Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How do I become a Authorised Health Professional (AHP)?
Authorised Health Professionals must meet specific selection criteria which focus on the health professional's knowledge and understanding of the rail occupational environment.
To register to become an Authorised Health Professional:
Step 1 - Talk with the relevant rail Network Operator in your state.
Step 2 - Book in and attend training with an authorised Chief Medical Officer (CMO).
Step 3 - Supply your online training questionnaire to your AHP Trainer who will issue you an AHP Certificate.
Step 4 - Submit both the AHP Certificate and signed Terms of Reference with your AHP Registration Request.
Step 5 - The RIW Service Desk will update the approved AHP list and issue you with your login credentials to the RIW System.
Step 6 - Watch our Video System Walkthough for Authorised Health Professionals or refer to our AHP Knowledge Centre for instructions on how to use the RIW System.
Video System Walkthrough - Authorised Health Professionals
How does an Authorised Health Professional record a medical result?
The Medicals home screen allows an Authorised Health Professional to view and record medical and D&A test results for cardholders. From here, medical and D&A results are recorded. Historic results recorded by the logged in user and their colleagues can also be viewed.
Go to https://app.riw.net.au and log in using your AHP credentials.
Click the Record Medical Result button in the Medicals shortcut box on the Main Dashboard to display the following screen:
To search for a cardholder enter the cardholders surname, RIW number and date of birth.
Note: all details must be entered correctly to access the cardholder’s profile.
Click search to display the cardholder details.
Highlight the cardholder and click Select to access the cardholders profile and record the medical result.
When the cardholders profile displays, click on the Record Medical Result icon.
The Record Medical Results screen will display. Enter all mandatory data fields marked with a red asterisk (*).
The cardholder’s details and name of the logged in AHP user and their organisation will be automatically populated on the form, as well as today’s date for the Examination Date and the appropriate Expiry Date. This is calculated based on the age of the cardholder and on the examination date (refer to section 4.1 Medical categories and expiry calculations for more information). If the examination date was earlier than today, it can be amended, and the auto-calculated Expiry Date will be updated accordingly.
Enter all the remaining relevant information into the appropriate fields, selecting the Type of Medical, Result and Medical Level and Colour Vision from the dropdown lists presented. Be sure to complete all the mandatory fields marked with a red asterisk (*). Supporting documentation (maximum file size 10Mb) must also be attached to the record in the following formats: PDF, JPG, JPEG or PNG.
Note: The medical certificate will not be valid until an attachment has been added. Until then, any previous medical will apply when determining competence or role validity.
Add any Notes (not clinical information) by typing in the text box provided.
If it is appropriate to specify one or more Work Restrictions, tick the relevant checkbox(es). If Must Be Accompanied is ticked, the user will be prompted “Have you discussed with your CMO?”, which is a prompt for the AHP to contact the Chief Medical Officer to discuss if any notes needed to be included with the work restriction.
The list of Work Restrictions can be updated after submission if required, by contacting the RIW Service Desk on firstname.lastname@example.org
Note: The Medical Level selected can impact the cardholder’s competency and job role validity and is described in more detail in section 4 Background above.
When all the information has been entered correctly, click the Save button and confirm the result, when prompted.
How does an Authorised Health Professional delete a medical assessment from the RIW System uploaded in error?
If a medical assessment has been uploaded in error, then an Authorised Health Professional (or Medical Provider User) can request deletion of the medical by filling in an RIW Service Request at the RIW website.
Please go to https://www.riw.net.au/contact-us/request-a-service/ and choose the AHP Request to Delete Medical File from the drop down menu.
Most items on the form are mandatory, and reason for deletion of the medical must be provided. The request will be sent to the RIW Service Desk for action, and the requester will be advised when action has been taken.
How does an Authorised Health Professional add a Drug and/or Alcohol result to a cardholder record
Note: The D&A result will not be valid until an attachment has been added. Until then, any previous D&A result will apply when determining competence or role validity.
How does an Authorised Health Professional view a Medical or D&A Certificate?
How to request an additional AHP Administrator login
Authorised Health Professionals can request AHP Administrator logins to assist in the lodging of medical results of rail industry workers within their practice. AHP Administrator logins have the same access to the RIW System as a AHP Login.
To create an additional AHP Administrator login, a Service Request needs to be raised.
Before starting your Service Request, have the following information to hand:
- Full Name of the new administrator
- Email address of new administrator
To raise a Service Request, go to https://www.riw.net.au/ and click on the Contact button and from the dropdown, select Service Request.