Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Using the RIW App during RIW System service interruptions or when offline
If the RIW System is undergoing a scheduled service interruption, or where the Access Controller or Spot Checker does not have internet connectivity, the RIW App, in certain circumstance, may still be used to check RIW cards.
RIW cards have an encrypted, contactless chip stored within the plastic, which can be securely authenticated and read by the RIW App using near-field communication technology (NFC), which essentially is a smart card reader.
If the card checker’s phone has NFC (and almost ALL do), the phone can read data directly from the RIW card chip. This does not need any internet connectivity - so you can check a cardholder RIW card using NFC anywhere. When internet connectivity or the RIW System is restored, data is synced back to the RIW System.
IMPORTANT: Using the RIW App in offline mode or during RIW System service interruptions will NOT work with RIW virtual cards, as they do not have a smart chip.
IMPORTANT: The data held on an RIW card smart chip is updated when the RIW card was last used (i.e. swiped in) by the RIW App. When a card is swiped, it both reads and writes data to the chip.
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