Video - How to use PayPal





RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034494


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How to use the shopping basket and process a payment with PayPal?


The RIW System supports online payment for various items required for management of RIW cardholder profiles. This instruction details how to progress a payment through the RIW System to PayPal, our online payment partner.



This instruction applies to the following RIW System user roles:

  • Advanced Project Admin
  • Employer Admin


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Pay for an item

Generally, items that require payment are listed on the main dashboard as a shortcut button and have a symbol.  Please refer to the highlighted below.



Alternatively, other items that may require payment include fast track competencies (managed through the RIW System), as well as fast tack medicals and overseas ID checks (managed through a service request on the RIW website).


Step 3: Select and action a payment item

Select item to be paid by ticking the Select  box and then clicking on the Renew Subscription button




Step 4: Check the item in the basket and proceed to checkout

Check that the item is correct and proceed to checkout by clicking on the Checkout  button.




If you have further items that you need to add to the basket, exit the screen by clicking the Home tab and selecting the next item to pay. This will be added to your basket.


Step 5: Checkout payment option

Once all the required items have been added to the shopping basked, select your payment option, in this case, Card / PayPal, and click Make Payment. 



Please note: Pay On Account is only available to Premium Functionality Employers and selected companies at the direction of the RIW Service Desk.



Step 6: Complete payment details

You will now be taken to the PayPal website to finalise payment. 


Please choose to Pay with your PayPal account, or Pay with a credit or debit card.   Once complete, click Review and Continue.



Step 7: Receipt and confirmation

Confirmation of your payment will be sent to your nominated email address for your records, and you will be returned to the RIW System.


Step 8: View payment history

You can view your payment/transaction history at any time by referring to our article How can a company view their payment history?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000141011



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How to use Pay on Account


Pay on account is available to Premium Functionality Employers only, although may also be used at the discretion and direction of the RIW Service Desk.



This instruction applies to the following RIW System user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Pay for an item

Items that need payment are listed on the main dashboard as a shortcut button and have a symbol.  Please refer to the highlighted below.




Step 3: Select and action a payment item

Select item to be paid by ticking the Select  box and then clicking on the Renew Subscription button




Step 4: Check the item in the basket and proceed to checkout

Check that the item is correct and proceed to checkout by clicking on the Checkout  button.




If you have further items that you need to add to the basket, exit the screen by clicking the Home tab and selecting the next item to pay. Items will continued to be added to your basket until you are ready to finalise payment.


Step 5: Checkout payment option

Select Pay on Account. 



Step 6: Pay on account option and purchase order

Enter a PO Number in the field and click Complete.


Step 7: Pay on Account order

The Pay on Account Order Summary Screen will appear and provide an order reference number.




By clicking on the here link, the detailed order will display.


Step 8: Delivery of tax invoice for payment

After the completion of the Pay on Account order, the RIW System will generate a tax invoice to your nominated email address.  This tax invoice is to be used to pay for the items included in the order.



RIW Knowledge Centre Link:

https://support.riw.net.au/support/solutions/articles/51000141423



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How can a company view their payment history?


This article described how a company can view their payment history and filter the results to operationally assist in the management of payments.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Payment History shortcut

Click on the Payment History shortcut on the main dashboard, or alternatively, the Payment History tab on the top menu.



Step 3: View Payment History 

The Payment History screen will appear and provide the first 25 results.  You can access further results by using the navigation controls at the bottom of the list.



Step 4: Filter Results

Results can be further filtered by adjusting the search criteria or using the dropdown selections in the following fields:


Filter by Date


Add a From Date and a To Date to limit the number of results displayed.  This is performed by selecting dates from the drop down calendar.

Filter by Item Type


The drop down under this field provides the following selections:

  • Company subscription
  • Fast track verification
  • ID verification
  • Replacement card
  • Worker subscription


This will limit the number of results displayed.

Filter by Payment Method


The drop down under this field provides the following selections:

  • Paypal Payment
  • Pay on Account (Unpaid)
  • Pay on Account (Paid)
  • No Payment Taken


This will limit the number of results displayed.

Filter by RIW Number


Enter a specific RIW cardholder number to limit the number of results displayed.

Filter by Order Number


Enter a specific Order Number to limit the number of results displayed. This filter is only available to Premium Functionality Employers with POA access.


Step 4: View item

Clicking on a line item and the View icon will allow an RIW System User to view the order details for the transaction.



This will open in a separate browser window/tab and show the MTA Order Confirmation with full detail of the transaction.



Close the window when complete, and return to the RIW System Payment History page to continue monitoring payment histories.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000141424







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How are receipts or tax invoices managed?


There are a number of items in the RIW System that require payment.  These items can be paid via the following:


  • The Shopping Basket in the RIW System
  • By submitting a Service Request on the RIW website 


This instruction will detail both payment options as each of these payment methods have specific instructions on how order confirmations, receipts and tax invoices are provided.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - Read Only


Shopping Basket in the RIW System

Step 1: Complete the payment in Shopping Basket

Once a chargeable item has been added to the Shopping Basket (i.e.. fast track competencies, ID checks, cardholder subscriptions etc.) and it appears on the Checkout screen, click on either Card / PayPal or Pay On Account (for Premium Functionality Employers with Pay on Account enabled only) in the Payment Options section.  When the appropriate option has been chosen, click on Make Payment.


The below screen demonstrates the Card / PayPal option.



The below screen shows the Pay on Account Option.  If this option is chosen, a PO Number (Purchase Order) must also be included.



Step 2: Make Card/Paypal Payment

Once the Make Payment button has been clicked, you will be directed to the Card / Paypal payment system to complete the payment.  Please refer to our RIW Knowledge Centre article How to use the shopping basket and process a payment with PayPal?


Pay On Account transactions take no further action at this point, as clicking on the Make Payment button will process the payment.


Step 3: Payment History shortcut

Click on the Payment History shortcut



OR


Click on the Payment History tab on the top right hand side of the main dashboard.



Step 4: Search criteria

Use the Search criteria fields to narrow the number of items returned in the list.  You can sort the list by item type (i.e ID verifications, fast track verifications etc.), order number, RIW number etc,



Click the Search button to perform the search using the criteria set.



Step 5: Payment History listing

Highlight the payment item and click on the View button.



Step 6: Payment History listing

The GST receipt/order will appear in a separate tab



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000146668




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