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Known Issue: Reprinting cardholder stickers on RIW Kiosks
Some users have reported that when a cardholder re-signs into a RIW Kiosk and the kiosk prompts to reprint their cardholder sticker, the sticker may not print, and the kiosk pauses and appears to be "stuck".
If a user accidentally touches any part of the kiosk screen identified in yellow below, the kiosk will pause for approximately 60-90 seconds before returning to the Main Menu. The cardholder sticker will not print.
Despite this, the cardholder will be signed in to the site.
How to deal with the issue
- The user must click either the YES or NO button precisely to proceed, and not any part of the screen identified in yellow above.
- If the screen is accidentally touched in the yellow area and the kiosk appears paused:
- Wait approximately 60-90 seconds for the system to return to the Main Menu.
- If a cardholder sticker is required, sign out of the site and sign back in again. In this case, a cardholder sticker will automatically print.
When will the issue be resolved?
The issue is with the developer and will be resolved in April 2022.
RIW Knowledge Centre Article Link:
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