Video - myRIW




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034492


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What is myRIW?


myRIW is the user-facing portal that enables Rail Industry Workers to view and maintain their details on the web. In myRIW, cardholders can view their employers, associations, job roles, competencies, and medical results. They can also update their email address, mobile number, and/or password, and can ask their employer to make any corrections to their profile. Users can also update their notification preferences for reminders about competency, subscription, and job role expiries.


If a cardholder is a newly-created worker in the RIW System, they will receive an email invitation to create a myRIW profile to accept an employment request. Please refer to our RIW Knowledge Centre article How does a cardholder create a myRIW profile? for further details on creating a myRIW account.


You can access myRIW via the cardholder's portal at https://app.riw.net.au/MySkillGuard/Account/LogOn.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077515



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How does a cardholder create a myRIW profile?


The myRIW portal allows Rail Industry Workers to view their profile on the web. 


By using the myRIW portal. a cardholder can view their employers, associations, and/or job roles, as well as view their competencies and medical results. 


A cardholder can also update their email address and/or mobile number, as well as their myRIW password; update their notification preferences; and can ask their Employer to make any corrections to their profile.


If a cardholder has been created for the first time in the new RIW system, the worker will receive an email invitation to create a myRIW profile to accept an employment request. If a worker had a profile in the previous system, they will not receive an email invitation, and must follow the instructions below to create a new myRIW profile.



This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)


Step 1: Login to myRIW and Create Account

Go to the myRIW login page at https://app.riw.net.au/MySkillGuard/. You can also access this page from the top right-hand corner of the RIW website at https://riw.net.au where it says LOGIN. Choose myRIW Login.


To create your profile, click on the Create Account button.



Step 2: Complete registration information

Complete the requested information, which is RIW numberfirst namesurname and date of birth. Make sure the details are entered correctly as they are matched to the details recorded on the RIW database. The match has to be exact to grant access. Click the Submit button when done. 



Step 3: Set password

Provided the details entered on the previous page match the record on the RIW system, set and confirm the password to access myRIW.



Note: if the RIW System does not find a corresponding record, try entering your details again.  If the system still doesn't find a matching record, please contact your Employer to confirm your details.



Step 4: Review the Permission Access Agreement

The first time a cardholder logs into myRIW, they will be presented with the Permission Access Agreement. This document explains how information about Rail Industry Workers may be collected, stored, and used for the purposes of the RIW Program.



Indicate your acceptance to these terms as a condition of your participation in the RIW Program.



Step 5: Reject the Permission Access Agreement

If the Permission Access Agreement is rejected, the cardholder will be unable to access or use their RIW profile, which means they will be unable to work on the rail network. Please contact your Employer before refusing to discuss your options, as clicking Reject means your profile will be automatically deleted. 



IMPORTANT! Clicking reject will automatically delete your RIW profile from the RIW System. 



Step 6: Log in to myRIW

Once the Permission Access Agreement is accepted, log into the system with your credentials and password. The myRIW dashboard will display.



By clicking on View My Profile,  the cardholder has visibility of their profile, current job roles and competencies. The cardholder is also able to view their medical and drug and alcohol results from this tab. 

 

By using the Report Corrections form, the cardholder is able to alert their employer of any changes to their personal details, and also request these to be updated within the system.


Cardholders can also update their own email address and phone number in the Manage My Account section, and update their RIW system notification preferences.


Cardholders are able to accept and reject employment and association requests from potential employers or associated employers. This can be done by clicking the Employers and Associations link and accepting the request. 




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030484



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How can a cardholder update their contact details in myRIW?


Cardholders can update their personal contact details - such as postal address, email, phone number or emergency contact details - by logging in to their myRIW account



This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to myRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.



Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.



Step 3: Change Email Address

To update an email address, click on the Change Email Address icon.



Enter your current password and change the email address to the new email address.  Click on the Save changes button.




Step 4: Change Mobile Number

To update a mobile phone number, click on the Change Mobile Number shortcut.



Enter your new mobile number.  Click on the Save changes button.



Step 5: Change Contact Information

To update a postal address or emergency contact details, click on the Change Contact Information shortcut.


Enter your new address and emergency contact details.  Click on the Save changes button.



NOTE: Changing these contact details in myRIW will automatically update information in the RIW System, which is accessible by your Employer.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029926




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How can a cardholder view their employment and association relationships?


The article details how a cardholder can view their employment and association relationships in myRIW.


This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


Step 2: Employers & Associations

Click on the Employers & Associations tile on the home dashboard.



Step 3: View relationships

On the Employers & Associations screen, a cardholder can view their employers and associations. 


In the example below, RIW Company05 is the cardholder's Primary Employer, and MTAemployer01 is a Secondary Employer (as noted underneath the employer name).  The cardholder is also associated with two companies, RIW Company03 and RIW Company04.


From here, a cardholder can end an association relationship at any time by clicking on the End Association button.  For more information on how to end an employment relationship, please refer to our article How does a cardholder add or remove a company from their RIW profile?




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000167160



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How does a cardholder view their RIW profile?


The myRIW portal allows Rail Industry Workers to view their profile on the web. 

In myRIW a cardholder can view their employers, associations, and job roles, and can view their competencies and medical results. A cardholder can also update their email address, mobile, or password, and can ask their Employer to make any corrections to their profile. 


If you are concerned with any information under your profile in myRIW, please contact your Primary Employer.

This instruction applies to the following RIW System User Roles:

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials. If a cardholder has not yet created their account, please follow the instructions in our article How does a cardholder create a myRIW profile?


Step 2: View My Profile

Click on View My Profile on the home dashboard.


Step 2: My Profile

The cardholder's profile will appear. Navigate the menus on the left-hand side profile to locate specific information such as competencies or job roles held, medical information, swipe information etc.



Step 3: Printing a cardholder profile

A cardholder can print their profile by clicking on the PRINT YOUR PROFILE button.



Please view the other myRIW articles for more information about how to use your myRIW profile.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154378




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How does a cardholder report corrections to their RIW profile through myRIW?


When viewing records on myRIW, a cardholder may notice that some of the details are incorrect. 

To inform an employer of any changes required, select the Report Corrections option from the main dashboard.


This instruction applies to the following RIW System User Roles:

  • myRIW User (i.e. RIW cardholder)

Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


Step 2: Report Corrections

To report any corrections to a cardholders profile, the cardholder can click on the Report Corrections shortcut available from the main dashboard.



Detail the corrections required in the Updated details section and click Send.  An email will be sent to the Primary Contact of the company with the requested corrections.



A confirmation message will appear advising an email has been sent to the Employer.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029926





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How does a cardholder end an association relationship in myRIW?


RIW Cardholders can end association relationships through their myRIW portal. Ending an association relationship will prevent an Employer from viewing a cardholders details.


This instruction applies to the following RIW System User Roles:

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


Step 2: Employers & Associations tab

Click on the Employers & Associations tab



Step 3: End Association

Next to the Association that is to be ended, click on the End Association button.



Step 4: Confirm end of Association

Click on the Confirm button.



Step 4: Confirmation

The Association should no longer be in the Associations section.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154521


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How can a cardholder update their notification preferences in myRIW?


This article will detail how a cardholder can update their communication preferences in their myRIW profile.



This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)


Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.  If you haven't yet created your myRIW, please refer to the RIW Knowledge Centre article How does a cardholder create a myRIW profile?



Step 2: Manage my Account shortcut

Click on the Manage my Account shortcut.



Step 3: Change Notification Preferences

Click on Change Notifications Preferences shortcut.



Step 4: Update preferences

In the Change Notifications Preferences screen, a cardholder can toggle on and off the various RIW System notification preferences such as:

  • Allow company messages in Vircarda, the app where a virtual RIW card is stored. A company message is sent from a Network Operator or Premium Functionality Employer regarding working on their network/project/site, or about a job role or competency you hold. 
  • Allow notifications about employment and/or association requests, subscription expiries, competency expiries, medical expiries, and job role leave dates.


Clicking on the drop down menu beside each item allows a cardholder to choose further options:

  • Do not send
  • Email only
  • Vircarda only
  • Email and Vircarda



Once the preferences have been updated, click Save Changes.


Note: some users may experience difficulties in updating their notification preferences when using Internet Explorer. Please try in an alternative browser.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000166611




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How do I reset my password for MyRIW?


You may need to be reset your myRIW password if you have recently had your myRIW account unlocked by the Service Desk, or if you have forgotten your password.


After five (5) attempts of incorrectly entering the password, myRIW will lock your profile. 

If you receive this message, please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to unlock your profile.

This instruction applies to the following RIW System User Roles:

  • Helpdesk
  • myRIW User (i.e. RIW cardholder)


Step 1: Go to the MyRIW Login page

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn




Step 2: Forgotten password? link

Click on the Forgotten password? link



Step 3: Password Reset

Enter your RIW Number and Email Address in the respective fields.  Check the I'm not a robot box to confirm you are a real person. Click the Reset Password button to send the reset password link to your email address.



Step 4: Email

The following email will be received. Copy and paste the link into your internet browser.



Step 5: Change your Password

Select and confirm your password as per the instructions.  Click on the Reset Password button.



Step 6: Confirmation

The following message will appear when the password has been changed.  To go to back to the Login Page, click on the link.





RIW Knowledge Centre Article Link:

https://support.riw.net.au/en/support/solutions/articles/51000178522




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