My account is locked. What should I do?

After five unsuccessful attempts at logging into the RIW or myRIW Systems, a user will be locked out.  This article details how to request an unlock of an RIW System User or myRIW account.



A Service Request is required to unlock a RIW account.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Medical Provider User
  • myRIW User (i.e. RIW cardholder)
  • Network Manager
  • Network Manager - Read Only
  • Project Admin
  • Site Admin
  • Training Provider User


Step 1: Go to the RIW website

Go to https://www.riw.net.au/ and hover of the Contact Us tab located in the top right hand corner of the screen. 



Step 2: Drop Down - Service Request

From the drop down, select the Service Request option.


Step 3: Request Category

From the Request Category drop down, select Other.


Step 4: Complete Service Request

Complete the Service Request including the wording LOCKED OUT ACCOUNT in the Message box.



Check the I'm not a robot tick box.



Step 5: Submit the Service Request

Click the Submit button.  


A request will be raised with the RIW Service Desk who will contact the user by email to confirm their account has been unlocked.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000157612



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