How does an RIW System User update their email communication preferences for system notifications?




This article details how an RIW System User can update their RIW System Notification email communication preferences in the RIW System.


RIW System notifications include cardholder/worker subscription expiry notifications, competency expiry notifications, medical expiry notifications and job role leave date notifications.


RIW System Users can also specify a cost centre filter to these notifications, so an RIW System User will only receive notifications about cardholders assigned that particular cost centre code. For more information about how to use the cost code function, please refer to our RIW Knowledge Centre article How does a company add a cost centre to a cardholder?



This instruction applies to the following RIW System User Roles: 

  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Go to Communication Preferences

Click on the My Account Tab and then the Communication Preferences shortcut.



Step 3: Manage Communication Preferences

On the Communication Preferences screen, RIW System Users can toggle on/off the required RIW system notifications for cardholder (worker) subscriptions, competency expiries, medical expiries and job role leave dates.  Use the slider to turn on an off as per below (note: when in the green position, the notification is switched on).  Click Save when complete.



For more information about when system notifications are received, please refer to the RIW Knowledge Centre article What is the frequency of RIW System notification emails?



Step 4: Assign cost code filter if required

If you wish to only receive notifications for a cohort of cardholders designated by a cost code, type the cost code into the cost code field and click the Add button.  



RIW System Users can add multiple cost codes as required.  If a cost code is no longer required, clicking the Remove button will remove the cost code filter.


Remember to click Save when complete.  


Communication preferences have now been saved.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000164895




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What RIW System notifications will an RIW System User receive?

There are a number of RIW System notifications that an RIW System User may receive.


These can include:


Time-based RIW System Notifications

  • Worker (cardholder) subscription expiry notifications (sent at 4 weeks, 1 week and day of expiry)
  • Competency expiry notifications (sent at 12 weeks, 4 weeks, 1 week and day of expiry)
  • Medical expiry notifications (sent at 12 weeks, 4 weeks, 1 week and day of expiry)
  • Job role leave date (sent on date the leave date was applied if in future) 


These can be received by an RIW System User where enabled.  Please refer to the RIW Knowledge Centre articles: 



As-required RIW System Notifications

  • RIW System User creation
  • RIW System User Password Reset
  • myRIW User creation
  • myRIW Password Reset
  • Employment Request
  • Association Request
  • ID Check Request
  • ID Check Status Update
  • Competency Verification Rejection
  • Job Role Sent for Assessment
  • Job Role Assessment Cancelled
  • Job Role Assessment Approved
  • Job Role Assessment Rejected
  • RIW Non-Negative Breath Test - Site
  • D&A Test Positive Fail for Cardholder
  • Unfit Medical Result
  • RIW New Company Registration
  • RIW Order Confirmation
  • Person Pending Permission Access Agreement Rejected
  • Person Pending Permission Access Agreement Deleted
  • Primary Employment End Notification
  • Cardholder network blocked
  • Cardholder national blocked
  • Cardholder End Employment Notification



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030116


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