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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What is a Virtual Access card?
Article link:
https://support.riw.net.au/en/support/solutions/articles/51000467149-what-is-a-virtual-access-card-
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Send feedbackHow do I request a Virtual Access Card?
To request a Virtual Access Card, the cardholder must submit an RIW Service Request (when entering the Service Request, please select the cardholder category, and then RIW/Gallagher Virtual Access Card Request Form as pictured below).
The following details are required in the request:
First name
Last name
RIW number
Your RIW profile must also include your current mobile number and email address, as these will be used to send the activation details for the Virtual Access Card.
Once submitted, the request will begin the process of issuing the Virtual Access Card. The cardholder will receive an automatic confirmation email with links to helpful information about what to expect next.
If all details are correct and up to date, the Virtual Access Card (Gallagher Mobile Connect Credential) will typically be issued within 1 business day.
I have requested a Virtual Access Card, how do I download the app and link my card?
For a step-by-step guide on how to download the Gallagher App and connect your Virtual Access Card, please view/download the Virtual Access Card - Gallagher Mobile Connect guide.
This guide also includes information on recommended Apple and Android device settings.
Article link:
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Send feedbackHow do I download and link my card with the Gallagher Mobile Connect App?
Once a Service Request has been submitted, a registration email will be sent to the email address listed on your RIW profile (please ensure this is up to date). The email will look similar to the image below.
After clicking 'Accept Credential' you will be guided through the process of connecting your Virtual Access Card.
For a step-by-step guide on how to download the Gallagher App and connect your Virtual Access Card, please view/download the file attached at the bottom of this article.
This guide also includes information on recommended Apple and Android device settings.
Article link:
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