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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company view swipe activity on a cardholder?
To swipe a card means the action taken to acknowledge that a cardholder is present at a site. A cardholder can be swiped in or spot-checked before entering a worksite. This instruction demonstrates how to run a report showing who is swiped into an assigned project, site or zone.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Access the Swipes Tab
Click on the Swipes tab from the top menu.
Step 3: Refine swipe filters
Fill in the filters to refine the displayed information as required and click on Search. By leaving the filters blank, all data will be displayed. As the below screenshot illustrates, there are various filters which allow the detailed swipe data pertaining to an individual cardholder, job role, project, site or zone to be analysed. By default, only swipes for currently active sites will be shown in the search results, but this flag can be deselected, if required. Use the horizontal scroll bar to view swipe details which are off the screen to the right. Date and time filters can also be set by selecting the date and time fields and selecting the required parameters.
Once a search has been completed, the results can be filtered by Swipe Event. Just select the required event from the Event dropdown list and click the Filter button. This can display those currently swiped in, have been denied access etc.
Step 4: Export results
Once the required selection is made, the report can be exported to a .CSV file by clicking on the Export button.
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Send feedbackHow can a company view the shift activity of a cardholder?
This article details how a company can view the shift activity of a cardholder.
Swipe in and swipe out data for a cardholder across a project and/or site provides shift information. A project and/or site must be identified before shift data can be displayed.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People
On the main dashboard, click on the Search for People shortcut.
Step 3: Search criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Highlight cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Access the Shift menu
Click on the Shift tab from the left hand side menu of the cardholders profile.
A project and/or site must be identified before shift data can be displayed. Click in the Project field and commence typing to reveal a drop down list of available projects, and then similarly for the Site field.
By default, shifts for the project and/or site selected during the last month is displayed, however, the date and time filters can be adjusted to change the period displayed. Click Search when complete.
Step 6: Swipes Menu - An alternative approach to access shift data
Shift data may also be accessed by going to the Swipes menu available from the tab menu. This provides the user with a number of ways to analyse the swipe and shift activity of cardholders, by toggling a number of filters such as network, project, site, zone, job role or date/time.
As per above, a project and/or site must be identified before shift data can be displayed. Click Search once the filters have been set.
When the results have been returned, click on the Shifts menu on the left hand side.
If a wide date range has been selected, use the horizontal scroll bar to view days which are off to the right of the screen. Hover over a shift period (indicated by a red block) to reveal details about the shift.
Step 7: Export results
Once the required selection is made, the report can be exported to a .CSV file by clicking on the Export button.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000149676
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