Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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RIW Introductory Video - Playing your cards right in the interests of safety
What is the RIW Program?
The Rail Industry Worker (RIW) Program provides a single online competency management system for Australian rail workers. The program was designed to establish a cohesive, national approach to competency management thus allowing access and portability for rail workers across each of the different RIW participating rail networks.
The RIW Program meets regulatory requirements and complies with the National Rail Safety Law. By law, every contractor and staff member working on the rail network in any capacity must be able to provide proof of competency. The competency required by the cardholder will depend on the role or task that the cardholder wishes to engage in.
The RIW Program assists in reducing the risk of untrained people working on the rail network.
How to contact the RIW Service Desk
The RIW Service Desk can provide assistance 24 hours a day, 7 days a week, 365 days a year.
You can contact them through a number of different channels.
|Phone||1300 101 682|
|Service Request||We have a number of dedicated Service Requests which can assist companies and cardholders to provide all the required information to fulfil a request.|
Our Service Requests include the following:
For Companies and Network Operators
For Authorised Health Professionals
For Registered Training Organisations
For RIW cardholders
To submit a Service Request, you can visit the Service Requests page on the RIW website at https://www.riw.net.au/contact-us/request-a-service/, or alternatively, you can use the RIW Service Request BOT located in the bottom right hand corner of the RIW website.
When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the applicable Service Request. This will prompt you for the required information and then raise a ticket with the RIW Service Desk.
What are the Company Registration - Terms and Conditions?
The Company Registration - Terms and Conditions contains important information regarding a companies legal rights, remedies and obligations when using the RIW System. The terms and conditions must be accepted when a company first registers to become an RIW Participant. By proceeding to use the RIW System or MTA Services, a participant is deemed to have read and accept the terms of the agreement.
The Company Registration - Terms and Conditions can be accessed at https://www.riw.net.au/company-registration-terms
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