Who can suspend a National or Network job role or competency?

Network Operators reserve the right to suspend, modify, reinstate, or cancel a cardholders authorisations, including their RIW card for any of the following reasons:

  • Any incident that results in the RIW demonstrating reckless act or legislative breach or
  • organisational breach;
  • The RIW is the subject of any action resulting from the Drug & Alcohol Testing;
  • Safe working breach;
  • Wherever a time-based remedial action is considered with a training/mentoring program to up-skill the RIW;
  • Competence and/or performance has, or may have, the potential to impact safety or is called into question;
  • The RIW is unable to meet competency requirements or re-certification is not granted;
  • Advice has been received that the RIW no longer meets the requirements of the national health standards; 
  • RIW has contravened a Fatigue Management Program; and/or
  • Other valid reason as determined by the Network Operator. 

Suspensions can be administered in two ways:

  • A job role suspension – this will prevent the RIW from undertaking work in the suspended job role, and 
  • A competence suspension – this will prevent a RIW from undertaking work in any role where the suspended competence is required.  

Depending on the outcome of an incident or re-certification assessment, a Network Operator may elect to suspend the RIW from their duties or downgrade their role or competency. Role and competence suspensions provide a Network Operator with an ability to prevent a RIW from working on their Network whilst still allowing the RIW to working on another Network Operators rail network.


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How is a site block lifted following a non-negative breathalyser test?

As part of Breathalyser integration, a designated site contact will receive notifications via email and SMS for those individuals that have received a non-negative result from a breath test at the site. In addition to this, individuals who receive a non-negative result will have their card ‘site blocked’ until an Employer, Project or Site Admin lifts the block from the cardholder’s profile following a second confirmatory test. If the second confirmatory test results in a confirmed positive, then a Network Operator block will be placed.


Please ensure site requirements are followed in regards to secondary testing.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Project Admin
  • Site Admin


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your Employer Administrator or Project/Site Administrator credentials.


Step 2: Search for cardholder

On the Main Dashboard or from the People Tab, click on the Search for My People icon.


Search filters are available to refine the list of cardholders displayed, however, directly entering the cardholder details will refine the list displayed.  Click search, and when the appropriate profile is located, highlight the profile and click on the Edit button.


Step 3: Review block

Once the cardholders profile is surfaced, click on the Block option on the left-hand side menu.



Step 4: Lift block

Click on the block line item description then click Lift.  Add the Authorised Person’s name to lift the block and click Save.



The site block has now been removed.


RIW Knowledge Centre Link:

https://support.riw.net.au/support/solutions/articles/51000077563


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How does a Network Operator suspend or lift the suspension of a job role?


It may be necessary for a Network Operator to suspend a job role which has been assigned to an RIW cardholder.  This article will detail how Network Operators can suspend and lift suspensions from job roles.



This instruction applies to the following RIW System User Roles:

  • Network Manager


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard



Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details.



Highlight the cardholder row and click on the Edit button to surface the cardholder's profile.



Step 4: Job Roles tab

Click on the Job Roles tab on the left hand menu of the cardholders profile to display the list of the job roles the cardholder hold.  The radio buttons Show Current Roles Only and Show Alcan be toggled before clicking Search.



Step 5: Suspend a Job Role

Highlight the job role from list and click on the Suspend button.




Step 6: Suspend Job Role dialogue box

Complete the fields in the Suspend Job Role dialogue box.




Add the name of the person who authorised the suspension and a Case Ref Number. Save the record and confirm the suspension when prompted.

 

The RIW cardholder’s record will now display a red cross in the Valid column and if the RIW System User hovers over the yellow triangle which is now visible, it states that the job role is suspended.



Step 6: Lifting the suspension of a Job Role

From Step 5, highlight the job role and click on the Lift Suspension button.



Step 7: Lift Job Role Suspension dialogue box

Complete the Lift Job Role Suspension dialogue box and click on the Save button.



Note: It is not possible for Network Operator Administrators to lift a suspension on an employer’s job role. A warning message to this effect will be displayed if the job role selected is an employer job role.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154045


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How does a Network Operator suspend or lift the suspension of a competency?


Occasionally, it may be necessary to suspend a RIW cardholder’s National competency.  Where the competency is a requirement of a job role, in the event the competency is suspended, the job role will also become invalid. 

 

In addition, if that competency is assigned as a requirement (for entry to a Network, Project or Site), suspending the competency would prohibit the RIW cardholder from accessing the network, project or site having this requirement.


When appropriate, a suspended National competency can be restored to a valid state. It is only possible to do this directly from the RIW cardholder’s record via the National Competencies tab.



This instruction applies to the following RIW System User Roles:

  • Network Manager


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard



Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details



Highlight the cardholder row and click on the Edit button to access the cardholder's profile.



Step 4: National Competencies tab

Click on the National Competencies tab located down the left hand side of the screen.



Step 5: Suspending a National Competency

From the Award Competency screen, click on the Suspend/Restore a Competency button




Step 6: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Suspend button against the competency to be suspended.



Step 7: Suspend/Restore a Competency dialogue box

The Suspend/Restore a Competency dialogue box will appear, and a Suspension Reason must be selected. Click the Save button.



The suspended competency will be displayed by clicking on the Show All radio button. In the example below, the RIW Rail Induction competency was suspended, and it now shows the suspension reason in the information column.



Step 8: Restoring a National Competency

To restore a suspended competency, click on the Suspend/Restore a Competency button.




Step 9: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Restore button against the competency to be restored.



The competency has now been restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154049


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How does a Network Operator place or lift a block on a cardholder?


A Network block on a cardholder can occur when there is a non-compliant event such as a drug and alcohol test failure or where there is any type of breach, incident or accident as per their Network rules and procedure.  Network Operators can place blocks manually and also lift current blocks.


Network Blocks can only be lifted by the Network Operator or by the RIW Service Desk, on the request of a Network.



This instruction applies to the following RIW System User Roles:

  • Network Manager
  • Network Manager - Read Only (view only access)


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut



Step 3: Search Criteria

Complete search criteria fields to find the cardholder and click the Search button.



Highlight the cardholder row and click on the Edit button.





Step 4: Blocks tab

Click the Blocks tab located on the left hand side of the cardholder profile screen.



Step 5: Blocks view

View current blocks in place.  To change the view, use the Search criteria and click on the Search button.






Step 6: Blocks view

To place a new block, click on the Block Person button.




Step 7: Block Person dialogue box

Complete the fields in the Block Person dialogue box.



Enter a Review Date, the name of the person who authorised the block and a Case Ref Number. Click Save.



The RIW cardholder will now have no authority to work on the selected Network(s) and an email will be automatically sent to the Employer(s) of the worker to this effect.



Step 8: Lifting a block

Follow the instructions to Step 5.  Where a block exists for a RIW cardholder, a Lift Block button will be available.



Step 9: Lift Block dialogue box

Complete the fields in the Lift Block dialogue box.




Type in the name of the person who authorised the block to be lifted.  Click on the Save button.

 

The RIW cardholder’s authority to work on the assigned Network is now restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154328





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How does a Network Operator view all current blocks applied to cardholders on their Network?


This article details how a Network Operator can view all current blocks applied to cardholders on their Network.



This instruction applies to the following RIW System User Roles:

  • Network Manager
  • Network Manager - Read Only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Currently Blocked

Click on the Currently Blocked shortcut on the Main Dashboard.  Alternatively this can also be accessed by going to the People Tab and choosing the Current Blocks shortcut.




Step 3: Blocks listing

A list of the current blocks applied on the Network will appear.




Step 4: Search Criteria

The listing can be refined by the search criteria fields., such as block type, reason or RIW number.  Show current only or Show all can also be toggled. Once they have been set, click on the Search button



Step 5: Blocks Awaiting Review

Where a Review Date has been set for a block, when that date is reached, the blocked record can be found within the Awaiting Review tab.



Only a Network Operator or the RIW Service Desk have permission to lift Network blocks. Please refer to the RIW Knowledge Centre article How does a Network Operator place or lift a block on a cardholder?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154343



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