How can a company ensure expiry notifications are sent to a cardholder?

This article details how a company can ensure notifications are sent to RIW cardholders regarding subscription, competency, job role and medical expiries.

This instruction applies to the following RIW System user roles: 

  • Advanced Project Admin
  • Employer Admin 
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment
  • Employer Admin - No Payment (Premium Functionality Employer)
  • Helpdesk 

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: Search for cardholder

On the Main Dashboard, click on the Search for My People shortcut.



Step 3: Locate cardholder 

Complete search criteria to find the cardholder and click on the Search button.



Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.


Step 5: Status Options

Select the Status Options tab from the left hand side of the page.  This will present the below screen.  Tick the Receive Expiry Emails box and click Save.

The cardholder will now receive expiry notification emails to the email address specified in their Contact Details tab.

RIW Knowledge Centre Article Link:

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