Shift Management - How are open shifts closed in the RIW System?


RIW cardholders are expected to swipe out of every shift worked on a site and should be encouraged to swipe out as part of their daily site exiting process. Ideally, cardholders should swipe out of a site the same way that were swiped in. 


There may be instances where a cardholder cannot swipe out at a site due to a Kiosk not being available or the Access Controller having left the site.


This process is to provide guidance on automated system behaviour and how shifts may be closed for cardholders that have a swipe that is open from an outstanding previous shift, where working hour rules have been configured for a site.


PLEASE NOTE: It is industry best practice that all cardholders swipe out of every shift. Network Operators, Employers, Project Admins and Site Admins should encourage all site attendees to swipe in and out of sites to ensure a true record of shift length is recorded.




This instruction applies to the following user roles:

  • Advanced Project Admin
  • Access Controller
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin


In all the scenarios below, any open shifts that are automatically closed will default to a 12 hour shift duration and the swipe event will have the Card Checker column recorded as automatic.



Scenario 1 - Cardholder does not swipe out (shift is open) and then swipes into a site at a Kiosk 

Where a cardholder has an open shift and swipes into a Kiosk on a subsequent shift, any previous shift that has not be signed out will automatically close and the cardholder will be swiped out from the previous shift.


Scenario 2 - Cardholder does not swipe out (shift is open) and then swipes into a site with an Access Controller

Where a cardholder has an open shift and swipes in with an Access Controller on a subsequent shift, and then the Access Controller swipes out the cardholder on the current shift, any previous open shifts that have not be signed out will automatically close and the cardholder will be swiped out from all shifts.


Scenario 3 - Muster List swipe out activity

An RIW System User from a Network Operator, Project or Site can produce a Muster List of all open shifts in the RIW System and can swipe out cardholders that have failed to sign out. For more information about this, please refer to our RIW Knowledge Centre article How does a company manage the Muster List?


Scenario 4 - Automatic sign out after 7 days

An RIW System generated script is run each day that closes any open shifts that occurred greater than 24 hours ago, if the shift is still open.




Article Link:

https://support.riw.net.au/support/solutions/articles/51000172985




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How to view swipe activity on a project, site or zone


This article details how to view swipe activity on a RIW controlled project, site or zone.


A swipe is a recorded event in the RIW System where a Rail Industry Worker or visitor presents a RIW card or visitor pass to swipe in or out of a RIW controlled site on the RIW App or Web Card Reader (Access Controller, Spot Checker or Self-Swipe), or a Kiosk.




This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin


1


Go to https://app.riw.net.au and log in using your credentials.


2


Click Swipes.


3


On the Swipes screen, use the search filters to refine the results you wish to display. Click Search.

You can filter by Rail Industry Worker, Job Role, Project, Site, Zone and Start/End Date and Time. By default, only swipes for active sites will display, but you can deselect this flag if required.

Use the horizontal scroll bar to view swipe details which are off the screen to the right.



Once a search has been completed, the results can be filtered by Swipe Event.  Just select the required event from the Event dropdown list and click the Filter button. 



4


Once the required selection is made, the report can be exported to a .CSV file by clicking on the Export button.





Article link:

https://support.riw.net.au/support/solutions/articles/51000029716


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How can a company view the shift activity of a cardholder?

This article details how a company can view the shift activity of a cardholder.


Swipe in and swipe out data for a cardholder across a project and/or site provides shift information. A project and/or site must be identified before shift data can be displayed.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Search for People

On the main dashboard, click on the Search for People  shortcut.

 

 

 

Step 3: Search criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Highlight cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 



Step 5: Access the Shift menu

Click on the Shift tab from the left hand side menu of the cardholders profile.


A project and/or site must be identified before shift data can be displayed.  Click in the Project field and commence typing to reveal a drop down list of available projects, and then similarly for the Site field.  


By default, shifts for the project and/or site selected during the last month is displayed, however, the date and time filters can be adjusted to change the period displayed.  Click Search when complete.



Step 6: Swipes Menu - An alternative approach to access shift data

Shift data may also be accessed by going to the Swipes menu available from the tab menu.  This provides the user with a number of ways to analyse the swipe and shift activity of cardholders, by toggling a number of filters such as network, project, site, zone, job role or date/time.


As per above, a project and/or site must be identified before shift data can be displayed.  Click Search once the filters have been set.



When the results have been returned, click on the Shifts menu on the left hand side. 



If a wide date range has been selected, use the horizontal scroll bar to view days which are off to the right of the screen. Hover over a shift period (indicated by a red block) to reveal details about the shift.




Step 7: Export results

Once the required selection is made, the report can be exported to a .CSV file by clicking on the Export button.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000149676


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