How does a company make a site inactive?

Employers or companies assigned as the Contractor in Charge (CIC) of a project can edit sites and zones . A project must be assigned by a Network Operator for a CIC to create sites and zones. 



⚠️ Important: Do not apply an end date if the site is still active

Only apply an end date to a site if it is no longer in use. You may set a future end date if the site has a known decommissioning timeline, but be aware that:

Once the end date is reached, the site will automatically become inactive.


This means the site will:

- No longer appear in the RIW app for access controllers, spot checkers, or workers using self-swipe
- No longer be available or functional with any RIW-connected hardware, including kiosks and access control systems

To avoid disruptions, ensure active sites do not have expired end dates in the system.


This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin (where designated as a Contractor In Charge of a project)
  • Employer Admin - No Payment (where designated as a Contractor In Charge of a project)
  • Helpdesk
  • Network Manager
  • Project Admin
  • Site Admin


1


Go to https://app.riw.net.au and log in using your credentials.

2


Click on Administration > Site.

3


To mmark the site as inactive, you will need to apply an end date to the site. Select box End Date Active.

4


Apply an end date to the site when the site has or become inactive.




Click Save to complete.





For more information about some of the other requirements you can set on this screen, please refer to:


Article Link:

https://support.riw.net.au/support/solutions/articles/51000486730


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.