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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Overview of Assessor Main Dashboard
The article will detail the Main Dashboard and shortcuts available for an Assessor.
This instruction applies to the following RIW System User Roles:
- Assessor
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Main dashboard setup
Below is an example of an Assessor's main dashboard.
Step 3: My Job Roles
Select the My Job Roles shortcut and the following screen will display a list of the Job Roles that have been approved to assess.
Step 4: My Job Assessments section
This section allows assessors to list their assessments in the following categories:
- Pending
- Approved
- Rejected
Each of the shortcuts will take the assessor to a different listing for management of work.
Pending Job Role Assessments shortcut
Select this shortcut to view a list of any job roles submitted to the Assessor for assessment by companies. Please refer to the RIW Knowledge Centre article How does an Assessor manage a job role assessment? for more information.
When an Employer Administrator submits an assessment for the Assessor to review, they will receive an email confirmation of the request with a link to the individual whose job role requires assessment. The email will include contact details for the Employer Administrator who submitted the request.
Note: Only the records of cardholders which have been emailed to you can be accessed.
Access to such cardholders’ profile is possible either via the link in the relevant email or by logging in and viewing the Pending Assessment shortcut, where all assessments submitted for review can be found. To refine the list displayed, use the Search function to locate an individual cardholder with a Pending Assessment by entering a cardholder’s RIW number or by entering a date to find a list of cardholders with pending assessments sent to you for review since the specified date.
Approved Job Role Assessments shortcut
This menu can used to see the formerly approved job role assessments.
Rejected Job Role Assessments shortcut
This menu can used to see the formerly rejected job role assessments.
Step 5: Assessor Options Section
This section is currently used to Edit Assessor Notes. This shortcut can be used to record messages to be displayed in the search for Assessor screen when an Employer Administrator sends a job role for assessment.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153408
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Send feedbackHow does an Assessor manage a job role assessment?
This article details how an Assessor can manage and approve a job role assessment assigned to them in the RIW System.
This instruction applies to the following RIW System User Roles:
- Assessor
Step 1: Log in to the RIW System
Go to https://app.riw.net.au/ and login using your Assessor credentials.
Step 2: View Assessor Main Dashboard
This will display the Assessor Main Dashboard.
Pending, approved and rejected job roles can be viewed on the My Job Role Assessments section on the Main Dashboard. If an item requires attention, a blue box with a number will display next to the tasks as per the above example.
Step 3: Select Pending Job Role Assessment
Selecting the Pending Job Role Assessments button will load all pending job role assessments. The My Job Role Assessments screen will display and by default the Pending Assessment menu will be highlighted on the left hand side menu.
Step 4: View cardholder
Click on the cardholder that requires assessment and click on the View Person button.
Step 5: View information
Click on the job role that has been sent for assessment and click More Info.
Step 6
Take note of the competencies that need to be assessed.
Step 7: National or Network-Based Competency
Select the National or Network-Based Competencies tab on the left hand side menu.
Step 8: View evidence
To view and assess the evidence attached to the competencies required for the job role, select the eye icon.
Select the image to open the evidence in a new tab.
Step 9: Assess evidence
Assess the evidence and if required review the RIW Business Rules to ensure compliance. Continue to repeat the above steps for all the competencies that require assessment.
Step 10: Approve or reject assessment
Once the relevant competencies have been assessed, re-open the job roles tab, highlight the job role and select either Approve or Reject Assessment.
Step 11: Approve assessment
If an assessment is approved, please add any assessment notes and upload the required evidence to the job role assessment approval screen. You can add multiple evidence files if required. Once uploaded, click on Approve Assessment.
Step 12: Reject Assessment
To reject the assessment, please include any rejection assessment notes before clicking on Reject Assessment.
Step 15: Repeat
Repeat with all pending job roles that require assessment.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077548
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Send feedbackWhat happens if a job role assessment is cancelled?
An Employer Administrator has the ability to cancel a job role assessment submission. If this is the case, the allocated Assessor will immediately be notified via email and the job role assessment record will disappear from the Pending Assessment view.
For more information on how this is performed by an Employer Administrator, refer to the RIW Knowledge Centre article How does a company cancel a job role assessment?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153423
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Send feedbackWhat is an automatic cancellation of a job role assessment?
The RIW System will automatically cancel any pending job role assessment if one of the following conditions is met:
- One of the cardholder’s mandatory competencies is deleted by an Employer Administrator or expires.
- There are no more competencies valid to comply to one of group requirements (e.g. either L1, L2, L3 required, L1 only provided on cardholder’s profile, L1 expires).
The automatic cancellation will occur overnight via a system batch checking the competencies of cardholders that have pending job role assessments.
If one of the above conditions is met, the job role assessment will be removed from the Assessor’s list and both the Assessor and Employer Administrator will be notified via email.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153424
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Send feedbackWhat reports are available to Assessors?
The RIW System has been configured with reports that provide information for Assessors to manage their work.
This instruction applies to the following RIW System User Roles:
- Assessor
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Reports tab
Click on the Reports tab located in the top right hand corner of the screen.
Step 3: Existing Reports shortcut
Click on the Existing Reports shortcut.
Step 3: Reports Listing
Reports that have been configured for Assessors will be listed and available to run. Click on the report name to run the report.
The Role Library and Corresponding Competency Grouping Report surfaces the required competencies that make up a job role. For example, the TfNSW - Operator job role must contain the one of the following to be valid. This is useful for Assessors to understand whether the cardholder has met the job role competency requirements when submitted for assessment.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153426
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