When do companies get notified about due payments?

Any subscription items requiring payment will be notified to the Primary Contact or Employer Administrator (where enabled) 4 weeks prior to expiry, 1 week prior to expiry, and on the day of the expiry.


Employers can also view all upcoming subscription renewals easily from within the RIW System by going to the Expiries tab. Please refer to our article How does a company monitor expiries?


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077497


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