Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
- About the RIW System
- Blocks & Suspensions
- Business Rules & Matrices
- Cardholder Management
- Competency Management
- ID Checks
- Job Role Management
- Logins & Passwords
- Medicals and Drug & Alcohol
- Network Management
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My account is locked. What should I do?
After five unsuccessful attempts at logging into the RIW or myRIW Systems, a user will be locked out. This article details how to request an unlock of an RIW System User or myRIW account.
A Service Request is required to unlock a RIW account.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Medical Provider User
- myRIW User (i.e. RIW cardholder)
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
Go to https://www.riw.net.au/ and hover of the Contact Us tab located in the top right hand corner of the screen.
Step 2: Drop Down - Service Request
From the drop down, select the Service Request option.
Step 3: Request Category
From the Request Category drop down, select Other.
Step 4: Complete Service Request
Complete the Service Request including the wording LOCKED OUT ACCOUNT in the Message box.
Check the I'm not a robot tick box.
Step 5: Submit the Service Request
Click the Submit button.
A request will be raised with the RIW Service Desk who will contact the user by email to confirm their account has been unlocked.
RIW Knowledge Centre Article Link:
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