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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How to Complete eLearning
This article details and provides instruction on how a company can:
- How to add a job role to an RIW cardholder profile and initiate an eLearning request
- How a company can send bulk E-Learning requests to RIW cardholders
- How a company send an E-Learning request to a non-RIW cardholder
- How a Rail Industry Worker can complete an E-Learning course
1. How does a company add a new job role to An RIW cardholders profile and send an e-Learning request via the role?
This article details how a company can add a job role to an RIW cardholder's profile and initiate an eLearning request.
Note: To add a job role to multiple people simultaneously, please refer to the RIW Knowledge Center article How can a company add job roles to multiple people?
Note: It is the Primary employer's responsibility to enrol the Cardholder into the relevant eLearning.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials
Step 2: Search for My People
Click on the People tab or the Search For My People shortcut on the main dashboard.
Step 3: Enter search details
Enter cardholder details into the search field or leave blank and click on search to bring up the workforce. Select the cardholder you wish to allocate a role to by highlighting their name and clicking on the Edit button.
Step 4: Add job role
Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu, and then click the add button to add a new job role.
Step 5: Assign job role
On the Assign Job Role pop-up, begin typing in the job role field and a drop-down list of available job roles will appear, for example V/Line - Operator. You must also enter a start date.
NOTE: An end date is not required unless you want that role to drop off the workers profile on the “End Date” entered and become invalid.
Step 6: View missing or invalid competencies
Once a job role has been selected, it will list the competencies associated with the job role. If the cardholder is missing any of the required competencies, a pop-up box will ask whether you wish to cancel the job role pending attainment of the required competencies. Or you may choose to allocate the job role anyway, enabling the cardholder to work towards fulfilling the job role, which is the recommended process.
NOTE: Competencies listed as “At least one of the following” means one of the competence options must be uploaded to fulfill that group and “All of the following” means all competencies in that group must be uploaded.
Using the example below, the “V/Line - Operator” role was selected and once added it will show if the role is “Valid”, if the required “Medical” & “D&A” is held and the “Valid” competencies and
“Missing or Invalid “ competencies on the worker’s profile.
Competencies in red are missing competencies, and competencies in amber are invalid, i.e. expired or not verified and pending verification.
To add a missing competency, just double click on the red link of the required missing competence, please ensure you are selecting the correct version that corresponds back to the evidence being uploaded, this will then take you to the Add Competencies screen to add the evidence. Please refer to the article How does a company add a new competency to a Rail Industry Worker profile? for more information.
Step 7: To initiate an eLearning request to the cardholder
To initiate an eLearning request to the cardholder, select and highlight the role that requires eLearning i.e. the V/Line – Operator role and then select the “Request E-Learning” button”
Once requested, a pop-up box will appear and you can “Request” the desired eLearning requirement, once the “Request” button has been selected the cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Note: Multiple eLearning competencies may appear in the pop-up box, only request the eLearning required for the cardholder.
Once completed the certificate will automatically be uploaded onto the workers RIW profile.
2. How does a company send bulk E-Learning requests to RIW cardholders?
Some competencies are available to be delivered as an E-Learning unit within the RIW System. This article details how to send an E-Learning request to multiple RIW cardholders at once.
Note: Some E-Learning courses may be sent to non-RIW cardholders. Please refer to our RIW knowledge Centre article How does a company send an E-Learning request to non-RIW cardholders?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: E-Learning Tab
Click on the E-Learning tab from the top menu.
Step 3: Locate cardholder
Search for the cardholder you wish to allocate an E-Learning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.
Step 4: Populate selected people
Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.
Step 5: Issue E-Learning competency
Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field for example “V/Line Contractor Corporate Induction (ELEARNING ONLY) - EL183” , or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.
Step 6: E-Learning issued confirmation
A confirmation screen will appear advising that the E-Learning request has been sent to the cardholder(s). Click OK when complete.
The cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Step 7: Monitor E-Learning Requests
E-learning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.
3. How does a company send an E-Learning request to non-RIW cardholder?
This instruction is for companies who wish to enrol non-RIW cardholders into an E-Learning course. This can be achieved via a Service Request initiated from the RIW website.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Project Admin
- Site Admin
Step 1: Complete Service Request
To request E-Learning Request for non-RIW Cardholder, go to https://www.riw.net.au/contact-us/request-a-service/the and select category & sub-category mentioned in the below screenshot:
Step 2: Complete details
Complete the details on the service request form, noting all fields with an asterisk(*) are compulsory. Select the appropriate course from the Course Name drop-down. Click Submit when complete.
Step 3: Email is sent to worker
Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System. Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.
Step 4: Worker logs in
The non-RIW cardholder can now click on the provided link, which will take them to the E-Learning platform. They can log in with the username and temporary password assigned in their activation email. Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.
Step 5: Workers accesses E-Learning Preferences
The non-RIW cardholder will then be taken to their preferences. Click on the Dashboard menu item to proceed.
Step 6: Worker chooses course
The screen will then surface all the available e-learning courses available to the non-RIW cardholder. Click on the course folder to access the course.
Step 7: Worker commences course
Click on the course title to commence the course, or if required, view and download the course certificate once completed.
IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.
Step 8
To begin the course, click on the Enter button.
NOTE: You may be required to enable pop-up windows when clicking the Enter button. To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au.
Alternatively, you can opt to launch manually (if directed by your browser).
Step 9: Course is completed
Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.
Step 10: Obtain certificate
Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.
4. How does a Rail Industry Worker complete an E-Learning course?
This article describes how a Rail Industry Worker can log in to the RIW E-Learning platform, change their password and complete an issued E-Learning course.
Some E-Learning courses may require payment by the Rail Industry Worker. Course costs are set by the E-Learning Course Owner and can range in price from AUD$0-$40.00+GST.
This instruction applies to the following user roles:
- Rail Industry Worker
Step 1: Enrolment
When a Rail Industry Worker is enrolled in an E-learning course through the RIW System, the worker will receive an email requesting them to complete a course.
If the course is free, the Rail Industry Worker will receive the following email:
Subject: Course completion requested
Hi XXXXX, |
If the course requires payment, the Rail Industry Worker will receive the following email:
Subject: Course completion requested (payment required)
Hi XXXXX, |
Click on the link in the email to access the RIW E-Learning platform.
Step 2: Logging in
If accessing the E-Learning platform for the first time, enter the Username and Temporary Password provided in your email.
You will then be promoted to change your password. Enter your Temporary Password in the Current password field, and then a New password and New password (again) to confirm. Click Save Changes.
At the confirmation screen, click Continue.
If you have completed an E-Learning course before, sign in with your previous credentials. Forgotten your password? Follow the instructions in How do I reset my E-Learning password?
Step 3: Payment
If the course requires payment, the first step is to pay for the course. On the Enrolment Shopping Cart tile on the right of the screen, tick the box next to the course name and Submit.
You will then be taken directly to PayPal to pay for the course. If you have a PayPal account already, enter your email or mobile number to get started. Else, just click on Pay with a Card and follow the prompts.
At the completion of the transaction, you will be returned to the RIW E-Learning platform. However, if this is process is interrupted, click on the link from your course completion email to return to the platform.
Step 4: Accessing the course
The Dashboard will display all courses that you have been enrolled in. To access the course, click the course name under Current Learning.
You will then be taken to the My Courses page. Once again, click on the course name to start the course.
Step 5: Completing the course
The course may contain slides, images, videos or an assessment component, such as a multiple-choice quiz. Follow the onscreen prompts to progress through the E-Learning course.
On successful completion of the course, you can get a copy of your certificate by clicking on Certificate.
Note: The certificate is immediately and automatically added to your RIW profile on completion of the E-Learning course.
Then click on Get your certificate.
The certificate will open in a new browser pop-up (be sure to enable pop-ups).
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Send feedbackVideo: E-Learning for Employer Administrators
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077427
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Send feedbackHow does a company send an E-Learning request to a cardholder?
Some competencies are available to be delivered as an E-Learning unit within the RIW System. This article details how to send an E-Learning request to an RIW cardholder.
Note: Some E-Learning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an E-Learning request to non-RIW cardholder?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: E-Learning Tab
Click on the E-Learning tab from the top menu.
Step 3: Locate cardholder
Search for the cardholder you wish to allocate an E-Learning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.
Step 4: Populate selected people
Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.
Step 5: Issue E-Learning competency
Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field, or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.
Step 6: E-Learning issued confirmation
A confirmation screen will appear advising that the E-Learning request has been sent to the cardholder(s). Click OK when complete.
The cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Step 7: Monitor E-Learning Requests
E-learning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030099
Did you find it helpful? Yes No
Send feedbackHow does a company send an E-Learning request to non-RIW cardholder?
This instruction is for companies who wish to enrol non-RIW cardholders into an E-Learning course. This can be achieved via a Service Request initiated from the RIW website.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Project Admin
- Site Admin
Step 1: Complete Service Request
To request E-Learning Request for Non RIW Cardholder, go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:
Step 2: Complete details
Complete the details on the service request form, noting all fields with an asterisk(*) are compulsory. Select the appropriate course from the Course Name drop down. Click Submit when complete.
Step 3: Email is sent to worker
Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System. Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.
Step 4: Worker logs in
The non-RIW cardholder can now click on the provided link, which will take them to the E-Learning platform. They can log in with the username and temporary password assigned in their activation email. Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.
Step 5: Workers accesses E-Learning Preferences
The non-RIW cardholder will then be taken to their preferences. Click on the Dashboard menu item to proceed.
Step 6: Worker chooses course
The screen will then surface all the available e-learning courses available to the non-RIW cardholder. Click on the course folder to access the course.
Step 7: Worker commences course
Click on the course title to commence the course, or if required, view and download the course certificate once completed.
IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.
Step 8
To begin the course, click on the Enter button.
NOTE: You may be required to enable pop-up windows when clicking the Enter button. To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au.
Step 9: Course is completed
Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.
Step 10: Obtain certificate
Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000074871
Did you find it helpful? Yes No
Send feedbackHow does a Rail Industry Worker complete an E-Learning course?
This article describes how a Rail Industry Worker can log in to the RIW E-Learning platform, change their password and complete an issued E-Learning course.
Some E-Learning courses may require payment by the Rail Industry Worker. Course costs are set by the E-Learning Course Owner and can range in price from AUD$0-$40.00+GST.
This instruction applies to the following user roles:
- Rail Industry Worker
1 | When a Rail Industry Worker is enrolled in an E-learning course through the RIW System, the worker will receive an email requesting them to complete a course. If the course is free, the Rail Industry Worker will receive the following email:
If the course requires payment, the Rail Industry Worker will receive the following email:
Click on the link in the email to access the RIW E-Learning platform. | ||
2 | If accessing the E-Learning platform for the first time, enterthe Username and Temporary Password provided in your email.
You will then be promoted to change your password. Enter your Temporary Password in the Current password field, and then a New password and New password (again) to confirm. Click Save Changes.
At the confirmation screen, click Continue.
If you have completed an E-Learning course before, sign in with your previous credentials. Forgotten your password? Follow instructions in How do I reset my E-Learning password? | ||
3 | If the course requires payment, the first step is to pay for the course. On the Enrolment Shopping Cart tile on the right of the screen, tick the box next to the course name and Submit.
You will then be taken directly to PayPal to pay for the course. If you have a PayPal account already, enter your email or mobile number to get started. Else, just click on Pay with a Card and follow the prompts.
At the completion of the transaction, you will be returned to the RIW E-Learning platform. However, if this is process is interrupted, click on the link from your course completion email to return to the platform. | ||
4 | The Dashboard will display all courses that you have been enrolled in. To access the course, click the course name under Current Learning. You will then be taken to the My Courses page. Once again, click on the course name to start the course. | ||
5 | The course may contain slides, images, videos or an assessment component, such as a multiple-choice quiz. Follow the onscreen prompts to progress through the E-Learning course. On successful completion of the course, you can get a copy of your certificate by clicking on Certificate. Note: The certificate is immediately and automatically added to your RIW profile on completion of the E-Learning course. Then click on Get your certificate. The certificate will open in a new browser pop-up (be sure to enable pop-ups). |
Article link:
https://support.riw.net.au/support/solutions/articles/51000175738
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Send feedbackHow do I reset my E-Learning password?
This article details how to reset your E-Learning password.
This instruction applies to the following RIW System User Roles:
- Helpdesk
- myRIW User (i.e. RIW cardholder)
- Non RIW Cardholder e-learning participant
Step 1: Go to the E-Learning log in page
Go to https://elearning.riw.net.au/login/index.php . Click on the Forgotten your username or password? link.
Step 2: Identify your user credentials
Either complete the Username field or the Email Address field and click the respective Search button.
NOTE: RIW Cardholders, your username is your RIW Number. You can search by either your RIW Number or your email address. Non RIW Cardholders, your username is your email address.
Step 3: Confirmation message
The following message will appear. Click on the Continue button. This will take you to the main log in page.
If incorrect details are entered in Step 2 an email will not be received.
Step 4: Email
The following email message will be received if the correct information was submitted in Step 2. Either click on the link or cut and paste it into your internet browser.
Step 5: Reset page
Take note of your Username (this is your RIW Number) and to reset the password, enter the new password in both fields and click the Save changes field.
Step 6: E-learning dashboard
Once the password has been reset, you will be taken to the main E-Learning dashboard.
.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000188054
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Send feedbackHow can I design or upload a new E-Learning course to the RIW platform?
If a company would like to design a new E-learning course or upload a current and compatible E-Learning course (SCORM compliant), please fill in the Upload/Design E-Learning Course Service Request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category and sub-category mentioned in the below screenshot:
When sending a course for upload to the RIW E-Learning platform, it must meet the following requirements.
- SCORM 1.2 compliant.
- Designed in HTML5 - no out of support elements such Adobe Flash player.
- Contain EXIT/FINISH button on the last page of the course which will close browser tab and save the progress. This means the ultimate lesson status (i.e. - passed/completed) should be set on entry to the final page, not on exit. Otherwise, there is a risk of user closing their tab instead of existing properly.
- Contain SAVE & EXIT button on each page of the course (except last) which will close browser tab and save the progress at the current slide.
- 20 minutes per SCORM file. If E-Learning package takes longer than 20 minutes on average to proceed through all activities, it should be split into two or more separate 20-minute packages (which will all be a part of a single course).
- Up to 200 Mb per single SCORM file. If E-Learning package is larger than 200 Mb it should be split into two or more separate 200 Mb packages (which will all be a part of a single course).
- E-Learning packages should have a function either to continue from the last accessed page or start from the first page if it is accessed second time or more.
- If slides contain mandatory pieces of information, it should be obvious to the student that they are required to be watched/listened in order to progress to the next slide.
- Keep a record of what completion criteria have been set in the SCORM.
- SCORM file should be made useable in the mobile app native mode (allows workers to complete their E-Learning on a mobile device.
- Avoid using checks for a specific userAgent string from the web browser. If this is the case, the package will not play in the app's SCORM player.
- Avoid using SCORM launch pages.
For further queries regarding these requirements please contact the RIW Service Desk on [email protected].
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029875
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Send feedbackHow much does it cost to complete an E-Learning course?
Costs for completing an E-Learning course in the RIW E-Learning Platform is set by the E-Learning course owner. Some courses are free of charge to cardholders; however, some courses do have an associated cost, ranging from AUD$11.00-$40.00+GST.
For E-Learning courses issued to a Rail Industry Worker through the RIW System, the notification email to the worker will advise if payment is required before completing the course. Payment is made in the RIW E-Learning Platform using PayPal. Refer to How does a Rail Industry Worker complete an E-Learning course? for further instructions.
For E-Learning courses issued to a non-Rail Industry Worker via service request, payment is made at the time of booking. Refer to How does a company send an E-Learning request to non-RIW cardholder?
Article link:
https://support.riw.net.au/support/solutions/articles/51000320964
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