How does a company request a medical assessment be fast tracked in the RIW System?


This instruction details how to submit a medical certificate for fast track, which means it will be processed within 8 business hours.  The cost of this service is $55+GST, and can include both the medical and up to 20 fast tracked competencies for the same cardholder.


Note: Do not submit of pay for fast track competencies in the RIW System if a medical that requires fast track is also required.



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


Step 1: Go to Service Requests

Go to the Fast track Medicals Service Request page at https://www.riw.net.au/contact-us/request-a-service?fasttrackmedical


Step 2: Complete Service Request

Fill in the required details, noting that fields marked with an * must be filled in.



Please note this must only be used for one cardholder at a time. Each cardholder will require a new form to be completed.

If you also have competencies for this cardholder that you would like to have fast tracked as part of this request, please tick the box that you have competency verifications pending. The RIW Service Desk will action any competencies pending verification for this cardholder (limit is 20 including the medical).


To speed up the verifications process, please email the competency names that require fast track to medicals@riw.net.au


NOTE: Do not submit or pay for the competencies in the RIW System if you also have a medical that requires fast track.  Use the Service Request form only.


Step 3: Upload medical assessment

Upload the Medical Assessment Certificate(s) by clicking on the Browse button to find the file(s) on your computer and click OK to upload.



You can select multiple documents for this cardholder if required. Any documents not relevant to the individual cardholder will be ignored.


Step 4: Buy now

Once all the fields are completed and the document has been uploaded, click on the Buy Now button to proceed to the PayPal platform for payment.


Step 5: Finalise payment

On arrival at the PayPal platform, you can proceed to log in if you already have an account, or you can continue to process the payment as a PayPal guest by directly paying with a credit card.



If you elected to log in with your own PayPal profile, the following screen should already be populated with your details.  If not, then you will have to populate all the required fields with your payment details.


Click on Pay now



Step 7: Other notes

Once payment is complete, you will receive a PayPal confirmation email and be copied in to an automated email sent to the RIW Service Desk with your Service Request details. 


IMPORTANT! Please note that record of this transaction will NOT be available in the RIW System Payment History function as this Service Request is made outside of the RIW System. 


Please maintain the email receipt as record of your purchase.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030058



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