How does a RIW System user update their email communication preferences for system notifications?


This article details how you can update your email communication preferences for receiving system notifications.



This instruction applies to the following user roles: 

  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


1


Go to https://app.riw.net.au and log in using your credentials.

2


Click on My Account > Communication Preferences.

3


On the Communication Preferences screen, you can toggle on/off the required notifications for cardholder (worker) subscriptions, competency expiries, medical expiries and job role leave dates.  Use the slider to turn on an off as per below (note: when in the green position, the notification is switched on).  

Click Save when complete.



For more information about when system notifications are received, please refer to the RIW Knowledge Centre article What RIW System notifications will an RIW System User receive?



4


If you only wishes to only receive notifications for a cohort of cardholders designated by a cost code, type the cost code into the cost code field and click the Add button.  



You can add multiple cost codes as required.  If a cost code is no longer required, click Remove.


Remember to click Save when complete.  


Communication preferences have now been saved.




Article link:

https://support.riw.net.au/support/solutions/articles/51000164895




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What notifications are generated by the RIW System?


There are a number of notifications generated from the RIW System that are: 

  • Periodic - sent when an item expires, such as a competency, rail health assessment or cardholder subscription.
  • Triggered - sent when an action performed in the RIW System requires a notification, such as an ID check status updates or competency rejections.


System notification preferences can be managed by RIW System users and cardholders by following the instructions in the below articles:



Periodic notifications

  • Worker (cardholder) subscription expires, sent at 4 weeks, 1 week and day of expiry.
  • Competency expires, sent at 12 weeks, 4 weeks, 1 week and day of expiry.
  • Medical expires. sent at 12 weeks, 4 weeks, 1 week and day of expiry.
  • Job role leave date, sent on date the leave date was applied.


Triggered notifications

  • RIW System User creation
  • RIW System User password reset
  • myRIW User creation
  • myRIW password reset
  • Employment requests
  • Association requests
  • ID check requests
  • ID check status updates
  • Competency verification rejections
  • Job Role Sent for Assessment
  • Job Role Assessment Cancelled
  • Job Role Assessment Approved
  • Job Role Assessment Rejected
  • RIW Non-Negative Breath Test - Site
  • D&A Test Positive Fail for Cardholder
  • Unfit Medical Result
  • RIW New Company Registration
  • RIW Order Confirmation
  • Person Pending Permission Access Agreement Rejected
  • Person Pending Permission Access Agreement Deleted
  • Primary Employment End Notification
  • Cardholder network blocked
  • Cardholder national blocked
  • Cardholder End Employment Notification


Site contacts will also receive RIW System notifications as outlined in What notifications are sent to site contacts?



Article Link:

https://support.riw.net.au/support/solutions/articles/51000030116


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