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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company request a fast track medical assessment?
Medical assessments are nprocessed within 3 business days. Companies can fast track the process (including up to 20 competencies) in eight (8) business hours for AUD$55.00+GST. If the documentation submitted is incomplete or incorrect, the fast track may take longer to complete.
This article details how to submit a rail health (medical) assessment, drug and/or alcohol assessment or additional medical information result for fast track processing with the RIW Service Desk.
The RIW Service Desk performs this service Monday to Friday, 0700-2000hrs (AEST/AEDT).
Note: You are not required to pay for fast track competencies in the RIW System if the workers medical assessment has already been fast tracked.
You must complete a seperate service request for each individual Rail Industry Worker.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
1 | Go to the Fast Track Medical service request at https://www.riw.net.au/contact-us/request-a-service/ |
2 | Fill in the required details, noting that fields marked with an asterisk (*) must be filled in.
Upload the relevant certificate by clicking on the Browse Files button to find the file on your computer. If you also have competencies for this Rail Industry Worker that you would like fast tracked as part of this request, please tick this box that you have competency verifications also pending. The RIW Service Desk will action any competencies pending verification for the worker (limit is 20 including the medical). |
3 | Once all the fields are completed and the document has been uploaded, add Credit Card details to complete payment.
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4 | Once payment is complete, you will receive a confirmation email with tax invoice. IMPORTANT! Please note that the record of this transaction will NOT be available in the RIW System Payment History function as this Service Request is made outside of the RIW System. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000030058
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