How can a company mark a cardholder as new to industry?

The article details how a company can mark a cardholder as new to industry, which is a flag/notification which appears on the cardholders profile when swiping on to a site via an Access Controller using the RIW App or Web Card Reader. This informs the Access Controller or Spot Checker that the cardholder may be inexperienced and require additional supervision.

This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin 
  • Employer Admin - No Payment
  • Helpdesk

Step 1: Log into the RIW System

Go to and login using your credentials.

Step 2: Search for cardholder

Click on the People tab or the Search for My People shortcut on the main dashboard.

Step 3:  Select cardholder

Enter a search field or leave blank to bring up the entire workforce by clicking Search. Select the cardholder by highlighting their name and clicking on the Edit button

Step 4: Go to Status Options

Click on the Status Options tab on the left hand side menu of the cardholders profile. Tick the New To Industry box and then click Save.  

To remove this status from a cardholder (i.e. once the cardholder has demonstrated experience and is no longer new to rail), remove the tick and click Save.

The cardholder is now marked as new to industry.

RIW Knowledge Centre Article Link:

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