Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Department of Planning, Transport & Infrastructure (DPTI) Network Operator role ceases on 4 May 2021
The Department of Planning, Transport & Infrastructure (DPTI), now Department for Infrastructure and Transport (DIT), previously maintained and operated both Adelaide Train and Tram Networks. These networks have recently been privatised, and now Keolis Downer maintains and operates the Adelaide Metropolitan Passenger Rail Network and Torrens Connect maintains and operates the Adelaide Tram Network. The Department will cease its Network Operator role on 4 May 2021.
If you are a contractor wishing to access and/or work on either Network, you must hold a Rail Industry Worker Card and comply with the competency requirements of the respective Network Operator role:
- AMPRN - Operator
- Torrens Connect - Operator
To understand what competencies you may need to access each network, please contact the relevant Network Operator, or additionally, view the RIW Business Rules for each operator:
- Adelaide Metropolitan Passenger Rail Network (AMPRN) - Keolis Downer Adelaide Business Rules
- Adelaide Tram Network - Torrens Connect Business Rules
RIW Knowledge Centre Article Link:
Keolis Downer becomes the new Network Operator of the Adelaide Metropolitan Passenger Rail Network (AMPRN) on 31 January 2021
Keolis Downer Adelaide has taken over from Department of Infrastructure and Transport as the Network Operator for the Adelaide Metropolitan Passenger Rail Network (AMPRN) on 31 January 2021.
All Contractors and employees wishing to access and work on the Adelaide Metropolitan Passenger Rail Network must hold a valid RIW Card and be compliant with the AMPRN - Operator Role.
For more information, please visit the Keolis Downer Adelaide AMPRN website at https://www.keolisdowneradelaide.com.au/
For the AMPRN Operator Role to be valid, workers must complete the AMPRN Rail Safety Induction (EL85) delivered via E-Learning within the RIW System or have uploaded the DPTI Rail Commissioner Safety Induction (82713). In addition, workers must have completed the National Unit of Competence - Safely Access the Rail Corridor or have uploaded the DPTI Rail Safety Awareness Employee Letter.
Note. Keolis Downer will continue to accept the DPTI Rail Commissioner Safety Induction until 31 January 2022. After which time all existing and new workers must have completed the AMPRN Rail Safety Induction (EL85) E-Learning and hold the National Unit of Competence - Safely Access the Rail Corridor.
RIW Knowledge Centre Article Link:
Torrens Connect becomes the new Network Operator of the Adelaide Tram Network in July 2020
Torrens Connect, a consortium of John Holland and UGL Rail, had taken over from Department of Infrastructure and Transport as the Network Operator for the Adelaide Tram Network in July 2020.
All Contractors wishing to access and work on the Torrens Connect Adelaide Tram Network must hold a valid RIW Card and be compliant with the Torrens Connect - Operator Role.
For the Torrens Connect - Operator Role to be valid, workers must complete the Torrens Connect Operational Rail Induction (EL79) delivered via E-Learning in the RIW System, and have completed the National Unit of Competence - Safely Access the Rail Corridor.
Note. Torrens Connect does not accept the Rail Commissioners Safety Induction or Employee Letter previously issued by Department of Public Transport and Infrastructure.
RIW Knowledge Centre Article Link:
UGL Regional Linx to become the new operator of the Country Regional Network from 30 January 2022
UGL Regional Linx (UGLRL) will commence as the new operator of the Country Regional Network (CRN) on behalf of Transport for NSW (TfNSW) on 30 January 2022.
UGLRL, a wholly-owned subsidiary of UGL Ltd., is mobilising towards service commencement with its operational headquarters to be established in Orange, NSW.
As part of their commitment to regional NSW, UGLRL will ensure more than 80% of employees are based close to the CRN. They have committed to an industry-leading indigenous employment target of 20% of its workforce within five years of service commencement.
All contractors and employees wishing to access and work on the CRN must hold a valid RIW card and be compliant with the below mandatory job roles:
- Around the Track Personnel (Construction/Maintenance)
- UGLRL-Operator on Track
RIW cardholders must also hold the required job role for the work to be undertaken, such as Protection Officer, Track Certifier, Plumber, or Electrician.
In addition to the mandatory roles listed above, UGLRL will require specific competencies to be current and valid. These are:
- Safely Access the Rail Corridor (or equivalent)
- Construction Induction (White Card)
- Category 3 Rail Medical (Category 1 and 2 are also accepted)
- UGLRL Induction (delivered via E-Learning from the RIW System)
- UGLRL Critical Risks (delivered via E-Learning from the RIW System)
- For Protection Officers, UGLRL Work on Track Electronic Application
For more information, please visit the UGLRL website at www.uglregionallinx.com.au.
Note: UGLRL will continue to accept current CRN job roles until 31 July 2022. After this date, all workers must have completed the above UGLRL requirements to access the CRN.
RIW Knowledge Centre Article Link:
Changes to how Network-based competencies are managed in the RIW System
From 1 January 2023, Network-based competencies issued by a Registered Training Organisation (RTO) to a Rail Industry Worker must be awarded in the RIW System as follows:
- Directly uploaded to the Rail Industry Worker profile by the RTO who delivered the training, or
- Where a certificate is provided to the worker by the RTO for upload to the RIW System by their Employer, the certificate must have back-to-source verification on the certificate so the RIW Service Desk can verify the authenticity of the competency award.
If a competency award does not meet these requirements and is uploaded by an Employer in the RIW System with the usual add competency method, the competency will be rejected during verification, and you will need to progress the award through a service request (details below).
A Network-based competency is specific to a Network, such as Queensland Rail Safety Access the Rail Corridor or ARTC National Contractor Induction, which can be uploaded to the RIW System by an RIW Employer Admin.
Back-to-source verification is a method where the RIW Service Desk can immediately check with the RTO on the valid issue of a competency, the source of truth. This could look like a QR code on the certificate (see sample below).
Why is the RIW Program doing this?
In 2022 the Office of the Rail Safety Regulator (ONRSR) released its national regulatory priorities, focusing on competency of rail safety workers. To ensure we adopt best practice when verifying high-risk competencies and to reduce the potential for fraudulent competency certificates, the RIW Program is mandating source of truth on Network-based competencies issued after 1 January 2023. This means
What does this mean for companies who manage competencies for Rail Industry Workers?
From 1 January 2023, if a Rail Industry Worker undertakes a course that results in the issue of a Network-based competency, please request the RTO to upload the competency direct to the Rail Industry Worker's profile. You can check which RTO's can directly upload competencies to a Rail Industry Worker in the RIW System on the RIW website.
If an RTO does not directly award the competency in the RIW System, check the RIW Business Rule for the competency and the evidence upload requirements. You can then follow the steps below to understand how to add the competency to a Rail Industry Workers profile.
|Certificate issued has back-to-source verification method included.|
If the certificate issued by the RTO has a method by which the RIW Service Desk can perform immediate back-to-source verification, such as a QR code or other identifier, then please upload the competency certificate using the usual add competency method.
|Certificate issued does not have back-to-source verification method included.|
If the certificate does not have a back-to-source verification method identified, then fill in a Perform back-to-source verification on a Network-based competency service request at https://www.riw.net.au/contact-us/request-a-service/?backtosource.
The cost of this request is AUD $15.00+GST and will be processed in 12 business hours to confirm authenticity with the issuing RTO.
Frequently Asked Questions
What do I do with certificates issued before 1 January 2023?
If the certificate was issued prior to 1 January 2023, then just follow the usual add competency method. Please still check the RIW Business Rules to ensure the evidence meets the upload requirements.
The RTO directly uploaded the competency evidence, however, did not apply it to the right competency.
If a certificate was directly uploaded by an RTO but applied to a different competency code, then you can request that the competency is re-awarded to another competency code by filling in a Re-award a Network-based competency service request at https://www.riw.net.au/contact-us/request-a-service/?reawardnbc. There is no cost for this request.
For example, where the Rail Industry Worker was awarded Statement of Attainment TLIF0020 - Safely Access the Rail Corridor (32154) which fulfilled the requirements in the Around the Track National job role, the evidence may also be applied to the Certificate of Currency competency in other Network Operator job roles.
Help! I need to get the Rail Industry Worker to site quickly!
You can still use the fast track option when adding a competency if you need to get a Rail Industry Worker to site quickly. The RIW Service Desk will perform back-to-source verification at this time if required. Choosing the fast track option covers up to 20 competencies for the worker and will be processed in 8 business hours for AUD $55+GST.
What does this mean for Registered Training Organisations?
Registered Training Organisations should endeavour to upload Network-based competencies direct to a Rail Industry Worker profile in the RIW System for all Network-based competencies issued after 1 January 2023. They can use the single cardholder assign or multiple cardholder assign process.
If an RTO is unable to directly upload competencies, they must ensure:
- The certificate provided to the Rail Industry Worker has back-to-source verification identified on the certificate, or
- Request the RIW Service Desk to upload the Network-based competencies on the RTO's behalf by service request, RTO Direct Upload - Fee For Service available at https://www.riw.net.au/contact-us/request-a-service/?RTOdirectupload