What is a competency?


Competence (or competency) is the ability to demonstrate knowledge or the application of a task successfully and consistently, which can be demonstrated through qualification, accreditation, validation and re-validation authorisation, currency and certification.


There are some competencies, such as safe working competencies, that expire within a nominated time frame. This means that a worker would need to be re-assessed to remain competent.

A qualification or unit of competency issued under the Standards for Registered Training Organisations can also be considered a competency. For the purposes of the Rail Industry Worker Program and the safety critical nature of the roles performed, most qualifications/units do not expire. However workers may be required to prove they have maintained the appropriate level of competency against certain units. A re-validation date will be shown in the RIW System for this purpose.


In the RIW System, competencies are categorised as:

  • National – a competency that is nationally recognised, such as TLIF10001A Follow Occupational Health & Safety Procedures, which can be uploaded to the RIW System by an Employer Administrator or Registered Training Organisation.
  • Employer – a competency that is specific to an Employer, such as John Holland Examine Track Infrastructure, which can be uploaded to the RIW System by an Employer Administrator.
  • Network-Based – a competency that is specific to a Network, such as Queensland Rail Safety Access the Rail Corridor or ARTC National Contractor Induction, which can be uploaded to the RIW System by an Employer Administrator.
  • Project-Based – a competency that is specific to a Project, such as NWPA Face to Face Induction (Project Level). Project based competencies can only be awarded by a Project Administrator or by individuals swiping in at a Project by an Access Controller.
  • Site-Based – a competency, such as a toolbox talk or induction, which can be awarded to individuals swiping in at site by an Access Controller or Site Based Administrator.
  • Zone-Based – similar to a site-based competency but specific to a zone, it can be awarded to individuals swiping in to a zone by an Access Controller or Site Based Administrator.


Who determines the competencies required to work in the rail industry?


To ensure that the RIW Program is fit for purpose and guided by industry, a governance committee was established comprising rail operators, track owners and rail contractors.

The National Rail Industry Worker Governance Committee (NRIWGC) includes safety managers, competency managers, training managers and other professionals working for accredited rail operators, infrastructure organisations and rail contractor representatives. The NRIWGC is responsible for driving continuous improvement of the RIW Program through developing and reviewing the National Role Matrices and National Business Rules. The National Role Matrices provide standardised roles to allow more access and portability for rail workers across the Australian rail network. Where a Rail Operator still requires specific network roles and competencies, these are developed internally by each Rail Operator and form part of their network role matrices. In addition, both Rail Operators and Contractor Representatives also have the responsibility to develop employer-based roles and competencies, listing the specific requirements to hold the relevant roles for their organisation. You can access the National and Network Operator matrices on the RIW website.

Business Rules have been developed to provide further consistency and an agreed minimum of acceptance criteria for the verification of competence across RIW program participants. These underlying business rules provide guidance to the RIW Program Service Desk. For more information please visit the RIW Business Rules page.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000140090
  


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Video - Assigning and suspending competencies for Employers and Project Administrators




RIW Knowledge Centre Article Link:

https://support.riw.net.au/en/support/solutions/articles/51000034502


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How does a company add a new competency to a cardholders profile?


This article details how a company can add a new competency to a cardholders profile, whether it be a National, Network, Employer, Project-based, Site-based or Zone-based competency.



NOTE: RIW System Users may only upload competencies relevant to their RIW System User Role. Refer to the RIW User Role Permission Matrix for more information.


All competencies awarded in the RIW System must meet the minimum acceptance criteria as defined by the RIW Business Rules.  Please refer to the RIW Business Rules to ensure the evidence uploaded meet these requirements.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin 
  • Employer Admin - No Payment
  • Project Administrator
  • Site Administrator

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your Employer Administrator credentials.


Step 2: Search for cardholder

Click on the People tab and then the Search For My People shortcut.


Step 3: Enter cardholder details

Enter cardholder details into the search field, or leave blank and click on search to bring up the entire workforce. Select the cardholder you wish to allocate a competency to by highlighting their name and clicking on the Edit button.



Step 4: Assign competency from the job role

To assign a competency directly related to a job role, click on the Job Roles menu on the left hand side menu menu (if not related to a job role, go to Step 8). Find the competency you wish to provide evidence for in the Missing or Invalid Competencies column, and click on the competency name (example selected is Safely Access the Rail Corridor).




Step 5: Award competency

Clicking on the competency name will display the Award Competency screen, pre-populated with the competency name. Amend the Award Date to the date the competency was awarded, then click on Select Files to upload the required evidence.



Step 6: Upload evidence

On the Select Files pop-up upload evidence if requested by the RIW system. Browse for the file on your computer and click OK once uploaded. 



Step 7: Add competency

On return to the Award Competency screen, and before clicking Add to finalise the competency upload, you can elect to Fast Track competency verification in 8 business hours for $55+GST. Please note that if you choose to fast track, the one fee will cover up to 20 competencies for each worker. Continue to add fast track competencies to the Shopping Basket, but don’t elect to pay until all competencies are added.


By default, Standard verification will apply, which will be processed within 2 business days.



Step 8: Add competency via cardholders profile

If the competency does not relate to a job role, then you can also add the competency direct on the relevant Competencies tab (Network, National, Employer, Project, Site or Zone) on the left hand side menu. Begin typing the competency name in the Competency field to find the competency to allocate. A drop down menu will appear when you start typing. Follow Steps 5 to 7 above to enter the competency award date and upload evidence files if required.



Step 9: View verification status

To view the verification status, click on the Evidence Verification shortcut on the Main Dashboard.



If a competency is rejected, please refer to the article How does a company manage a rejected competency?.



Video - Assigning / Suspending Competencies




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077450


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Who determines the competencies required by a RIW cardholder to work in the rail industry?


Each Network Operator has consulted with internal and external subject matter experts to determine the competencies required by individuals to perform rail operator specific job roles on their Network.


The National Rail Industry Worker Governance Committee has also invited internal and external subject matter experts to assist in creating a national set of job roles. 


This provides industry with a cohesive national approach of what is required to work in the rail industry.


These competency requirements are detailed on the RIW website on the Network Operator Matrices page.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029866



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How is a competency added to a cardholders profile?


Competencies can be added to a RIW cardholder profile in a number of different ways. This includes: 

  • Uploaded by an Employer Admin for a company, which must be verified by the RIW Service Desk or by an assigned employer verifier.
  • Directly by a Training Provider (Registered Training Organisation)
  • Directly after the completion of an E-Learning course
  • Directly by an Access Controller


If the training is completed through a Registered Training Organisation and they offer direct upload, they will assign the competency and upload the evidence directly, so no verification will be required. 


If the Employer Admin assigns the competency and uploads the evidence, the competency will need to be verified by the RIW Service Desk or an assigned employer verifier.  In regards to the RIW Service Desk, standard verification occurs within 2 business days, however Employer Administrators can elect and pay for fast track processing, which guarantees verification within 8 business hours.


If a cardholder has completed a course via E-Learning, the competency will be assigned to the RIW cardholders profile upon completion, and appear instantaneously as no verification is required.


Access Controllers can also assign a project, site or zone based competency to a cardholders profile, as long as the competency is awardable by Access Controllers.


Related articles:


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029867



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What if the name on an RIW profile is different to the name on a certificate/qualification?


If the name on a certificate/qualification or any other documentation being used as evidence is different to the name on a cardholders RIW profile, a Statutory Declaration signed by an ‘authorised witness’ must be added to the cardholders RIW profile by their Primary Employer.  Please refer to the RIW Knowledge Centre article How does a company upload a statutory declaration to a cardholders RIW profile?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029869



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How are competencies displayed on the RIW card?


Competencies are not physically printed on the exterior of the Rail Industry Worker card.  


All job roles and competencies are stored electronically on the cardholders RIW profile in the RIW System.  The cardholders profile can be accessed and read on site by an authorised person, such as an Access Controller or Spot Checker using the RIW App.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029918


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How does a company manage a rejected competency?


This article details how to manage a competency that has been rejected at the verification stage.


When a competency is rejected, the RIW System User who submitted the evidence will receive email notification that the competency has been rejected.  Please refer to the Rejection Reasons & Remediation table at the end of this article for a list of the standard rejection reasons and remediation advice.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Project Admin
  • Site Admin

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Evidence Verifications

On the Main Dashboard, click on the Evidence Verifications shortcut under the Assessment & Verification tile. The number of rejected verifications will be identified by a blue box notification next to the Evidence Verifications shortcut.



Step 3: Pending Competencies to be Verified

The Pending Competencies to be Verified screen will display, and all cardholders pending verification will surface. To see any rejected verifications, select Rejected from the drop down menu and click Search.


A list similar to below will surface.  Scrolling to the right of the screen will show a short description in the Rejection Reason column. (note: this detail is only available for verifications rejected after 9 April 2021).



Step 4: View Verification Notes 

To view more details about the rejection, highlight the record and click on View Verification Notes button. A Verification Notes pop-up will appear, detailing the date of rejection, the short rejection reason and rejection reason notes.  If the verifier had any additional notes, this is located in the Verification Notes box. This may include additional notes on the rejection and/or instructions on how to rectify the issue.  



To close the Verification Notes window, click on the X on the window.


Step 5:  View cardholder profile

Once the reason for rejection has been determined, select the cardholder by ticking the Select check box next to the required record, and then click on View Person to be taken to the cardholders profile.



The cardholders profile will now display. 



Select the competency type (National, Employer, Network-Based, Project-Based, Site-Based or Zone-based) from the left hand side menu. This will bring up the cardholders valid competencies. Select Show All to view the cardholders pending or rejected verifications, which will display in red.




Step 8: Re-award competency

Once the reason for the rejection has been addressed, re-award the competency, ensuring the rejection reason has been addressed.


Fill in the fields with the competency name by starting to type in the competency field. This will provide a drop down list. Select the most appropriate competency (which may be the same as the rejected competency). Enter the Award Date then select Add.



Step 9: Upload evidence

Upload the required competency evidence by clicking on Select files and following the prompts. Then choose Standard or Fast Track processing, noting that fast track costs $55+GST for an 8 business hour turn around.  Click on the Add button once complete.



If Standard is selected, the pending verification will display next to the competency name in the cardholders profile. Generally standard competencies are processed within 48 business hours.



Step 10: Fast Track

If Fast Track was selected, the Shopping Basket will display for payment of the fast track fee.

Note: if multiple competencies are required to be fast tracked for the cardholder, continue to add competencies (up to 20) before finalising payment.


Proceed to the Checkout for payment. 



Once paid, a confirmation of the transaction will be displayed.


Step 11: Monitor verifications

Competencies can be monitored for verification by returning to the Main Dashboard and clicking on the Evidence Verifications shortcut as described in Step 2.




Rejection Reasons & Remediation


Rejection Reason

Rejection Note & Remediation

Incorrect personal details

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect date of birth

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect evidence

This competency was unable to be verified as the evidence provided does not meet the business rule. Please either contact the issuer and submit new evidence or contact the RIW Service Desk for further information. 

Insufficient evidence

This competency was unable to be verified as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information. 

Competency no longer awardable

This competency has been made non-awardable by the owner. Please refer to the job role screen on the worker’s RIW profile and add the correct version of the competency. Alternatively, please contact the owner of the job role for further information. 

Unit code missing

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Statement of Attainments must show completion of the unit listed in the competency title in order for this competency to be verified. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Incorrect competency selected

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence expired

This competency was unable to be verified  as the evidence has expired. Please contact the issuer and resubmit with required evidence. 

Evidence altered

This competency was unable to be verified  as the evidence provided has been altered. Please contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence illegible

This competency was unable to be verified as the evidence provided is illegible. Please resubmit with a clearer copy of the evidence required to meet the Business Rule. 

Refer to issuer

The RIW Service Desk is unable to verify this competency. Please refer back to the organisation that issued the certificate. 

No primary employer

This competency was unable to be verified as the cardholder does not have a current primary employer. Please resubmit after the cardholder gains primary employment in the RIW System.

ID Check is pending

This competency was unable to be verified  as the cardholder does not have a current ID check. Please resubmit after the ID check has been completed.

Incorrect network for competency

This competency was unable to be verified  as the incorrect Network has been selected. This competency is defined to a specific Network and should be awarded to that Network before resubmitting. 

Other - See notes

Free text for verifier to add notes.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030110



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What does Always Award New mean?

This article details how the Always Award New flag behaves when creating or editing a competency in the RIW System.



Always Award New - Selected 

When a competency is defined as ‘Always Award New’ (AAN), each new award of the competency is treated as a separate unique award. It is displayed and stored as a separate item for each award. 

 

Prior awards which are valid (and not yet expired) are considered when determining job role validity, even where a more recent award of the same competency is recorded but is not yet valid (e.g. awaiting evidence, verification etc.).

 

Always Award New – Not Selected 

When a competency is not defined as AAN (let’s refer to this as a Recert), re-awarding a not-yet expired competency already held by the worker will update the original award by simply extending the expiry to the new expiry date based on the date of the latest award and the competency’s expiry logic/definition. This is also how the update is handled in the database; the expiry date of the original award is overwritten with the new one.

 

If the previously awarded competency has already expired when the new instance is recorded (i.e. there is a gap between expiry date of the former and award date of the latter) then the system will treat this as a separate award and will not extend the expiry of the original (since the expectation is that the competency must have been held continuously for this to be a valid Recert). In this scenario a new, separate, award will be recorded (i.e. similar to how an AAN award would be processed). However, since this competency has already expired, the prior award would not be considered when determining job role validity.

 

Where the competency extends the original expiry date due to the continuous holding of the competency (i.e. it is awarded prior to the expiry of the existing award), awarding the ‘extension’ or recertification currently invalidates the competency as a whole (including the prior award) where this recent award/extension requires additional actions to occur (verification, evidence, assessment etc.) before being considered valid.

 

What happens if I change the AAN Flag?

Changing a competency definition from Always Award New (AAN) to not AAN will not modify all previous awards to group these into one line. It will, when the next award of the competence occurs, extend the most recent previous award with the new expiry date (assuming the previous award had not yet expired - as per standard non AAN logic described above).

 

In the example below, the cardholder was awarded an AAN competency 4 times (first screenshot) and then the definition was changed to not AAN and awarded the competence again (with an award date of 01/04/20 and a new expiry date of 31/05/20). You can see in the second screenshot below the impact; only the last award has now been extended (because it was still in date when the latest award was created).

 

 

 

 

Similarly, changing a competency definition from Not AAN to AAN will not modify all previous awards to display as unique awards of the competence. It will only affect future awards with these now being recorded as separate awards. In the screenshot below the competency was originally non-ANN when first awarded (30/03/20 – the ‘First Award’ date) and was then extended (on 01/04/20 – the ‘Award Date’) to be valid until 31/05/20. Having then changed the definition to be AAN, and then awarding the competence again on 07/04/20 (so before the previous expiry date of 31/05/20) you can see that this has now been recorded as a separate line item.

 

 

Can users still report on the prior award when AAN isn’t selected?

 It is not possible for a user to report on the prior award’s expiry when a not Always Award New (AAN) competency is defined. This is because it is being stored as one award in the database and the original expiry date is not retained.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000100598



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How can a company view a cardholders' competencies?


This article details how an RIW System User can view competencies on a cardholders profile.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Assessor
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Project Admin
  • Site Admin
  • Training Provider
  • Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People

On the main dashboard, click on the Search for People  shortcut.

 

 

Step 3: Search Criteria

Complete search criteria to find the cardholder and click on the Search button.

 

 

Step 4: Select cardholder

From the returned results, highlight the cardholder row and click on the Edit button.

 


Step 5: View competencies

Select either the National, Employer, Network, Project, Site or Zone Competencies tab from the left hand side of the cardholders profile.  A list of competencies will display.



Step 6: Change view

The display of competencies will default to Valid Only.  This can be changed to Show All by selecting the radio button.



Step 7: Change categories

The view can be limited to specific categories by selecting from the Categories drop down menu.





RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000149951


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How can a company add competencies to multiple people?


This feature is designed to enable competencies to be awarded to more than one cardholder simultaneously. Competencies can be awarded to cardholder’s where the logged in company is either the primary, secondary or associated company.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Project Admin
  • Site Admin


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Add Competencies to Multiple People shortcut

From the main dashboard, click on the Add Competencies to Multiple People shortcut. This shortcut is also available under the Competencies tab.



Step 3: Search for cardholders

Complete the search criteria fields to find the cardholders.  Then click Search.




Using more search criteria will narrow down the search and return fewer, more relevant results.


Step 4: Choose cardholders

From the search results, highlight a cardholder and click the Add button.  The cardholder's details will then appear in the Selected People box.



Repeat steps 3 and 4 until all the cardholders that are to be awarded the competency appear in the Selected People box.


Step 5: Competency type

Select the competency type tab for the competency to be awarded, either National, Employer (for Premium Functionality Employers only), Network, Project, Site or Zoned Based.


Step 6: Select competency and award date

Select the competency and award date by setting the below fields:

  • Category will present a drop down list of the categories of competencies that have been configured (note it is not mandatory to drop down this list)
  • Competency will provide a list of competencies to choose from by typing in the field. You can use keywords, or if known, the competency code (e.g the competency code for Induction Construction in Victoria is 24102).
  • Award Date is the date the competency will be awarded to the cardholders.


When the competency information has been completed, click on the Add button.



Step 7: Evidence and verification

If the competency requires documentary evidence and verification, a box will appear to load the documents.  This is done for each cardholder.  Select a verification method  (Verification Standard or Fast Track) by clicking on the radio buttons.


Once a document has been loaded against a cardholder's competence, the Select Files button changes to View Files.


When all evidence files have been loaded and the verification method selected, click the Finish button.




Please note that if Fast Track is selected, this will create a Shopping Basket item for payment as this is a non standard service (processing within 8 business hours).  


Step 8: Results

A Results dialogue box appears.  This box will include a link to the Shopping Basket if any Fast Track verifications have been included in the process.


Access to the Shopping Basket is dependent on the users credentials.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000150787


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How can a company view competencies pending verification?


Competencies can be set up in the system as requiring evidence and or verification. If a competency has been defined as requiring evidence and verification, all uploaded evidence will be submitted to the RIW Service Desk for verification. 


The RIW Service Desk review the submitted evidence against the Business Rules which have been developed by industry. The Business Rules provide consistency and an agreed minimum acceptance criteria for the verification of competency across RIW Program participants.


Where a competency has been submitted for verification, the progress of the competencies that are awaiting evidence verification can be monitored and maintained via the Competencies Pending Verification shortcut.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


Please note that users with Employer Admin - Read Only credentials cannot edit or change information detailed in this article.  These users have read only access.


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Competencies tab

Click on the Competencies tab from the tabs along the top of the page.




Step 3: Competencies Pending Verification shortcut

Click on the Competencies Pending Verification shortcut



Step 4: Listing of Pending Competencies to be Verified

A list of all the Standard verification competencies will appear.



Please note only pending verification and rejected competencies will be displayed.

This list can be filtered and restricted by the following:


Standard of Fast Track

By clicking on either of these buttons, only the Standard or Fast Track verification pending competencies will appear




Search Criteria

To search for a specific pending competency(ies), use the search criteria to narrow the search



Primary Employed Only

Tick the Primary Employed Only box to restrict the search to pending verification competencies awarded to primarily employed cardholders only.



Step 5: Rejected verification

A list of all competencies that have been rejected at verification can be created by setting the Status Criteria to Rejected




Step 6: Management for rejected verifications

Highlight the competency to be actioned and the following management can be performed



View Person 

Check the profile of the cardholder.



View Verification Notes

Check the reason for the rejection and take corrective action if required.



Edit Dates

Editing the Award Date or the Expiry Date may be the corrective action



Resubmit

Resubmission can be performed by clicking on the Resubmit button.



Competencies should only be resubmitted for verification after corrective action has been performed to rectify the rejection.


Resubmit can be done as a Standard or a Fast Track verification by clicking the appropriate radio button. If fast track is chosen, a fee will be payable.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000150917



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How does a company monitor forthcoming and expired competencies?


This article details how a company can monitor forthcoming and expired competencies in the RIW System



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  •  Helpdesk


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Expiries tab

Click on the Expiries tab which is situated long the top of the screen



Step 3: Expiries Listing

On the Expiries page, click on the Competencies menu on the left hand side. This screen will automatically populate with all the competencies that are expired (with Expiry Dates in red) and forthcoming expiries (with Expiry Dates in amber).



Step 4: Search and Filtering List

A more refined search can  be applied to this list by adding search criteria to the fields and clicking on the Search button.   This list can also be filtered by clicking on the Show Forthcoming and Show Expired radio buttons.



Step 5: Access cardholder record

A cardholder's record can be accessed by highlighting a record in the list and clicking the Edit button.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/5100015169



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How does a company suspend or restore a project, site or zone based competency?


Occasionally, it may be necessary to suspend a cardholder’s project-based competency.  If the competency is a requirement of a job role, in the event the competency is suspended, the job role will become invalid. 

 

In addition, if that competency is assigned as a requirement (for entry to a Network, project or site), suspending the competency would prohibit the cardholder from accessing the network, project or site having this requirement.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Project Admin
  • Site Admin


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 



Step 2: Search My People shortcut

Click on the Search My People shortcut from the main dashboard.



Step 3: Search for the cardholder

Use the Search criteria to find the cardholder's profile.  from the returned list, highlight the cardholder's row and click the Edit button.  The cardholder's profile will appear.




Step 4: Choose relevant Competencies tab

Click on either Project-Based Competencies, Site-Based Competencies or Zone-Based Competencies tab to generate a list of competencies.



Step 5: Competency listing

When the competency to be suspended has been located, click on the Suspend/Restore a Competency button.




Step 6: Suspend/Restore a Competency

To suspend a competency, click on the Suspend link against the the competency to be suspended.





Step 7: Suspension Reason

Provide a Suspension Reason from the drop down and click the Save button.


Step 8: Restoring a Competency

As per Step 6, click on the Restore link next to the competency to be restored.  Once the link has been clicked, the competency has been restored.





RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000153932




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Competency Rejection Reasons and Remediation



This article provides a quick guide to competency verification rejection reasons and what remediation steps can be taken to resolve the situation.


This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin (Premium Functionality Employer)
  • Employer Admin - No Payment
  • Employer Admin - No Payment (Premium Functionality Employer) 
  • Helpdesk
  • Network Manager
  • Project Admin
  • Site Admin
  • Training Provider User



Rejection Reasons & Remediation


Rejection Reason

Rejection Note & Remediation

Incorrect personal details

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect date of birth

This competency was unable to be verified as the personal details shown on the evidence do not match those recorded against the worker's RIW profile. Please either contact the issuer and submit new evidence or resubmit the evidence along with a statutory declaration.

Incorrect evidence

This competency was unable to be verified as the evidence provided does not meet the business rule. Please either contact the issuer and submit new evidence or contact the RIW Service Desk for further information. 

Insufficient evidence

This competency was unable to be verified as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information. 

Competency no longer awardable

This competency has been made non-awardable by the owner. Please refer to the job role screen on the worker’s RIW profile and add the correct version of the competency. Alternatively, please contact the owner of the job role for further information. 

Unit code missing

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Statement of Attainments must show completion of the unit listed in the competency title in order for this competency to be verified. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Incorrect competency selected

This competency was unable to be verified  as the evidence provided does not fulfil the requirements of the Business Rule. Please either contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence expired

This competency was unable to be verified  as the evidence has expired. Please contact the issuer and resubmit with required evidence. 

Evidence altered

This competency was unable to be verified  as the evidence provided has been altered. Please contact the issuer and resubmit with required evidence or contact the RIW Service Desk for further information.

Evidence illegible

This competency was unable to be verified as the evidence provided is illegible. Please resubmit with a clearer copy of the evidence required to meet the Business Rule. 

Refer to issuer

The RIW Service Desk is unable to verify this competency. Please refer back to the organisation that issued the certificate. 

No primary employer

This competency was unable to be verified as the cardholder does not have a current primary employer. Please resubmit after the cardholder gains primary employment in the RIW System.

ID Check is pending

This competency was unable to be verified  as the cardholder does not have a current ID check. Please resubmit after the ID check has been completed.

Incorrect network for competency

This competency was unable to be verified  as the incorrect Network has been selected. This competency is defined to a specific Network and should be awarded to that Network before resubmitting. 

Other - See notes

Free text for verifier to add notes.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000203174




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