How can a company flag a Rail Industry Worker as new to industry?

The article details how a company can flag a Rail Industry Worker as new to industry, which is a notification that appears on the worker's profile when swiping on to a site on the RIW App or Web Card Reader. This informs the Access Controller or Spot Checker that the worker may be inexperienced and require additional supervision.

This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Helpdesk


Go to and login using your credentials.


Click on Search for My People.

Use the search filters to locate the Rail Industry Worker and click Search. Once located, click on the worker's profile and Edit.


On the Rail Industry Worker's profile, click on Status Options from the left-hand menu.

Click on the Status Options tab on the left hand side menu of the cardholders profile. Tick the New To Industry box and then click Save.  

To remove this status from a cardholder (i.e. once the cardholder has demonstrated experience and is no longer new to rail), remove the tick and click Save.


The cardholder is now marked as new to industry.

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