RIW Introductory Video - Playing your cards right in the interests of safety



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What is the RIW Program?

The Rail Industry Worker (RIW) Program provides a single online competency management system for Australian rail workers. The program was designed to establish a cohesive, national approach to competency management thus allowing access and portability for rail workers across each of the different RIW participating rail networks.


The RIW Program meets regulatory requirements and complies with the National Rail Safety Law. By law, every contractor and staff member working on the rail network in any capacity must be able to provide proof of competency. The competency required by the cardholder will depend on the role or task that the cardholder wishes to engage in.


The RIW Program assists in reducing the risk of untrained people working on the rail network.



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How to contact the RIW Service Desk

The RIW Service Desk can provide assistance 24 hours a day, 7 days a week, 365 days a year.


You can contact them through a number of different channels.



Phone1300 101 682
Emailinfo@riw.net.au
Service RequestWe have a number of dedicated Service Requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our Service Requests include the following:

For Companies and Network Operators
  • Upload Medical Certificate
  • Fast track Medical
  • Missing worker from transition
  • Overseas Cardholder ID Check
  • Request Hardware
  • Request Onsite Training & Administration
  • Upload / Design E-Learning Course
  • Create / Edit / Delete Job Role
  • Create / Edit / Delete Competency
  • Notification of Shut Downs, Occupations or Possessions
  • E-Learning Request for Non-RIW Cardholder
  • E-Learning Request for Power BI Reporting (Tier 1)
  • User locked out of the RIW System
  • Other


For Authorised Health Professionals

  • AHP Registration / Login / Delete / Update Details
  • AHP Request to Delete Medical File


For Registered Training Organisations

  • RTO Registration / Login / Delete / Update Details
  • Upload / Design E-Learning Course
  • Create / Edit / Delete Competency


For RIW cardholders

  • Ending Primary Employment
  • RIW Card Issues (Missing card)
  • User locked out of myRIW


To submit a Service Request, you can visit the Service Requests page on the RIW website at https://www.riw.net.au/contact-us/request-a-service/, or alternatively, you can use the RIW Service Request BOT located in the bottom right hand corner of the RIW website. 


When the BOT appears, please choose the Service Requests menu item, enter in your contact details and then choose the applicable Service Request. This will prompt you for the required information and then raise a ticket with the RIW Service Desk.


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