As per the Company Registration - Terms and Conditions, all subscriptions are paid for upfront for a full subscription year. No refunds will be provided for a subscription that is not utilised.

The RIW System does not allow for pro rata annual cardholder subscription fees, irrespective of when a cardholder subscription expired. However, there are rules about how expired annual cardholder subscription fees and subscription anniversaries are managed.

The annual cardholder subscription fee uses the initial card issue date to calculate the annual and five-year anniversaries.

For more information, please read our article on How is the annual cardholder subscription fee calculated if it has expired?

This is a static subscription expiry date and ensures the RIW System can manage the requirement to replace the RIW card every five years to update the smart chip embedded in the RIW card.

A refund may be requested for system payment errors only by contacting the RIW Service Desk on info@riw.net.au.

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Article Link:

https://support.riw.net.au/support/solutions/articles/51000030102

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