Some users have reported that when a cardholder re-signs into a RIW Kiosk and the kiosk prompts to reprint their cardholder sticker, the sticker may not print, and the kiosk pauses and appears to be "stuck".

Issue

If a user accidentally touches any part of the kiosk screen identified in yellow below, the kiosk will pause for approximately 60-90 seconds before returning to the Main Menu. The cardholder sticker will not print. 

Despite this, the cardholder will be signed in to the site.

How to deal with the issue

• The user must click either the YES or NO button precisely to proceed, and not any part of the screen identified in yellow above.
• If the screen is accidentally touched in the yellow area and the kiosk appears paused:
  • Wait approximately 60-90 seconds for the system to return to the Main Menu.
  • If a cardholder sticker is required, sign out of the site and sign back in again. In this case, a cardholder sticker will automatically print.

When will the issue be resolved?

The issue is with the developer and will be resolved in April 2022.

---

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000285707

---