How does a RIW System user update their email communication preferences for system notifications?

This article details how you can update your email communication preferences for receiving system notifications.

This instruction applies to the following user roles: 

  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only


Go to and log in using your credentials.


Click on My Account > Communication Preferences.


On the Communication Preferences screen, you can toggle on/off the required notifications for Worker Subscriptions, Competency Expiries, Medical Expiries and Job Role Leave Dates and Validity.  Use the slider to turn on an off as per below (note: when in the green position, the notification is switched on).  

Click Save when complete.

For more information refer to What RIW System notifications will an RIW System User receive?


If you only want to receive notifications for a cohort of cardholders designated by a cost code, type the cost code into the cost code field and click the Add button.  

You can add multiple cost codes as required.  If a cost code is no longer required, click Remove.

Remember to click Save when complete.  

Communication preferences have now been saved.

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