How does an RIW System User change their own password?

Employer Administrators can change their own RIW System password through the My Account tab.

This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Medical Provider User
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User

Step 1: Log in to the RIW System

Go to and login using your credentials. 

Step 2: My Account tab

Click on the My Account tab which is on the top of the screen.

Step 3: Change Password shortcut

Click on the Change Password shortcut.

Step 4: Change Password Screen

Change Password screen which allows the logged on Administrator to change their password.

On the screen displayed, enter the current password in the Old Password field, and then add the New Password and Confirm Password fields.

Note: the password must be at least 10 characters long and contain at least 1 uppercase, 1 lowercase, 1 numeric character and 1 symbol character.  Tick the I’m not a robot checkbox, follow the prompts and click Save

RIW Knowledge Centre Article Link:

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