How does a cardholder login to an E-Learning course?

This article describes how a cardholder can access an E-Learning course, change their password and start the e-learning course.

This instruction applies to the following RIW System User Roles:

  • Helpdesk
  • myRIW User (i.e. RIW cardholder)

Step 1: Cardholder receives email

When a cardholder is enrolled in an E-learning course through the RIW System, the cardholder will receive an email requesting them to complete a course.

Use the link included in the email to locate the login page of the e-learning course.

Subject:  RIW E-learning platform: Course completion requested


You are required to complete the following e-learning course:

Please click the following link to access your course:

Username: 20XXXXXX64
Temporary password: xxxxx_xxxxxxxx

Thank you,
RIW Administrator

Step 2: Login

Using the link to access the site provided on the email, use the Username and the Temporary Password to trigger a change of password.

Step 3: Change Password

Change the password and click the Save Changes button.

At the confirmation screen, click the Continue button.

Step 4: Start course

Click the link to start the course.  This is usually in the middle of the page.

Step 5: Conclusion

Complete the course and at the end, follow the instructions at the end of the course.

Step 6: Access your certificate

This will be on a separate screen.  

Click on the Get your certificate button to generate an email to your nominated email address.

RIW Knowledge Centre Article Link:

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