Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Video - myRIW
What is myRIW?
myRIW allows Rail Industry Workers to view their profile on the web. In myRIW, cardholders can view their employers, associations, job roles, competencies and medical results. They can also update their email address, mobile or password, or ask their employer to make any corrections to their profile.
If a cardholder is a newly created worker in the RIW System, they will receive an email invitation to create a myRIW profile to accept an employment request. If a cardholder already had a profile in the previous RIW System, then they will not receive an email invitation and must create a new myRIW profile. Refer to our article How does a cardholder create a myRIW profile?
You can access the myRIW login via the portal at https://app.riw.net.au/MySkillGuard/Account/LogOn.
If a cardholder forgets their password, please use the Forgotten Password link on the log in screen.
Video - myRIW
How does a cardholder create a myRIW profile?
myRIW allows Rail Industry Workers to view their profile on the web. In myRIW a cardholder can view their employers, associations and job roles, and view competencies and medical results. A cardholder can also update their email address, mobile or password, and ask their Employer to make any corrections to their profile.
If a cardholder has been created for the first time in the new RIW system, the worker will receive an email invitation to create a myRIW profile to accept an employment request. If a worker had a profile in the previous system, they will not receive an email invitation, and must follow the instructions below to create a new myRIW profile.
To create your profile, click on the Create Account button.
Complete the requested information, which is RIW number, first name, surname and date of birth. Make sure they are entered correctly as they are matched to the details recorded on the RIW database. The match has to be exact to grant access. Click the Submit button when done.
Provided the details entered on the previous page match the record on the RIW system, set and confirm the password to access myRIW.
Note: If the system doesn’t find a corresponding record, try entering details again. If the system still doesn’t find a matching record, please contact your Employer.
The first time a cardholder logs into myRIW they will be presented with the Permission Access Agreement. This document explains how information about Rail Industry Workers may be collected and used for the RIW Program.
Indicate your acceptance to these terms as a condition of your participation in the RIW Program.
If the Permission Access Agreement is rejected, then the cardholder will be unable to access or use their RIW profile, which means they will be unable to work on the rail network. Contact your Employer before refusing consent to discuss your options.
Once the Permission Access Agreement is accepted, log into the system with your credentials and password. The myRIW dashboard will display.
By clicking on View My Profile, the cardholder has visibility of their profile, current job roles and competencies. The cardholder is also able to view their medical and drug and alcohol results from this tab.
Within the myRIW system, the cardholder is able to alert their employer of any changes to their personal details, and also request these to be updated within the system by using the Report Corrections form.
Cardholders are able to accept and reject employment and association requests from potential employers or associated employers. This can be done by clicking the Employers and Associations link and accepting the request.
How can a cardholder update their contact details?
Cardholders can update their personal contact details by logging in to their myRIW account, or by contacting their Primary Employer to update their details.
To read more about how to create your myRIW, refer to:
How does a cardholder view their RIW profile information
Cardholders can view their RIW profile information through myRIW.
The information that can be view includes:
- Cardholder subscription status
- Contact details
- Medical assessment history
- Drug & Alcohol testing history
- Job roles allocated
- Competencies awarded and associated expiry dates
Cardholders are emailed a link to create their myRIW profile when they are sent an employment request by their Employer.