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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
What notifications do cardholders received from the RIW eLearning platform?
This article outlines the notifications sent to users of the RIW eLearning portal. These notifications provide important information about account setup, course assignments, payment confirmations, and password resets.
Activate You RIW eLearning Account - Action Required
Purpose: Sent when a new RIW eLearning account is created.
Key Details:
- Users must set up their account by creating a password.
- The account username is either the RIW number (for cardholders) or the email address provided.
- This login is separate from the myRIW account used for managing RIW profiles.
- The password setup link is valid for 7 days.
Action Required: Follow the link in the email to set up your password.
RIW eLearning Course Assigned - Action Required
Purpose: Sent when a course is assigned to a user.
Key Details:
- Includes the course name and a direct link to access it.
- Explains why completing the course is important (job role or compliance requirements).
- Provides instructions for logging in using RIW eLearning platform credentials (not myRIW credentials).
- Once completed, certificates are automatically uploaded to the user's RIW profile.
Action Required: Log in via the provided link and complete the course by any applicable deadline.
RIW eLearning Payment Confirmation
Purpose: Sent after purchasing an eLearning course requiring payment.
Key Details:
- Confirms purchase details, including receipt number, transaction number, and receipt date
- Includes tax invoice information (e.g., GST breakdown and total paid).
- Provides instructions for accessing purchased courses and downloading invoices via "My Orders."
Action Required: Review purchase details and access your course via the provided link.
Password Reset Request for Your RIW eLearning Account
Purpose: Sent when a password reset request is initiated by the user or an administrator.
Key Details:
- Includes a link to reset your password (valid for 20 minutes).
- Explains actions to take if you did not initiate the request.
- Provides contact details for assistance with unexpected password reset emails.
Action Required: Use the link to reset your password if needed.
Note: Emails from the eLearning platform will come from no-reply@elearning.riw.net.au. If you don’t receive an expected notification, please check your spam or junk folder.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462584
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Send feedbackHow to login to the RIW eLearning platform?
This article provides information and instructions for logging in to the RIW eLearning platform.
This article covers the login process for the following scenarios:
- New RIW cardholder logging into the eLearning platform for the first time
- Existing RIW cardholder who has previously completed RIW eLearning prior to 3 April 2025
- Existing RIW cardholder subsequently logging into the eLearning platform after 3 April 2025
- Non-RIW cardholder logging in to the RIW eLearning platform
Note: If your are an existing RIW eLearning user and logging in for the first time (after 2 April 2025) you will need to first reset your password.
This instruction applies to the following RIW System User Roles:
- RIW Cardholder
- Non-RIW Cardholder
New RIW Cardholder logging into the eLearning platform for the first time
When eLearning is assigned to you from within the RIW system, you will receive two emails:
- Activate your RIW eLearning Account - Action Required
- RIW eLearning Course Assigned - Action Required
Step 1: Open "Activate your RIW eLearning Account - Action Required" email
Open "Activate your RIW eLearning Account - Action Required" email and select the option to set your password manually. Note that you have up to 7 days to complete this before a new password reset will be required.
Note: your username is your RIW number (without the hyphen) and will be shown at the bottom of this email as highlighted above.
Step 3: Set password
Choose and enter your password, ensuring that it meets the password requirements listed.
Note: Your Password Reset Link in "New Account" Email will have a 24-hour validity period
Step 4: Password Reset Complete
When your password has been successfully saved, you will see the following confirmation page.
Step 5: Login
Enter your username (RIW number) and password to login
Existing RIW Cardholder who has previously completed RIW eLearning prior to 3 April 2025
When eLearning is assigned to you from within the RIW system, you will receive one email:
- RIW eLearning Course Assigned - Action Required
Step 1: Open "RIW eLearning Course Assigned - Action Required" email
Engage with the course content as instructed. Once completed, a confirmation page will appear showing 100% Complete along with a link to download your certificate.
Step 2: Reset Your Password
To gain access to the RIW eLearning platform, you will first need to reset your password.
Navigate to the section below or alternatively, please visit https://elearning.riw.net.au/forgot_password?tenancyId=1
Important Notes: If you are logging in for the first time after 2 April 2025, you will need to reset your password before being able to access the RIW eLearning platform. This is only required the first time.
Step 3: Set password
Choose and enter your password, ensuring that it meets the password requirements listed.
Step 4: Password Reset Complete
When your password has been successfully saved, you will see the following confirmation page.
Step 5: Login
Enter your username (RIW number) and password to login
Existing RIW Cardholder subsequently logging into the eLearning platform after the 3 April 2025
Step 1: Navigate to the login page
Navigate to https://elearning.riw.net.au/user_login?tenancyId=1 to login
Step 2: Enter your Username (RIW Number) and Password
Enter your username (RIW number) and password to login
Non-RIW Cardholder Logging into the RIW eLearning Platform
Step 1: Navigate to the login page
Navigate to https://elearning.riw.net.au/user_login?tenancyId=1 to login.
Step 2: Enter your Username (RIW Number) and Password
Enter your username (RIW number) and password to login
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462877
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Send feedbackHow do I reset my eLearning password?
This article details how to reset your eLearning password.
This instruction applies to the following RIW System User Roles:
- Helpdesk
- myRIW User (i.e. RIW cardholder)
- Non RIW Cardholder e-learning participant
Step 1: Go to the eLearning log in page
Go to https://elearning.riw.net.au/login/index.php. Click on the Forgot your password? link.
Alternatively, navigate to https://elearning.riw.net.au/forgot_password and complete the next steps.
Step 2: Identify your user credentials
Complete the Username field and click the respective Send Reset Email button.
NOTE: RIW Cardholders, your username is your ten digit RIW Number without the hyphen (i.e. 20##########). You can search by either your RIW Number or your email address. For non-RIW Cardholders, your username is your email address.
Step 3: Confirmation message
The following message will appear. Click on the Home button. This will take you to the main log in page.
You will have 20 minutes to reset your password. If this time passes, please request a new password reset. Please check your spam folders if you can't find the email in your inbox.
Step 4: Password Reset Email
The following email message will be received if the correct information was submitted in Step 2. Either click on the link or cut and paste it into your internet browser.
Step 5: Reset Password
Take note of your Username (this is your RIW Number) and to reset the password, enter your new password in both New Password and Confirm New Password and click the Reset Password field.
Note: Your password must contain at least 10 characters, one lowercase character, one uppercase character, one number, one special character and no whitespace
Step 6: Password Reset Complete
Once the password has been reset, you will see a Password Reset Complete confirmation page. Click Login to login using your username and new password
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000188054
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Send feedbackHow a Rail Industry Worker can complete an eLearning course where payment is required?
Some competencies are available to be delivered as an eLearning unit within the RIW System. This article details how access and complete assigned eLearning.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an eLearning request to non-RIW cardholder?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Click on the Course Link and Log in to the RIW System
When eLearning is assigned to you from within the RIW system, you will receive an email RIW eLearning Course Assigned - Action Required.
Alternatively visit https://elearning.riw.net.au/user_login?tenancyId=1 and log in using your credentials.
Step 2: Open "My Learning"
Once logged in, click on My Learning from the top navigation menu
Step 3: Navigate to Assigned Training
On the left-hand menu, select Assigned Training. You can also access this section directly from the homepage or via the homepage
Note: You can also access Assigned Learning direct from the homepage or via https://staging.acornlms.com/?homeMenuSelection=1&userProfileTab=bookmarkedContent
Step 4: Identifying Training that Requires Payment
Some eLearning training requires payment to be made by card. This is indicated on the Assigned Training page as shown below:
Step 5: Make payment for eLearning Course
To access the course material, payment must be made. Follow these steps:
- Select the course and click Purchase.
- Enter your payment details (e.g. credit/debit card) as prompted.
- Confirm your payment. A confirmation screen will appear once the transaction is successful.
Following successful payment, you will receive an email confirmation and receipt. To access your tax invoices, please see [link to how to view tax invoices]
You will now be enrolled and have access to the course material.
Step 6: Complete the eLearning Material
Engage with the course content as instructed. Once completed, a confirmation page will appear showing 100% Complete along with a link to download your certificate.
Important Notes Upon completion, your RIW profile will be automatically updated with the competency awarded. A copy of your completion certificate will also be stored under National Competencies. Your completed course will appear under Training History for future reference.
Step 7: View Training History Completions
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462877
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Send feedbackHow a Rail Industry Worker can complete an eLearning course where no payment is required?
Some competencies are available to be delivered as an eLearning unit within the RIW System. This article details how access and complete assigned eLearning.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an eLearning request to non-RIW cardholder?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Click on the Course Link and Log in to the RIW System
When eLearning is assigned to you from within the RIW system, you will receive an email RIW eLearning Course Assigned - Action Required.
Alternatively visit https://elearning.riw.net.au/user_login?tenancyId=1 and log in using your credentials.
Step 2: My Learning
Click on My Learning from the top menu.
Step 3: Navigate to Assigned Training
On the left-hand menu, select Assigned Training. You can also access this section directly from the homepage or via the homepage
Note: You can also access Assigned Learning direct from the homepage or via Assigned Training
Step 4: Select and Enrol in Your Training
Locate the assigned training you need to complete. Click on it and select Enrol. If prompted with a confirmation message, click Enrol again.
Alternatively select activity and the following message will appear. Select Enrol:
Step 5: Complete the eLearning Material
Engage with the course content as instructed. Once completed, a confirmation page will appear showing 100% Complete along with a link to download your certificate.
Important Notes Upon completion, your RIW profile will be automatically updated with the competency awarded. A copy of your completion certificate will also be stored under National Competencies. Your completed course will appear under Training History for future reference.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030099
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Send feedbackHow does a Rail Industry Worker complete an eLearning course?
This article has been superseded. Please refer to:
How a Rail Industry Worker can complete an eLearning course where payment is required?
How a Rail Industry Worker can complete an eLearning course where no payment is required?
Article link:
https://support.riw.net.au/support/solutions/articles/51000175738
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Send feedbackHow does an RIW cardholder access their eLearning history?
RIW System users can access and download completion certificates for eLearning courses. This guide outlines the steps to retrieve certificates for completed training.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an eLearning request to non-RIW cardholder?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to visit https://elearning.riw.net.au/user_login?tenancyId=1 and log in using your credentials.
Step 2: Navigate to My Learning
Click on the My Learning from the top menu.
Step 3: Navigate to Training History and Completions
Navigate to Training History and then Completions to view completed eLearning courses.
Step 3: Access your completion Certificate
To access a copy of your completion certificate, please click the icon shown in the below example.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462578
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Send feedbackHow does a cardholder access their eLearning completion certificate?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to visit https://elearning.riw.net.au/user_login?tenancyId=1 and log in using your credentials.
Step 2: Navigate to My Learning
Click on the My Learning from the top menu.
Step 3: Navigate to Training History and Completions
Navigate to Training History and then Completions to view completed eLearning courses.
Step 3: Access your completion Certificate
To access a copy of your completion certificate, please click the icon shown in the below example.
Step 4: Click the Link next to Status
Clicking the link will open up a new window with your certificate which can then be saved.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462580
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Send feedbackHow to I enrol in assigned eLearning?
This article provides step-by-step instructions for RIW cardholders on how to enrol in an eLearning course assigned to them through Acorn LMS.
This instruction applies to the following RIW System User Roles:
- RIW Cardholder
Step 1: Log in to the RIW System
Go to https://elearning.riw.net.au/user_login?tenancyId=1 and log in using your credentials.
Note that your eLearning your login is separate from your myRIW login credentials. Ensure you use the correct details provided during account setup
Step 2: Access Assigned Courses
Once logged in, click on the My Learning tab or navigate to Assigned Learning where your assigned courses are displayed.
Step 3: Enrol in the Course
Click on the course name or the Enrol button next to the course listing.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an eLearning request to non-RIW cardholder?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/a/solutions/articles/51000462586
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Send feedbackHow much does it cost to complete an eLearning course?
Costs for completing an eLearning course in the RIW eLearning Platform is set by the eLearning course owner. Some courses are free of charge to cardholders; however, some courses do have an associated cost, starting from AUD$10.00+GST.
For eLearning courses issued to a Rail Industry Worker through the RIW System, the course price will be shown at the time of enrollment within the eLearning platform. Payment is made in the RIW eLearning Platform using Stripe within the eLearning portal. Refer to How does a Rail Industry Worker complete an E-Learning course? and How do I pay for eLearning? or further instructions.
For eLearning courses issued to a non-Rail Industry Worker via service request, payment is made at the time of booking. Refer to How does a company send an E-Learning request to non-RIW cardholder?
Article link:
https://support.riw.net.au/support/solutions/articles/51000320964
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Send feedbackWhen is a cardholder required to pay for an eLearning course?
This instruction applies to the following RIW System User Roles:
- RIW Cardholder
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Payment for eLearning courses in the RIW System depends on how the course is funded. There are three possible payment methods:
Employer Paid (POA Facility) – If the requesting employer has an existing Pay On Account (POA) facility with RIW, all enrolments and course fees are billed directly to the employer.
- Free Courses – Some course content owners choose to offer their courses free of charge to RIW cardholders.
Cardholder Paid – In cases where the employer does not cover the cost and the course is not free, the RIW cardholder must pay before gaining access to the course.
Course fees range from $10.00 to $44.00, as determined by the course owner.
If a cardholder is required to make a payment, please refer to How a Rail Industry Worker can complete an eLearning course where payment is required? for instructions on how to complete the process.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462582
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Send feedbackHow do I pay for eLearning?
Some eLearning requires payment before access to the course material is granted. This article outlines how to identify eLearning that requires payment and how to make a payment to access the course material
This instruction applies to the following RIW System User Roles:
- RIW Cardholder
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Identifying Training that Requires Payment
Some eLearning training requires payment to be made by card. This is indicated on the Assigned Training page as shown below:
Step 2: Make payment for eLearning Course
To access the course material, payment must be made. Follow these steps:
- Select the course and click Purchase.
- Enter your payment details (e.g. credit/debit card) as prompted.
- Confirm your payment. A confirmation screen will appear once the transaction is successful.
Following successful payment, you will receive an email confirmation and receipt. To access your tax invoices, please see How can a RIW cardholder access a copy of their eLearning tax invoices?
You will now be enrolled and have access to the course material.
Note: that payments will appears as RIW*ACORN PAYMENT on your bank/card statement.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462587
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Send feedbackHow can a RIW cardholder access a copy of their eLearning tax invoices?
Some competencies are available to be delivered as an eLearning unit within the RIW System. This article details how to send an eLearning request to an RIW cardholder.
This instruction applies to the following RIW System User Roles:
- RIW Cardholder
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: Navigate to My Learning
Click on the My Learning tab from the top menu.
Step 3: Navigate to My Orders
Step 3: Navigate to View
Step 3: Navigate to View Invoice
Step 3: Download Tax Invoice
Select Print and save as PDF (or select an alternate printer if you wish to print a hardcopy).
Step 3: Access your PDF Tax Invoice
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462579
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Send feedbackHow to Complete eLearning
This article has been contained the following articles
- How to add a job role to an RIW cardholder profile and initiate an eLearning request
- How a company can send bulk eLearning requests to RIW cardholders
- How a company send an eLearning request to a non-RIW cardholder
- How a Rail Industry Worker can complete an eLearning course
This has now been superseded. Please refer to:
- How does a company add a new job role to a RIW cardholders profile and send an eLearning request via the role?
- How a company can send bulk eLearning requests to RIW cardholders?
- How does a company send an eLearning request to non-RIW cardholder?
- How a Rail Industry Worker can complete an eLearning course?
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Send feedbackHow do I change my eLearning password?
This article details how to change your eLearning password when logged into the eLearning platform.
This instruction applies to the following RIW System User Roles:
- myRIW User (i.e. RIW cardholder)
- Non RIW Cardholder e-learning participant
Step 1: Go to the eLearning log in page
Go to https://elearning.riw.net.au/user_login?tenancyId=1. Click on the Forgot your password? link.
Step 2: Identify your user credentials
Alternatively, navigate to Change Password at the bottom of the screen
Step 3: Enter Current and New password
Complete the Current Password, New Password and Confirm New Password fields and click Change Password Email button
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000462860
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Send feedbackHow does a company send an eLearning request to a cardholder?
Some competencies are available to be delivered as an eLearning unit within the RIW System. This article details how to send an eLearning request to an RIW cardholder.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an eLearning request to non-RIW cardholder?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: E-Learning Tab
Click on the E-Learning tab from the top menu.
Step 3: Locate cardholder
Search for the cardholder you wish to allocate an eLearning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.
Step 4: Populate selected people
Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.
Step 5: Issue eLearning competency
Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field, or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.
Step 6: eLearning issued confirmation
A confirmation screen will appear advising that the eLearning request has been sent to the cardholder(s). Click OK when complete.
The cardholder will receive an email containing a link inviting them to complete the eLearning course.
Step 7: Monitor eLearning Requests
eLearning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030099
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Send feedbackHow does a company send an eLearning request to non-RIW cardholder?
This instruction is for companies who wish to enrol non-RIW cardholders into an eLearning course. This can be achieved via a Service Request initiated from the RIW website.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Project Admin
- Site Admin
Step 1: Complete Service Request
To request eLearning Request for Non RIW Cardholder, go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:
Step 2: Complete details
Complete the details on the service request form, noting all fields with an asterisk (*) are compulsory. Select the appropriate course from the Course Name drop down. Click Submit when complete.
Step 3: Email is sent to worker
Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System. Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.
Note: Your username will be your registered Email Address.
Step 4: Set your eLearning Account Password
The non-RIW cardholder can now click on the provided link, which will take them to the eLearning platform. They can log in with the username and temporary password assigned in their activation email. Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.
Step 5: Workers accesses eLearning Preferences
The non-RIW cardholder will then be taken to their preferences. Click on the Dashboard menu item to proceed.
Step 6: Worker chooses course
The screen will then surface all the available eLearning courses available to the non-RIW cardholder. Click on the course folder to access the course.
Step 7: Worker commences course
Click on the course title to commence the course, or if required, view and download the course certificate once completed.
IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.
Step 8
To begin the course, click on the Enter button.
NOTE: You may be required to enable pop-up windows when clicking the Enter button. To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au.Alternatively, you can opt to launch manually (if directed by your browser).
Step 9: Course is completed
Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.
Step 10: Obtain certificate
Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000074871
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Send feedbackHow can I design or upload a new eLearning course to the RIW platform?
If a company would like to design a new eLearning course or upload a current and compatible eLearning course (SCORM compliant), please fill in the Upload/Design eLearning Course Service Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category and sub-category mentioned in the below screenshot:
When sending a course for upload to the RIW E-Learning platform, it must meet the following requirements.
- SCORM 1.2 compliant.
- Designed in HTML5 - no out of support elements such Adobe Flash player.
- Contain EXIT/FINISH button on the last page of the course which will close browser tab and save the progress. This means the ultimate lesson status (i.e. - passed/completed) should be set on entry to the final page, not on exit. Otherwise, there is a risk of user closing their tab instead of existing properly.
- Contain SAVE & EXIT button on each page of the course (except last) which will close browser tab and save the progress at the current slide.
- 20 minutes per SCORM file. If E-Learning package takes longer than 20 minutes on average to proceed through all activities, it should be split into two or more separate 20-minute packages (which will all be a part of a single course).
- Up to 200 Mb per single SCORM file. If E-Learning package is larger than 200 Mb it should be split into two or more separate 200 Mb packages (which will all be a part of a single course).
- E-Learning packages should have a function either to continue from the last accessed page or start from the first page if it is accessed second time or more.
- If slides contain mandatory pieces of information, it should be obvious to the student that they are required to be watched/listened in order to progress to the next slide.
- Keep a record of what completion criteria have been set in the SCORM.
- SCORM file should be made useable in the mobile app native mode (allows workers to complete their E-Learning on a mobile device.
- Avoid using checks for a specific userAgent string from the web browser. If this is the case, the package will not play in the app's SCORM player.
- Avoid using SCORM launch pages.
For further queries regarding these requirements please contact the RIW Service Desk on info@riw.net.au.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029875
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Send feedbackHow does a company add a new job role to a RIW cardholders profile and send an eLearning request via the role?
This article details how a company can add a job role to an RIW cardholder's profile and initiate an eLearning request.
Note: To add a job role to multiple people simultaneously, please refer to the RIW Knowledge Centre article How can a company add job roles to multiple people?
Note: It is the Primary employer's responsibility to enrol the Cardholder into the relevant eLearning.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials
Step 2: Search for My People
Click on the People tab or use the Search For My People shortcut on the main dashboard..
Step 3: Enter search details
Enter the cardholder's details into the search field, or leave it blank and click Search to view your workforce. Select the cardholder you wish to assign a job role to by highlighting their name and clicking the Edit button.
Step 4: Add job role
Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu, and then click the add button to add a new job role.
Step 5: Assign job role
In the Assign Job Role pop-up window, begin typing in the job role field. A drop-down list of available job roles will appear (e.g., V/Line - Operator). Enter a start date for the job role.
NOTE: An end date is optional but can be entered if you want the role to automatically expire on that date and become invalid.
Step 6: View missing or invalid competencies
Once a job role is selected, its associated competeicies will appear. If any required competencies are missing, a pop-up box will prompt you to either
- Cancel assigning the job role until all required competencies are attained, or
- Allocate the job role anyway, allowing the cardholder to work toward fulfilling it (recommended)
NOTE: Competencies listed as “At least one of the following” means one of the competence options must be uploaded to fulfill that group and “All of the following” means all competencies in that group must be uploaded.
Using the example below, the “V/Line - Operator” role was selected and once added it will show if the role is “Valid”, if the required “Medical” & “D&A” is held and the “Valid” competencies and
“Missing or Invalid “ competencies on the worker’s profile.
Competencies in red are missing competencies, and competencies in amber are invalid, i.e. expired or not verified and pending verification.
To add a missing competency, just double click on the red link of the required missing competence, please ensure you are selecting the correct version that corresponds back to the evidence being uploaded, this will then take you to the Add Competencies screen to add the evidence. Please refer to the article How does a company add a new competency to a Rail Industry Worker profile? for more information.
Step 7: Iinitiate an eLearning request to the cardholder
To initiate an eLearning request to the cardholder, select and highlight the role that requires eLearning i.e. the V/Line – Operator role and then select the “Request E-Learning” button”
Once requested, a pop-up box will appear and you can “Request” the desired eLearning requirement, once the “Request” button has been selected the cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Note: Multiple eLearning competencies may appear in the pop-up box, only request the eLearning required for the cardholder.
Once completed the certificate will automatically be uploaded onto the workers RIW profile.
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Send feedbackHow a company can send bulk eLearning requests to RIW cardholders?
Some competencies are available to be delivered as an eLearning unit within the RIW System. This article details how to send an eLearning request to multiple RIW cardholders at once.
Note: Some eLearning courses may be sent to non-RIW cardholders. Please refer to our RIW knowledge Centre article How does a company send an eLearning request to non-RIW cardholders?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: E-Learning Tab
Click on the E-Learning tab from the top menu.
Step 3: Locate cardholder
Search for the cardholder you wish to allocate an E-Learning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.
Step 4: Populate selected people
Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.
Step 5: Issue E-Learning competency
Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field for example “V/Line Contractor Corporate Induction (ELEARNING ONLY) - EL183” , or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.
Step 6: eLearning issued confirmation
A confirmation screen will appear advising that the eLearning request has been sent to the cardholder(s). Click OK when complete.
The cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Step 7: Monitor eLearning Requests
eLearning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.
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