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Click on the Create Account button.

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On the Register to myRIW screen, enter your RIW Number, First Name, Surname and Date Of Birth. Make sure the details are entered correctly as these are matched to the details recorded in the RIW System. The match has to be exact to grant access. Click Submit. 

Note: If the RIW System does not find a corresponding record, try entering your details again. If the system still doesn't find a matching record, please contact your Employer to confirm your details.

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Provided the details entered match your record in the RIW System, you can now set your password.

Create a Password using the guidance on screen.  Enter your password again in the Confirm Password field.

Click Register.

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The first time you log into myRIW you will need to agree to the Permission Access Agreement. This document explains how information about you may be collected, stored, and used for the purposes of the RIW Program.

Indicate your acceptance to these terms as a condition of your participation in the RIW Program.

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If the Permission Access Agreement is rejected, you will be unable to access your RIW profile, which means you will be unable to work on the rail network using an RIW card. Please contact your Employer to discuss your options before refusing, as clicking Reject means your profile will be immediately deleted from the RIW System. 

IMPORTANT! Clicking reject will immediately delete your profile from the RIW System. 

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Once the Permission Access Agreement is accepted, the myRIW dashboard will display.

By clicking on View My Profile, you can access your RIW profile, job roles, competencies and swipe history. You can also view your rail health assessments and drug & alcohol assessments.

By using Contact my Employer, you can alert your employer of any changes to your details and request these to be updated in the RIW System.

You can also update your own email address, phone number and password in Manage My Account, and update your notification preferences for items such as competency or rail health assessment expiries.

From Employers and Associations, accept, reject or end employment and association requests from companies.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.

If you have not yet created your myRIW profile, please follow the instructions in How does a cardholder create a myRIW profile?

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Click on View My Profile on the home dashboard.

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From the My Profile screen, you can navigate the menus on the left-hand side to locate specific information such as competencies or job roles held, medicals, drug & alcohol screenings, breathalyser records, additional medical information, and swipe information.

Clicking on Print Your Profile will give you a portable snapshot of your profile.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.

If you have not yet created your myRIW profile, please follow the instructions in How does a cardholder create a myRIW profile?

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Click on Site Eligibility on the home dashboard.

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From the Site Eligibility screen, you can choose to select a site either by Name (defualt selection) or Hierarchy  

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1. Select Network (e.g. MTM, ARTC, TfNSW), then
2. Select Project Name, then
3. Select Site Name

When a Network is selected, the Project dropdown will display only the projects associated with that Network Operator.

Once a Project is selected, only the sites linked to that project will be available for selection.

If a site includes defined Zone(s), these will also be selectable. Selecting a Zone is optional, but if chosen, the Site Eligibility Check will also assess any specific requirements set for that Zone.

Please contact your Employer or the Principal Contractor if you are unsure of the site name or project details. 

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8.a

This outcome indicates that, at the time the Site Eligibility Check was conducted, you meet all the minimum profile requirements - including having a valid subscription, primary employer, ID check, and issued card - as well as any applicable Network, Project, and Site-specific requirements necessary to access the site.

To review a detailed breakdown of your profile information, including any job roles or competencies that are currently valid but approaching expiry, refer to the article:  Understanding the Site Eligibility Check - You have authority to work at a site

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The reason(s) for not having authority to work will be clearly displayed. Common examples include missing or invalid competencies, an expired or inactive subscription, or the presence of a block on your profile.

If there are multiple reasons, all will be listed.

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Click on the Employers & Associations tile.

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NOTE: When ending a primary employment relationship and you have a secondary employment relationship(s), the secondary employer(s) will also receive notification that you have ended your primary employment relationship and that they can request to employ you.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.

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Click on Manage my Account.

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NOTE: A mobile phone number is mandatory.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.

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Click on the Employers & Associations tile on the home dashboard.

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On the Employers & Associations screen, a cardholder can view their employers and associations. 

In the example below, the cardholder has both an active primary and secondary employer, and one associated company. They also have one inactive primary employer.  For more information about the type of cardholder relationships in the RIW System, please read What are the different types of cardholder relationships in the RIW System?

From here, a cardholder can end an association relationship at any time by clicking on the End Association button, or End Primary Employment or End Secondary Employment.  Check out the following articles for more information on how this works:

• How does a cardholder end their employment relationship with an employer in myRIW?
• How does a cardholder end an association relationship in myRIW?

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials, which is your RIW number and password. 

If you have not yet created your account, please follow the instructions in How does a cardholder create a myRIW profile?

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Click on View My Profile on the home dashboard.

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On the My Profile screen, you can use the left-hand menu to access your personal details, job roles, competencies, medicals, drug & alcohol screenings, breathalyser results and swipe history.

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To view your competencies, click on the relevant type of competency, such as National or Network.

In example below, National competencies awarded to the cardholder are displayed, including the competency code, competency name, expiry date and reason, which is whether the competency is valid, expired, rejected or pending verification with the RIW Service Desk.

You can sort the competency columns by clicking on the arrows next to the table headings. In this example, competencies with an expiry date are listed first.

Also, competencies that are no longer valid, for example if they have expired), will show in red.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.

If you have not yet created your myRIW profile, please follow the instructions in How does a cardholder create a myRIW profile?

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Click on Contact my Employer on the home dashboard.

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Detail the  required message in the free text dialogue box and click Send.  An email will be sent to the Primary Contact of your Primary Employer company with the message details.

A confirmation message will appear advising an email has been sent to the Employer.

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Click on the Employers & Associations tile.

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Under the Associations section, locate the relationship to be ended and click on the End Association.

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On the End Association pop-up, click Confirm.

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The association should no longer appear in the Associations section and is effective immediately.

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Click on Change Notification Preferences.

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On the Change Notifications Preferences screen, a Rail Industry Worker can update their notification preferences such as:

• Toggle on/off if Company Messages (in Vircarda) are allowed. This is strongly recommended for your work protection and safety.
• Toggle on/off if Employment and Association Requests (in Vircarda) are allowed.
• Choose Do not send, Email, Vircarda, or Email and Vircarda from the drop down boxes for:
  • Subscription expiries
  • Competency expiries
  • Medical expiries
  • Job role leave date and validity 

Click Save changes when complete.

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Go to https://app.riw.net.au/MySkillGuard/Account/LogOn.

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The Forgotten Password link can be found below the login button or by clicking on the following link:

https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2. 

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On the Change Password screen, enter and confirm your password as per the instructions.  Click on the Reset Password button.

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The following message will appear when the password has been changed.  

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If you are authorised to work at a site, the following information will be displayed:

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Site Details & Worker Requirements

Site Details will contain the following information: 

• Site Name (Site Code)
• Network Name
• Project Name
• Principal Contractor 
• Site Address 
• Checked - Date and time the check was conducted
• Site Address - Note that this is the address listed in RIW 
  • IMPORTANT: Note that this is the address recorded in RIW. Please confirm with your employer or a site administrator on the specific work location.

Worker Requirements will display the following information:

• Subscription Status
• Primary Employer Name
• Annual Subscription End date - This is the date that your annual subscription expires
• Card Status - Printed or Awaiting Print (note that if a card is waiting Print, please request a virtual card for site access)
• Valid Until - this the expiry date of the card (separate form your subscription)

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met.

Example:

A single required competency is held and valid. The amber Expiring Soon tag indicates that it will expire within 4 weeks.

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met

Example:

One job role is required and will soon become invalid. In a second group, the worker must hold at least one listed job role. The system shows Requirements Met for the held job role

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met

Example: 

A specific job role and one competency are required. The Valid Until date indicates when the job role will become invalid. The Next Key Expiry is the medical due to expire on that date 

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If you are not authorised to work at a site, the following information will be displayed:

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Site Details & Worker Requirements

Site Details will contain the following information: 

• Site Name (Site Code)
• Network Name
• Project Name
• Principal Contractor 
• Site Address 
• Checked - Date and time the check was conducted
• Site Address - Note that this is the address listed in RIW 
  • IMPORTANT: Note that this is the address recorded in RIW. Please confirm with your employer or a site administrator on the specific work location.

Worker Requirements will display the following information:

• Subscription Status
• Primary Employer Name
• Annual Subscription End date - This is the date that your annual subscription expires
• Card Status - Printed or Awaiting Print (note that if a card is waiting Print, please request a virtual card for site access)
• Valid Until - this the expiry date of the card (separate form your subscription)

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met.

Example:

A single required competency is held and valid. The amber Expiring Soon tag indicates that it will expire within 4 weeks.

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met

Example:

One job role is required and is valid. In a second group, the worker must hold the listed competency, which is currently valid, but expiring soon. In the third grouping, at least one job role is required. The worker holds one job role in a valid state and as the two other job roles are not held by the worker, displays a status of missing but not required to satisfy the grouping validity, in grey indicating that the group requirement is met. 

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These may be grouped as:

• All of the following – You must hold all listed job roles/competencies

• At least one of the following – You must hold at least one valid job role/competency in the group

There may be one or multiple groups, and all groups must be met

Example: 

To meet the site requirements, two specific job roles and one competency are required. In this example, the worker holds both required job roles. The Valid Until date shows when one of the job roles is due to expire. The Next Key Expiry indicates that the worker’s medical is scheduled to expire on the same date.

However, the worker does not meet the mandatory competency requirement. The competency is listed as Missing, meaning it has either not been assigned to the worker or is not currently in a valid, verified state.

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