What RIW System User Roles or permissions are there in the RIW System?


The permissions associated with what each user role can do in the RIW System is found in the RIW User Role Permission Matrix, attached at the end of this article.


In summary, the following RIW System User Roles are available:

  • Client Manager
  • Helpdesk
  • Client Manager
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Employer Admin - Premium Functionality
  • Employer Admin - Premium Functionality - No Payment
  • Employer Admin - Premium Functionality - Read Only
  • Network Manager
  • Network Manager - Read Only
  • Advanced Project Admin
  • Project Admin
  • Site Admin
  • Medical Provider User (Authorised Health Professional)
  • Training Provider User (Registered Training Organisation)
  • Assessor
  • Access Controller
  • Spot Checker
  • Cardholder / myRIW
  • Hardware (Kiosks, breathalysers etc.)



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031595



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What happens if an RIW System User goes on leave?


RIW System Users have the ability to create additional RIW System Users for their organisation, enabling coverage during periods of leave etc. For detailed instructions on how to add additional RIW System Users, please refer to RIW Knowledge Centre article How can a company manage colleague logins or add another RIW System User?


Please note, the RIW System User will continue to receive system notification emails such as cardholder subscription expiries, medical and competency expiry notifications etc. unless they switch off notifications in their Communication Preferences in the RIW System.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030126



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What is the maximum size for uploaded files and what format should they be in?


The maximum size of a singular file uploaded in the RIW System, such as competency evidence or rail health (medical) assessment, is 10 megabytes.  Multiple file uploads are accepted, as long as each singular file does not exceed 10 megabytes.


Only files with *.jpg *.jpeg *.pdf and *.png extensions are permissible.



Article Link:

https://support.riw.net.au/support/solutions/articles/51000029868



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How does an RIW System User update their contact details?


RIW System users can update their contact details in the RIW System. If you are a cardholder, please refer to our article How can a cardholder update their contact details in myRIW?



This instruction applies to the following user roles:

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User
  • Medical Provider User


1


Go to https://app.riw.net.au and enter your Username and Password. Click Login.

2


Click on My Account > My Details.

3


On the Edit My Details screen, enter your current password and change contact details as required.

Click Save when complete.



Article link:

https://support.riw.net.au/support/solutions/articles/51000152359




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How does a company update their company details in the RIW System?


Company details can be updated in the RIW System by Employer Administrators via the My Account tab.



This instruction applies to the following RIW System User Roles:

  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: My Account tab

Click on the My Account tab which is on the top of the screen.



Step 3: Edit My Contacts/Offices shortcut

Click on the Edit My Contacts/Offices shortcut.



Step 4: Details tab

The Details tab will default.  This is an optional tab where information regarding your organisation can be recorded for Service Desk reference.  Once completed, click on the Save button.



Step 5: Offices tab

This tab allows for further office locations to be added and existing office details edited.  Offices can also be deleted from this tab.



Step 6: Adding an office

Click on the Add button and complete the Create Office box, then click the Save button.



Step 7: Editing office details

Refer to Step 5. Highlight the office record required and click on the Edit button.



Edit the details in the Edit Office box and click the Save button.





One of the office records needs to have the Is Billing Address box ticked.



Step 8: Contacts

Contacts for the company can be added, edited and deleted by clicking the Contacts tab.  




Please note that one contact has to be nominated as the Primary Contact for the company. Also, adding a contact does not provide them with RIW System Access.  To add another RIW System User, please refer to our RIW Knowledge Centre Article How can a company manage colleague logins or add another RIW System User?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000152364



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How to complete a Statutory Declaration


A Statutory Declaration is a legal document that can be used to declare that a person has been known by a specific name that is different to their current legal name.  A statutory Declaration can be lodged when a qualification or Statement of Attainment is in a different name of the RIW Profile.


A Statutory Declaration can be issued under Commonwealth legislation or state/territory legislation. 


The instruction on how to lodge a Statutory Declaration on the RIW System can be found at the following link:


How does a company upload a statutory declaration to a cardholders RIW profile?


This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Employer Admin - Read Only
  • Employer Admin - Read Only (Premium Functionality Employer) 
  • Helpdesk
  • myRIW User (i.e. RIW cardholder)



Step 1: Statutory Declaration Forms

A Statutory Declaration can be issued under Commonwealth legislation or state/territory legislation.  

The Statutory Declaration must be completed on the official form provided by the Commonwealth, state or territory.


NOTE:  The Statutory Declaration form must be completed as per the legislation of the jurisdiction.  Most Statutory Declaration forms have printed instructions to guide the declarant and the acceptor.


Example of a Commonwealth Statutory Declaration.



Step 2: Completion of a Statutory Declaration

A Statutory Declaration is a legal document and as such has mandatory information that must be included.  This information must be checked and verified before the Statutory Declaration is accepted.


NOTE: Any of the following information from the declarant or the person that the Statutory Declaration is made before is missing, the Statutory Declaration cannot be accepted.


INFORMATION COMPLETED BY THE DECLARANT:

  1. The name and address of the declarant matches the information we have in the RIW System.
  2. The description of why the Statutory Declaration has been lodged is clear and concise.
  3. The form has been signed in the correct spot by the declarant.


INFORMATION COMPLETED BY THE PERSON THAT THE STATUTORY DECLARATION IS MADE BEFORE:

  1. The place and date that the declaration was made.
  2. The form has been signed in the correct spot by the person before whom the declaration is made.
  3. Full name, qualifications and address of the person before whom the declaration is made.  The address can be the professional/work address of this person (eg. the Police Station address.
  4. Check that the person before whom the declaration is made is qualified and listed as authorised (see list on the reverse of the Statutory Declaration form)



NOTE: The Statutory Declaration should be free of mistakes and the content should not be altered.  If so, the Statutory Declaration cannot be accepted.


.


Step 3: Who completes a Statutory Declaration

Individuals can lodge Statutory Declarations.  

The Statutory Declaration must be completed and lodged by the individual declaring a fact about their own circumstances.  A Statutory Declaration cannot be made by a person about another persons circumstances.


NOTE: A company administrator cannot make a statutory declaration regarding the circumstances of one of their employees




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000198340




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