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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does an RIW System User change their own password?
Employer Administrators can change their own RIW System password through the My Account tab.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Medical Provider User
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: My Account tab
Click on the My Account tab which is on the top of the screen.
Step 3: Change Password shortcut
Click on the Change Password shortcut.
Step 4: Change Password Screen
Change Password screen which allows the logged on Administrator to change their password.
On the screen displayed, enter the current password in the Old Password field, and then add the New Password and Confirm Password fields.
Note: the password must be at least 10 characters long and contain at least 1 uppercase, 1 lowercase, 1 numeric character and 1 symbol character. Tick the I’m not a robot checkbox, follow the prompts and click Save
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152360
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