What fees are paid by companies?

For companies with RIW cardholders, there is a simple six-tier structure for calculating the annual company subscription fee. Initially the fee was based on the number of primary RIW cardholders working for that company when Metro Trains Australia received migrated worker data from the previous service provider on 20 May 2019.  The annual company subscription fee is then reviewed periodically as detailed in the Company Registration Terms.


TierRIW ParticipantAnnual Fee
1Organisations with 250+ RIW cardholders and "Fee Paying Rail Transport Operators"$25,000 +GST
2Organisations with 80-249 RIW cardholders$6,550 +GST
3Organisations with 30-79 RIW cardholders
$3,650 +GST
4Organisations with 10-29 RIW cardholders
$1,625 +GST
5Organisations with 4-9 RIW cardholders
$1,000 +GST
6Organisations with 0-3 RIW cardholders
$NIL

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How does a company pay the annual company subscription fee?

To pay the annual company subscription fee, please follow the instructions below.


Step 1

Login to the RIW System at https://app.riw.net.au using your credentials.


Step 2

Click on the Expiries tab from the top menu.




Step 3

Click on the Company Subscription tab on the left hand menu and click on Renew Subscription.



Step 4

The Shopping Basket will now display. Click Checkout to proceed to payment.




Step 5

At the Checkout screen, choose Card / PayPal and then click Make Payment


Note: Premium Functionality Employers may have a pay on account (POA) arrangement which is granted by MTA. Choose Pay On Account if this is applicable.



Step 6

After clicking on the Make Payment button, the PayPal platform will display. Complete the payment via PayPal using a credit/debit card.




Step 7

A confirmation email will be sent to advise the payment has been accepted. This will include an order number and PayPal reference number for record keeping purposes.




To review any previous transactions, click on the Payment History tab on the main dashboard.



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