What is Premium Functionality?


For organisations that require more in depth visibility and management of their workers and associated projects, the RIW System can also be used as a standalone competency management system. Utilising the below features to manage the workforce provides assurance and confidence in your workers skills, abilities and currency.  


This includes:


Premium Functionality attracts an annual fee of $5,000 + GST.  The fee covers multiple sites run by an organisation for one annual fixed cost, which means the organisation pays once, rather than paying for each project site.


To discuss the benefits of Premium Functionality for your company, please contact the RIW Service Desk on info@riw.net.au



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000183472



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Video System Walkthrough - Premium Functionality Employers




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034493



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How does a Premium Functionality Employer monitor forthcoming and expired allocated items?


Premium Functionality Employers can monitor the expiry and forthcoming expiry dates of allocated items. 


An allocated item (from a pre-defined drop down list) includes items issued to cardholders, such as personal protective equipment or other assets such as laptops, phones etc,. This function allows companies to monitor issue and manage expiry dates and return dates of assets.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Employer Admin - Read Only (Premium Functionality Employer) 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Expiries tab

Click on the Expiries tab which is situated long the top of the screen



Step 3: Allocated Items tab

Click on the Allocated Items  tab on the left hand side of the screen.  This will populate the search results will all allocated items that are expiring or have a forthcoming expiration.



Allocated items that have expired (with Expiry Dates in red) and forthcoming expiries (with Expiry Dates in amber) will be listed.


Step 4: Search and filtering list

A more refined search can be applied to the list by adding search criteria to the fields and clicking on the Search button.   This list can also be filtered by clicking on the Show Forthcoming and Show Expired radio buttons.



Step 5: Cardholder record

A cardholder's record can then be accessed by highlighting a record in the list and clicking the Edit button. This will take you to the cardholders RIW profile.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000151824





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How does a Premium Functionality Employer manage Training Providers (RTO's) in the RIW System?


This article details how a Premium Functionality Employer manages and sets employer competencies that each Training Provider (Registered Training Organisation) is approved to deliver. 



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Employer Admin - Read Only (Premium Functionality Employer) note: view only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Training Providers shortcut

Click on the Training Provider shortcut located on the main dashboard.



Step 4: Training Providers Listing

Highlight the Training Provider (RTO) you wish to update and click the Set Competencies button.



Step 5: Managing Training Provider Competencies

Competencies can be added or removed from the Set Training Provider Competencies box.


Step 6: Adding a competency

To add a competency, complete the following:

  • Category:  Select from the dropdown list (Health & Safety or Rail)
  • Competency:  Start typing the name of the competency in the field and it should appear to be highlighted and selected.




Click the Add button and the competency will appear in the Selected Competencies box.


Click the Finish button at the bottom of the box..



Step 7: Removing a competency

Click and highlight the competency in the Selected Competencies box, then click the Remove button.


Click the Finish button at the bottom of the box.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000152860


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How does a Premium Functionality Employer request verification functionality for employer based competencies?



Currently the RIW System allows Premium Functionality Employer Admins to verify assigned employer based competencies.  From 16 September 2021, this functionality will be extended to Advanced Project Admins.


This article outlines how the primary contact of a Premium Functionality Employer can request employer based competency verification functionality for an Employer Admin or Advanced Project Administrator.


The following table shows what competencies can be verified by an Employer Administrator or Advanced Project Administrator.


 

Competency TypeEmployer AdminAdvanced Project Admin
Employer based competencyYESNO
Project based competencyYESYES
Site based competencyYESYES


NOTE: An Advanced Project Admin can only be a verifier for Projects and/or Sites that they are associated with on behalf of the Premium Functionality Employer.



This instruction applies to the following RIW System User Roles: 

  • Employer Admin (Premium Functionality Employer)


Step 1 - Service Request

Go to the Request to become a verifier service request at https://www.riw.net.au/contact-us/request-a-service/?verifier.


Step 2 - Fill in Service Request 

Fill in the required details, noting that fields marked with an asterisk (*) must be completed.  



Once the request is complete, click Send to raise a ticket with the RIW Service Desk. The requester and verifier will be contacted once functionality is enabled.


For more information about what this functionality supports, please refer to the RIW Knowledge Centre articles How does a Premium Functionality Employer create or edit an employer competency? and How does a Premium Functionality Employer perform verification on an employer competency?


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000170240




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How does a Premium Functionality Employer add or edit an employer job role in the RIW System?


The article details how a Premium Functionality Employer can add (create) or edit an employer  job role to the RIW System.


Please note that the adding of an employer job role can only be performed by a Premium Functionality Employer.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer)

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Go to Employer Job Roles

Click on Employer Job Roles under the Premium Features on the Main Dashboard.



Step 3: Add Employer Job Role

On the Employer Job Roles page, click on the Add button.



Step 4: Create new Employer Job Role

Populate the fields to create a new employer job role, noting that a red asterisk (*) denotes a mandatory field. 

Note: Each employer job role MUST include the employer’s name or acronym in the name section.  


For example, RIWCompany01 wants to create a shift worker job role. The name section would be formatted as RIWCompany01 – Shift Worker.


Populate the rest of the form as required:

  • Provide a description for the job role. This assists the RIW Service Desk and other users to understand the intent of the job role.
  • Check the box if the role is designated as safety critical.
  • Use the drop down fields to select, if required, a medical level.
  • Check the box if a Drug and Alcohol Test Pass is required to validate the job role.
  • The new job role will automatically default as active, which means it is available for assigning to a cardholders profile.  Please deselect the box if the role is not ready for assignment.



Click Save to add the employer job role.


Step 5: Assign competencies to the Employer Job Role

Once the new employer job role has been created, specific competencies or groups of competencies can be added as requirements.  A cardholder will need to meet requirements for the job role to be valid on their RIW profile.


On the Employer Job Roles screen, locate and highlight the newly created job role and click Edit.



On the Edit a Job Role screen, click the Competencies tab on the left hand side menu, and then the Add button to add competency requirements.



Step 6: Add competencies

 

On the Add Competency screen, a single competency or group(s) of competencies can be added using the AND/OR operator where:

  • all the competencies in one (or more) groups are required (using the AND operator);
  • only one of multiple competencies in one or more groups are required (using the OR operator);
  • A single group or combinations of such groups are required.

To create groups of competencies where ALL the specified competencies are required, click the Add button and leave the Operator as it is set by default to AND. Select a category and competency and click the Add button to the right of the competency selected. Select and add the next and any further competencies to be included in this group in the same way. All the competencies added to this group will be displayed under the competencies heading.


When the group has been set up as required, click Save. The summary view will show that All of the following: competencies in this group are required:



To create groups of competencies where only one of the specified competencies is required, click the Add button, but this time select the OR operator from the dropdown. Select a category and competency and click the Add button to the right of the competency selected. Select and add the next and any further competencies to be included in this group in the same way.


All the competencies selected will be displayed under the competencies heading. When the group has been set up as required, click Save. The summary view will show that At least one of the followingcompetencies in this group are required.



More single competencies or groups of competencies can be added, if required. 


Later, more competencies can be added to a group which uses the OR operator by clicking Add to Group and selecting another competency in the same way as above. 


Competencies can also be deleted singly or from groups.


This functionality means that individuals who have been assigned a specific job role will be flagged if any of the job role-specific competencies have expired or are missing. It also allows users to search for individuals who match or closely match the competency requirements for a particular job role via Search for People Suitable for Job Role under the People tab.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029898


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How does a Premium Functionality Employer add or edit an employer job role to a cardholder?


This article details how a Premium Functionality Employer can add an employer job role to a cardholder, or to edit an existing job role assigned to a cardholder.


This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer)



Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut.

 

 

 

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 


Step 5: Employer Job Roles Tab

Click on the Employer Job Roles tab on the left hand side menu.  Click the Add button to add a new employer job role, or click on the job role and the Edit button to edit the job role.




Step 6: Assign Employer Job Role

If you wish to add a new employer job role, the following Assign Job Role pop-up will appear.  


 

Start typing in the Job Role field and the available job roles will appear as a drop down. A Start Date must be entered, and the Leave Date is optional.  Click Save when complete.


When editing a job role, the same Assign Job Role pop-up will appear.  The only option available is to set the leave date for the employer job role.  Click Save when complete.



Step 7: Adding Competencies

Every Job Role requires competencies to be added.  Administrators need to know the competencies that are needed to be added to each Job Role.  Administrators need to have the Competency Codes for each competency to be added and understand the requirements of each Job Role.


To add competencies to a Job Role please refer to the following Knowledge Centre Article - https://support.riw.net.au/support/solutions/articles/51000077450

 


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000149644



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How does a Premium Functionality Employer add and manage a crew?


Premium Functionality Employers have the ability to create crews, which are groupings of RIW cardholders. There are two distinct types of crews:

  1. Company Crews
  2. Project Crews

Company crews are only able to be edited and managed by the Employer Administrators of a company, where Project Crews can also be managed by Advanced Project Administrators.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Employer Admin - Read Only (Premium Functionality Employer) 


Users with Advanced Project Admin credentials can only manage 'Project Crews'.


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Manage Crews shortcut

From the main dashboard, click on the Manage Crews shortcut.



Step 3: Creating a crew

Click the Add button to create a new crew



Step 4: Create crew details

Complete the Create Crew details.  If the Project field is populated, this this will be considered a project crew.  Click on Save when completed.



Step 5: Adding workers to the crew

From the Managed Crews screen, highlight the crew that requires cardholders to be attached to.  Then click on the Set Workers button.


Step 6: Set Crew Workers

From the Set Crew Workers screen, either click on the Search button and return all cardholders eligible to be attached to the crew, or use the search criteria to locate specific cardholders.




Step 7: Adding to Crew

Highlight the cardholder's details and click on the Add to Crew button.  The cardholder details will appear in the Crew Workers box.  Once completing the crew, click on the Save button.




Step 8: Removing cardholders from a crew

Highlight the crew from the Managed Crews screen and click on Set Workers. In the Crew Workers screen, highlight the cardholder to be removed and click on the Remove From Crew button.  Then click on the Save button.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000153314



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How does a Premium Functionality Employer create or edit an employer competency?


This article details how a Premium Functionality Employer can create or edit an employer competency in the RIW System. Where specified, these competencies can be selected and uploaded by other Employer Admins and Advanced Project Admins from other companies.  Additionally, the competency can be set to require verification of evidence, which can be performed by the Employer Admin competency owner.


Awardable byAwardable toVerifiable by
All permitted RIW System User Roles included nominated Training Providers (RTO's)
  • Primary Employees
  • Secondary Employees
  • Associated cardholders
  • Linked cardholders
Employer Admin (must be the competency owner)



This instruction applies to the following RIW System User Roles: 

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Employer Competencies

Click on Employer Competencies under the Premium Features tile on the Main Dashboard.



Step 3: Add Employer Competency

On the Employer Competencies screen, click on the Add button.




Step 4: Manage Competencies

Populate the fields to create a new employer competency, noting that a red asterisk (*) denotes a mandatory field. Read on for some further guidance about filling in the details before clicking save to complete.




The employer competency name should include the company name as an identifier. For example, if RIWCompany01 wants to create an induction competency, the name should be set as RIWCompany01 – Induction


As well as giving the competency a name, a unique code must also be assigned to each individual competency created to support the simple management of employer competencies. This can consist of letters and/or numbers, e.g. RIW01-Comp1.


Notes may also be added in the text box if required, which could include the details of the competency.


Next, select the Category that the competency will be associated with from the drop down list, using the closest match.



If the competency requires a cardholder to hold a specific medical level before it can be valid, select the appropriate medical level from the drop down list.  Choose No medical required if this is not a requirement of the competency.



Tick the Is Awardable checkbox to ensure that the competency can be selected by other RIW System Users to award to cardholder profiles.


In the Start Date Awardable field, add the date from which the competency can be awarded. The End Date Awardable can also be added, but it is not mandatory. 


If the Always Award New checkbox is ticked and the competency has previously been awarded to the cardholder, when it is awarded again (re-certification) it will override the older instance with the most up-to-date expiry date rather than creating a new instance of the competency. If this box is left unticked, when the competency is awarded, the older instance will not be overridden but instead will be added as a separate record of the competency award.


Note: competencies can only have their expiry dates extended by re-certification if they are still current at the point the new competency is awarded.  If the competency has already expired, it will be awarded as a new instance.


If evidence is required to validate the competency, tick the Evidence Required checkbox.


The Expiry field defines the rules under which the competency expires. It can be set to:

  • Does not expire
  • Expire after set period (if selected, new fields/values can be defined – see below)
  • Specify expiry date when awarding the competency – the expiry date must be added manually at the point of award.


If the competency is set to Expire after set period, new fields will be displayed:



The Validity Period Unit allows the setting of the validity period in days or months. For example, if the competency has a validity of 2 weeks or 14 days, then select Days as the validity period unit and enter 14 in the Validity Period.


Choose who can assign the competency to the cardholder in the Assignable By drop down field with one of the following options:

  • All permitted user roles EXCLUDING Training Providers
  • All permitted user roles INCLUDING only Nominated Training Providers
  • Nominated Training Providers only


If required, tick the Awardable By All Employers checkbox if the competency can be awarded by all Employers. When this checkbox is ticked, a new checkbox will appear, Evidence Verification Required.



If evidence verification is required for this employer competency, tick the Evidence Verification Required checkbox. This will then display a new drop down titled Verifier, which defaults to Employer.  This means the competency owner will be responsible for verifying this competency.  Please refer to the RIW Knowledge Centre Article How does a Premium Functionality Employer perform verification on an employer competency? for details on how to perform verification.




Save the new competency record when the definition is complete. It will now be available to award.


Note: Ensure the competency is defined correctly before making it awardable. Once the competency has been awarded to one or more cardholders, the competency definition is partially locked so that only certain fields can be updated.  Competencies can only be deleted up to the point that they have not been awarded to a cardholder.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029897




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How does a Premium Functionality Employer suspend or lift a suspension of an employer job role?


It may be necessary to suspend an Employer Job Role which has been assigned to a cardholder, or to restore it once the issue has been resolved.  This article will provide instructions on how a Premium Functionality Employer can suspend or restore an employer job role.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer)


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut.

 

 

 

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 


Step 5: Employer Job Roles menu

Click on the Employer Job Roles tab on the left hand side of the page.




Step 6: Suspend the Employer Job Role

Click on the employer job role to be suspended to highlight the row, then click the Suspend button.  The Suspend Job Role box will appear for completion.  Once all the relevant information has been included, click on Save.


NOTE: The Case Ref Number is a mandatory field and requires a relevant internal reference.  Please do not include 'special' characters in this field. 




The employer job role has now been suspended.


Step 7: Lift suspension

If an employer job role suspension can be lifted, follow the instructions above to return to the Employer Job Roles menu. Highlight the suspended employer job role (which shows as suspended with the yellow warning triangle), and click on Lift Suspension.  Enter in the lifted date and the Authorised To Be Lifted By name, and click Save.



The employer job role suspension has now been lifted.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000147225


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How does a Premium Functionality Employer suspend or restore an employer competency?


Premium Functionality Employers can suspend and restore employer competencies held by cardholders.


Note: Employer competencies cannot be suspended by the RIW Service Desk.  This is a function that only Premium Functionality Employer Administrators can perform for their own competencies.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search My People shortcut

Click on the Search My People shortcut from the main dashboard.



Step 3: Search for the cardholder

Use the Search criteria to find the cardholder's profile.  from the returned list, highlight the cardholder's row and click the Edit button.  The cardholder's profile will appear.




Step 4: Employer Competencies tab

Click on the Employer Competencies tab to generate a list of the competencies.



Step 5: Employer Competencies list

Locate the competency to be suspended from the list.  Click on the Suspend/Restore a Competency button.



Step 6: Suspend the competency

Click on the Suspend link next to the competency to be suspended.



Step 7: Suspend/Restore a Competency reason

Complete the Suspension Reason from the drop down reasons and click the Save button.



Step 8: Restoring an employer competency

From Step 5, click the Suspend/Restore a Competency button.




Step 9: Restore an employer competency

Click on the Restore  link next to the competency to be restored



The competency has now been restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000155103



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How does a Premium Functionality Employer delete an employer competency?


Sometimes an employer competency may have been awarded in error, which can be corrected via the cardholders RIW profile.


IMPORTANT: The consequences of deleting an awarded competency could affect the cardholder’s authority to work, therefore, this action should be used with extreme caution.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search My People shortcut

Click on the Search My People shortcut from the main dashboard.



Step 3: Search for the cardholder

Use the Search criteria to find the cardholder's profile.  From the returned list, highlight the cardholder's row and click the Edit button.  The cardholder's profile will appear.




Step 4: Employer Competencies tab

Click on the Employer Competencies tab to generate a list of the competencies.



Step 5: Employer Competencies list

Click on the Delete a Competency button.



Step 6: Delete a Competency dialogue box

Click on the Delete link next to the competency to be deleted.



Step 7: Confirmation of deletion

Click the OK button to confirm the deletion.



The competency has been deleted.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000155132



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How does a Premium Functionality Employer perform verification on an employer, project-based or site-based competency?


Currently the RIW System allows Premium Functionality Employer Admins to verify assigned employer based competencies.  From 16 September 2021, this functionality will be extended to Advanced Project Admins for project and site based competencies.

This article details how a Premium Functionality Employer can review submitted evidence for an employer-based, site-based or project-based competency and verify the award of the competency to a cardholder.   This can occur when the competency has been submitted to the Employer Admin or Advanced Project Admin whose organisation owns the competency.


Employer competencies can be set up in the RIW System as requiring evidence and/or verification (please refer to the RIW Knowledge Centre article How does a Premium Functionality Employer create or edit an employer competency? for more information.  


Verification can only occur by an Employer Admin or Advanced Project Admin who has been assigned this functionality by the RIW Service Desk.  Not all Employer Admins or Advanced Project Admins for the Contractor In Charge will have this functionality.  Please refer to the RIW Knowledge Centre Article How does a Premium Functionality Employer request verification functionality for employer based competencies?



This instruction applies to the following RIW System User Roles: 

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Advanced Project Admin - (Contractor in Charge Premium Functionality Employer only)


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Competencies Pending Verification

To verify submitted competencies, click on the Competencies Pending Verification shortcut available on the Competencies tab.



Step 3: Pending Competencies to be Verified

On the Pending Competencies to be Verified screen, select Employer where a list of all outstanding verifications will display.



Step 4: Verify record

Find the relevant record to verify and select the eye icon in the Evidence column to view the submitted evidence. The View Evidence pop-up will appear, displaying all the evidence submitted for the competency.  Click on the View icon to view the evidence.


Companies should manage their own Business Rules which determines the evidence deemed acceptable to verify the competency.


Once satisfied that the evidence either meets or does not meet internal business rule requirements, close the pop up box by clicking on Close.



If a statutory declaration is present on a cardholders profile that details any name discrepancies, click on the eye icon in the statutory declaration column, and the document will load in a new window. Once satisfied that the statutory declaration is true and correct, close the window and proceed to verify or reject the competency.


Step 5: Verify competency

If the competency evidence is suitable to be verified, tick the Select checkbox next to the record to be verified and then choose Verify.


A pop-up box will appear advising that the competency has been verified. Click OK to confirm.



Step 6: Reject competency

If the competency evidence is not suitable to be verified, tick the Select checkbox next to the record to be rejected and then choose Reject.



A Rejection Reasons pop-up screen will appear.  Select the most relevant reason from the the drop down box as to why the competency is to be rejected.  If a standard reason does not meet requirements, the RIW System User can also select Other - See Notes to enter free text to alert the requester the reason the competency was rejected.  Once complete, click Select.



A further pop-up will appear confirming the competency has been rejected. Click OK to proceed.



For more information about competency rejections, please refer to the RIW Knowledge Centre article How does a company manage a rejected competency?


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000170239




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How does a Premium Functionality Employer add and manage allocated items for cardholders?


Allocated items are items which have been allocated to cardholders (from a pre-defined dropdown list) to record items such as personal protective equipment, or other assets, such as laptops, mobile phones etc. 


Allocated items are managed from a cardholder's profile.



This instruction applies to the following RIW System User Roles:

  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment (Premium Functionality Employer) 

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Locate the Search for My People shortcut

The Search for My People shortcut can be found in two places in the RIW System:

  • On the Main Dashboard (as pictured below), or 
  • On the People Tab.




Step 3: Search for My People

Click on the Search for My People shortcut.




Step 4: Search for My People

Search filters are available to refine the list of cardholders displayed. All cardholders are displayed by default when clicking the Search button without any filtering.


Depending on your RIW User Permission, you may be able to filter by first name, surname, RIW number, Company, Relationship, Project or Site.


Use the page options underneath the list to view more or less records per page and to navigate to the required page. Columns can be sorted by clicking on the column title.




Please be careful with using common data that may generate a large number of results.


Step 5: Select cardholder to view

Highlight the required cardholder record from the list.



Step 6: Click Edit

Click the Edit  button to view the cardholder's core information.




The cardholders core information will then be displayed.



Step 7: Allocated Items tab

Click on the Allocated Items tab from the left hand side of the screen.



Step 8: Add an allocated item

To add an allocated item, click on the Add button.






Step 9: Create an allocated item

Complete the Create Allocated Item fields.  Leave the Return Date blank.  Click on the Save button.



Step 10: Edit or return an allocated item

Repeat all the above steps until Step 8.  At this point highlight the allocated item row and click on the Edit button.  The Edit an Allocated Item box will appear.  Make the appropriate changes and/or complete the Return Date then click Save.



Step 11: Monitor expiries of allocated items

This is performed via the Expiries tab which can be found along the top of the main dashboard, and then clicking on the Allocated Items tab on the left hand side menu.




Step 12: Search for allocated items

The search criteria will narrow the number of items that appear in the results.  The Allocated Item Type field will narrow the search results to at particular item type (eg. hi-vis jackets) and the following radio buttons will allow specific view / management of items:


  • Show all
  • Show forthcoming
  • Show expired


Highlighting any row from the search results and clicking on the Edit button will surface the cardholder's profile for editing.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000153358






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