cost of a new card being issued | $85+GST |
| Tenth year renewal fee, which includes an ID check and a new card being issued | $100+GST |
| Lost card / Replacement Fee | $85+GST |
To view your payment history, please follow the instructions in our RIW Knowledge Centre article How can a company view their payment history?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077482
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