What was the previous RIW Program Pricing Model?


Prior to 28 June 2021, the RIW Program Pricing Model included both an annual company subscription, a simple six tier fee calculated on the number of cardholders primarily employed by a company as at 31 March each year, and any associated cardholder fees


From 28 June 2021, a new pricing model has been adopted as detailed in our RIW Knowledge Centre Article What is the new RIW Pricing Model?, which removes the annual company subscription fee so a company only pays for the cardholder fees they need, making for a more equitable cost structure across RIW Program participants.


IMPORTANT!

For companies whose annual company subscription is due on 28 June 2021, the annual company subscription fee is no longer payable, providing the company with an immediate saving.


For companies whose annual company subscription is due after the 28 June 2021, a pro-rata refund based on the number of subscription days remaining after 28 June 2021 is due back to the company.  To request a refund, a company must complete a Company Subscription Refund Service Request by 30 July 2021, providing the company's bank account details on company letterhead.  Refunds will be processed within 45 days.


The previous pricing model is listed below.


Annual Company Subscription


TierRIW ParticipantAnnual Fee
1Organisations with 250+ RIW cardholders and "Fee Paying Rail Transport Operators"$25,000 +GST
2Organisations with 80-249 RIW cardholders$6,550 +GST
3Organisations with 30-79 RIW cardholders
$3,650 +GST
4Organisations with 10-29 RIW cardholders
$1,625 +GST
5Organisations with 4-9 RIW cardholders
$1,000 +GST
6Organisations with 0-3 RIW cardholders
$NIL


Cardholder Fees


Item
Cost
First year registration fee, which includes the initial ID check and card issuance
$100+GST
Annual renewal fee
$30+GST
Fifth year renewal fee, which includes the cost of a new card being issued
$85+GST
Tenth year renewal fee, which includes an ID check and a new card being issued
$100+GST
Lost card / Replacement Fee
$85+GST



To view your payment history, please follow the instructions in our RIW Knowledge Centre article How can a company view their payment history?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077482


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