How to register a visitor in the RIW System


This article details how to register a visitor who is attending a site. A visitor is someone who does not have an RIW card and is only visiting the site and not performing work.



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Project Admin
  • Site Admin


1


Go to https://app.riw.net.au and log in using your credentials.


2


Click on Visitors > Register Visitor.

3


First, check to see whether the visitor already exists in the RIW database. Enter the visitor’s first name, surname and date of birth and click Search



If the visitor is located in the RIW System their details will appear below.



If the profile belongs to the visitor to be issued the pass, double click on the profile to open the Add Visitor screen to be updated if required, and for the new visitor pass to be issued.


4


If no matching record is found, the table will remain blank under the People section. Click the Add New Visitor button to commence adding a new visitor.



5


On the Add Visitor screen, complete the required details noting that any fields highlighted with a red asterisk (*) are mandatory, including a visitor photograph. Add any required notes in the Notes text box provided. Note: Only sites linked to the assigned project will be available for selection from the drop down box.


To upload a photograph, click the Upload hyperlink under the placeholder image.



6


On the Image Upload screen, click Choose File and browse the computer to locate the photograph. Click Upload when complete.


7


Once the image has been uploaded, crop the image if required by hovering the mouse over the image and dragging to move the highlight box across the photograph until the position is correct. When complete click Crop and Save


The new image will now be associated with the Visitor’s record along with the date that the image was updated. The image will now form part of the Visitor Pass.



8


Click the Save and Print Visitor Pass when all details have been updated.



9

The RIW System will now present the visitor pass as a PDF file. The visitor pass can be downloaded or printed at this point using the available icons in the top right hand corner of screen. 


The passes are designed so they can be cut to fit into a typical card wallet. Alternatively, email the visitor pass to the visitor so they have a digital copy.


Note: Ensure pop up blockers have been disabled for the browser in use, as the pass will load on a new tab in the browser.



10


A confirmation that the pass has been generated is then displayed.


Click the Return to Visitors link to repeat the process to add another visitor if required.





Article link:

https://support.riw.net.au/support/solutions/articles/51000077452


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How to manage visitors using Visitors Today


This article details how to manage visitors in the RIW System using the Visitors Today function.



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Helpdesk (Read Only)
  • Project Admin
  • Site Admin


1


Log in to the RIW System at https://app.riw.net.au using your credentials.

2


Go to Visitors > Visitors Today.

3


On the Visitors Today screen, a summary view of all visitors passes generated today for the project or site will be displayed. By default, the All Visitors Today option is selected, however you can toggle this to Visitors On Site Only.

You can use any of the search filters to refine the list.


From here you can 
  • View or Reprint the pass, which will open the pass in a new browser window (pop-ups must be enabled).
  • Swipe In the visitor.
  • Swipe Out the visitor.
  • Cancel the visitor pass.



Article link:

https://support.riw.net.au/support/solutions/articles/51000030431




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How to view, reprint, swipe out and cancel visitor passes in the RIW System



This article details how to view current and historical visitor passes in the RIW System. Using visitor passes will allow you to view, reprint, swipe out and cancel generated visitor passes.



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Helpdesk
  • Project Admin
  • Site Admin


1


Login at https://app.riw.net.au using your credentials.


2


Click on Visitors > Visitor Passes.

3


On the Visitor Passes screen, enter a Visitor Surname or Host Surname to start the search. Click Search.



From here you can 
  • View or Reprint the pass, which will open in a new browser window (pop-ups must be enabled).
  • Swipe In the visitor.
  • Swipe Out the visitor.
  • Cancel the visitor pass.

4


Visitor passes are designed so they can be cut to fit into a typical card wallet or high-vis pocket. The pass can be emailed to the visitor prior to attending site.


Visitors can use their pass to sign into site with an Access Controller or on a RIW Kiosk.





Article link:

https://support.riw.net.au/support/solutions/articles/51000030432


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Can visitors use a Breathalyser Device?

A visitor pass will not record a Breathalyser result against a visitor profile in the RIW System. A visitor can perform a breath test prior to site entry in accordance with site requirements, which must be confirmed by an Access Controller at point of testing.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030144



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