How to use the Web Card Reader

The Web Card Reader allows an Access Controller to login and swipe RIW cardholders and visitor passes, select and award competencies (including pending competencies) and perform spot checks using a web based reader/browser. A Spot Checker can also log in to perform spot checks. Team features as seen in the Android and iOS RIW App are not available using the Web Card Reader.


The Web Card Reader can be used from any desktop, laptop or smart device with an internet connection.



This instruction applies to the following RIW System User Roles:

  • Access Controller
  • Spot Checker


Step 1: Web Card Reader link

Go to https://app.riw.net.au/ and click on Web Card Reader link at the bottom of the page, which will direct you to the Web Card Reader page. Alternatively you can reach the Web Card Reader direct at https://cardchecker.riw.net.au/.



Step 2: Accessing the Web Card Reader

You must be an Access Controller or Spot Checker to use the Web Card Reader function (please refer to the article How does a company assign an Access Controller or Spot Checker? for more information). 


To access the menu for swiping, you can either use the existing built-in camera on your desktop/laptop/smart device, or, if you have a QR scanner gun attached, you can select that option.




Step 3: Logging in - Camera


If a web cam has been installed, click Use Camera and on the next screen, allow the site to use your webcam, then select the webcam from the drop-down.



Direct the webcam at the QR code on the Access Controller or Spot Checker’s virtual or physical card to being authentication.

The mirror feature is useful for a front-facing camera, as it allows cards to be more easily positioned, although it might take some manipulation until the perfect distance between the QR code and camera is found. 



Step 4: Logging in - Camera - Cardholder Authentication

When successfully read, the cardholder authentication screen will display. Select the delivery method for the authentication code to be delivered (Email or SMS).


Enter the authentication code upon receival.



The two-factor authentication process is the same on all platforms. In brief, select the method for sending the authentication code to the Access Controller or Spot Checker (email or SMS), click Send, enter the received code and select Authenticate.


Step 5: Logging in - QR Code

If the Use QR Scanner option is selected, the following screen will be displayed:



Aim the QR scanner gun at the QR code on the Access Controller or Spot Checker’s virtual or physical card and press the appropriate button on the gun to read the card. 


Next, complete the cardholder authentication process as per Step 4, on the next screen.


Step 6: Logging in - Mobile Phone


On smaller screen devices, such as a mobile phone, the login screen is resized and the QR Scanner option is not available

To begin logging in on a mobile device, click the Use Camera button to allow the Access Controller or Spot Checker’s QR code to be scanned via the device’s camera. Permission for the RIW web card reader to use the camera will be required on first use.


Note: On some operating systems such as iOS, this permission may have to be granted each time the camera is accessed – see following usage notes


Usage Notes:


When using the Web Card Reader with Safari on iOS, the user will be prompted for permission to use the camera each time the application is used. This can be overcome as follows:

  • iOS 12 and below: Change Safari settings on Settings > Safari > Camera and selecting Allow. Note: This will grant the permission for all websites and not just the Web Card Reader.


  • iOS 13 onwards: With the Web Card Reader site open, tap the AA icon on the left of the address bar, then tap Website Settings and set camera permissions to Allow instead of Ask.


On the next screen, the available camera or cameras will be shown. If both a rear and front camera are available, select the one required from the drop-down.



The mirror feature is useful for a front-facing camera, as it allows cards to be more easily positioned.



Step 7: Selecting a location

Select the Network you are currently working on, then Project and Site. Once all has been selected, click Proceed.



Step 8: Location completion

Once you have selected the Network, Project and Site, you will have access to the menu for Swiping, Spot Checking, Awarding Competencies and viewing and changing your Location.



Step 9: Swipe In

By Clicking on the Swipe In button on the bottom of the screen, you will have the ability to swipe in a cardholders RIW card by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.



Step 10: Cardholder Details

When you have swiped in the card, the cardholders details will appear. If you are happy to confirm the swipe – click Confirm Swipe.



Step 11: Swipe confirmation

Once you have confirmed the swipe, the cardholder record will be displayed on the main screen as part of the Swipe History.



Step 12: Swipe Out

By Clicking on the Swipe Out button, you will have the ability to swipe out a cardholders  by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.



Step 13: Spot checking

If the Web Card Reader User is a Spot Checker only, or if the Access Controller wants to spot check an RIW card, click on the Spot Checks tab to Spot Check RIW cardholder details. Follow the same steps as Swiping in an RIW Cardholder.



Step 14: Competency tab

To award a competency, click on the Competencies tab to begin awarding competencies to cardholder profiles. Only Access Controllers can award competencies.



Step 15: Awarding a competency

Select the Competency Category and Competency unit to be awarded to the cardholder. Click Proceed.



Step 16: Card swipe for competency award

Once you have clicked on Award, you will have the ability to swipe in an RIW Card by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.


Step 17: Awarding the competency

Once you have scanned the cardholders card, you can then award the competency unit to their profile along with any evidence.



Step 18: Your profile

By clicking on your own image in the top right hand corner, you will have the ability to view your own profile by clicking Show Card. You can change your Project or Site location via Change Location, or view any Network, Project, Site or Zone requirements by clicking Location Requirements. You can also Log Out here.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031506



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How do I view the location requirements for a site in the Web Card Reader?


Access Controllers and Spot Checkers can view location requirements in the Web Card Reader to identify any pre-requisite competencies required for cardholders to gain access to the current location.



This instruction applies to the following RIW System User Roles:

  • Spot Checker
  • Assessor


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.





Step 3: Sub Menu

Access the sub-menu, which is displayed by clicking on the photo in the top right-hand corner of the Home page.  Then click on Location Requirements.



Step 4: Location Requirements

The location requirements option shows any pre-requisite competencies required for cardholders to gain access to the current location.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154795



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How does an Access Controller or Spot Checker change the location in the Web Card Reader?


This article details how an Access Controller or Spot Checker can change the location of their Network, Project, Site or Zone through the Web Card Reader.



This instruction applies to the following RIW System User Roles:

  • Assessor
  • Spot Checker


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login. 

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.



Step 3: Access Sub-Menu

To change the swipe location, access the sub-menu by clicking on the users photo in the top right-hand corner of the Home page.  Then click on Change Location.



Step 4: Change Location

The change location option allows the cardholder’s Network, project, site and zone to be changed.


Make any changes to the current location by selecting new options from drop-down lists. Select the Proceed button when the new location is correct. All subsequent swipes will be recorded at the new location.


IMPORTANT: The history for swipes, spot checks and competencies are only shown for the last 12 hours. If the Access Controller/Spot Checker uses the Change Location option, the swipes, spot checks and competency histories will be cleared if either the Network, project or site are changed. If only the zone is changed, the history is retained.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154796



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How does an Access Controller or Spot Checker use the forgotten card function in the Web Card Reader?


An Access Controller or Spot Checker can use the forgotten card function to swipe in a cardholder should they not have their RIW card available. 



This instruction applies to the following RIW System User Roles:

  • Spot Checker
  • Assessor


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.




Step 3: Swipes tab

Once logged in, to swipe in a cardholder, select the Swipes tab from the top menu.




Mobile View



Step 8: Swipe in options

Click the Swipe In button to present a set of card read options:

 

  • QR Code (Camera) - scan the QR code on a cardholder’s physical/virtual card or a visitor pass using a web cam or the mobile device’s camera;
  • QR Code (Scanner) - scan the QR code on a cardholder’s physical/virtual card or visitor pass using a QR code gun. This option is not available on mobile devices;
  • Forgotten Card - search for a cardholder’s card using key information.




Mobile View




Step 9: Forgotten card option

Should a cardholder have forgotten their RIW card, they can still be swiped in via the Forgotten Card option by entering the cardholder’s surname, initial and either their RIW number or their date of birth



Enter the required details and click Find. Once found, the cardholder’s details will be displayed to allow the Access Controller to update the fatigue information. Click the Swipe In button to record a swipe in for the cardholder at the current location



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154811




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How does the Web Card Reader display cardholders whose access is denied?


Under certain situations the RIW System will automatically deny access to a cardholder. These are:

  • Cardholder is blocked;
  • Cardholder has no current employer;
  • Cardholder’s card has been cancelled;
  • Cardholder does not hold a competency or job role that is required to access the chosen project, site or zone.

This article details how this will be displayed on a cardholders profile through the Web Card Reader.


This instruction applies to the following RIW System User Roles:

  • Spot Checker
  • Assessor


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.


. 

Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.




Step 3: Swipes tab

To view a cardholders details, select the Swipes tab from the top menu. 




Mobile View


Step 4: Swipe in options

Click the Swipe In button to present a set of card read options:  Click on the option for the swipe on.

  • QR Code (Camera) - scan the QR code on a cardholder’s physical/virtual card or a visitor pass using a web cam or the mobile device’s camera;
  • QR Code (Scanner) - scan the QR code on a cardholder’s physical/virtual card or visitor pass using a QR code gun. This option is not available on mobile devices;
  • Forgotten Card - search for a cardholder’s card using key information.


Step 5: Message - Access Denied

When the cardholder's access is denied, the only option available for selection will be to click OK (as shown below), which will record an Access Denied - System swipe on the RIW System.



The system will record the denied access swipe along with the reason for the denied access.


Mobile View


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154814



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How do I view cardholder details in the Web Card Reader?


An Access Controller or Spot Checker can view a cardholder’s details from the Swipes tab in the Web Card Reader.



This instruction applies to the following RIW System User Roles:

  • Access Controller
  • Spot Checker


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.




Step 3: Swipes tab

To view a cardholders details, select the Swipes tab from the top menu.  Cardholders that have swiped in/out using the Web Card Reader will display.


The All tab is selected by default, but the In or Out tab can be selected, if preferred. This will filter the results to only include swipe ins or swipe outs, respectively: 



Click on a specific cardholder record.


Mobile View


On the Swipes history screen, to view more details about the cardholder, touch the information icon   on the relevant record to view the cardholder’s employer, job role and location of the swipe or touch anywhere else to view additional cardholder details.




Step 4: Selected cardholder

The cardholder's profile will appear.


Use the scrollbar to view further details which are not visible on the initial screen.




Mobile View


Competencies and job roles can be viewed via the tabs on the top banner. Swipe left to view more competency categories.



Swipe up to view more details about the cardholder, which are not initially visible.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154818


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How does an Access Controller award a competenc in the Web Card Reader?


An Access Controller can award certain competencies to RIW cardholders through the Web Card Reader. 



This instruction applies to the following RIW System User Roles:

  • Access Controller


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.





Step 3: Competencies tab

To award a competency to a cardholder, select the Competencies tab once in the Web Card Reader.  Click the Choose Competency button.




Step 4: Choosing the competency

The Available tab is selected by default:.  Click the Swipe In button to present a set of card read options:



Click on Category. Scroll through the alphabetical list presented and select the relevant one.


The competencies linked to the selected category will be retrieved from the RIW system. To access this list, click on Competency and select the required item from those presented.


When a competency has been selected, click the now active Proceed button.


Step 5: Confirm the competency

The details of the competency will appear at the top of the screen.


Click the Award button to display the award mode options.



Step 6: Award Mode Options

Select the appropriate icon (Camera, QR Scanner or Forgotten Card) and read/retrieve a cardholder’s card, following the onscreen instructions. 



Step 7: Adding competency evidence / Award

Once the card has been read, the cardholder’s details will be presented with the opportunity to add evidence, if desired. To do so, click the Add Evidence button and then Browse to locate the evidence file on your PC.


Note: The Web Card Reader only supports evidence files in .jpg and.png formats and a maximum file size of 5Mb.


Next, click the Add button then Award



Mobile View



When adding evidence on a mobile device, there is an additional option to use the device’s camera to take a photo of any supporting evidence.



Step 8: Confirmation of Award

Once the card has been read, the cardholder’s details will be presented with the opportunity to add evidence, if desired. To do so, click the Add Evidence button and then Browse to locate the evidence file on your PC.



Mobile View




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154819




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How does an Access Controller view and award pending site-based competencies using the Web Card Reader?


Pending Site-Based Competencies can be awarded to cardholders by an Access Controller through the Web Card Reader.



This instruction applies to the following RIW System User Roles:

  • Access Controller


Step 1: Log in to the RIW System

Go to https://app.riw.net.au click on the Web Card Reader link, or alternatively, go direct to the Web Card Reader at https://cardchecker.riw.net.au/login.

. 


Step 2: Accessing Web Card Reader

Follow the instructions for initialising the Web Card Reader in the RIW Knowledge Centre Article How to use the Web Card Reader, as these steps can be quite detailed for first time use.




Step 3: Sub Menu

Click on the Photo at the top right hand side of the screen to access the sub menu.



Step 4: Location Requirements

Click on Location Requirements



Step 5: Listing of Location Requirements

The location requirements option shows any pre-requisite site-based competencies required for cardholders to gain access to the current location.



The competencies can be awarded to cardholders at this point or later, if more convenient. To award from this view, select the relevant competency from the list and click the Award button.


Note: Having selected a competency from a long list, should the Award button remain inactive, scroll to the bottom of the list and you will find that an Expiry Date is required before being allowed to proceed with awarding the competency



Step 6: Award Mode Options

Select the appropriate icon (Camera, QR Scanner or Forgotten Card) and read/retrieve a worker’s card, following the onscreen instructions.


Click the Award button.


Repeat for each cardholder




Step 7: Awarding complete

Once the pending competencies have been awarded to all the relevant cardholders, return to the Competencies tab, select Choose Competency then the Scheduled tab. Click on the sub-menu of the relevant competency and select Mark as complete as shown below:



The competency will be removed from the list of scheduled competencies.


Mobile View


Swipe up/down to view a long list of scheduled competencies




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154891



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