An Employer Administrator for a company may need to order an ID check for a cardholder when:

• Creating a new RIW cardholder. In this case, please refer to the article How does a company add a new cardholder to the RIW System? for the full on boarding process.
• Updating a cardholders core details, which includes either their first name, surname, date of birth or identification photograph.
• The initial ID check was rejected.  Please refer to the article How does a company manage a rejected ID check? for more information.
• The RIW cardholder reaches their 10-year card anniversary.

NOTE: If you need to request an overseas ID check for a cardholder who can not provide Australian identification documents, please have a read of our RIW Knowledge Centre article How does a company submit a request for an overseas/international ID check?

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This instruction applies to the following RIW System User Roles: 

• Advanced Project Admin
• Employer Admin
• Employer Admin - No Payment

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Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.

Step 2: Search for My People

Click on the People tab or the Search for My People shortcut on the main dashboard.

Step 3: Search for cardholder

Enter a search field or leave blank to bring up the entire workforce by clicking Search. Find the cardholder by highlighting their name and clicking on the Edit button. 

Step 4: ID Check Menu

Navigate to the ID check menu on the left hand side of the cardholders profile.

Step 5: Request ID Check

Click on Request ID check to commence the ID check.

Step 6: Resolve any missing information

The ID check will not progress if there is missing key information on the cardholders profile. The missing items are indicated by a red cross. Resolve any missing requirements before selecting Request ID check again.

Step 7: Pay for ID Check

After the ID check has been requested, the RIW system will prompt for payment.  Complete the payment by clicking on Checkout and following the prompts.

Step 8: Cardholder receives ID Check request

The cardholder will receive an email to commence their online ID check, and must complete it within 10 days of the request. If the cardholder does not complete it within 10 days, then a new ID check will need to be requested and paid for.

If the cardholder does not receive the email, the Employer Administrator can resend the ID check link at any time from the cardholders profile, from the ID check menu screen.

Note: Resending an ID check allows the workers a further 10 days to complete the ID check before the link expires. 

The cardholder will need to provide an acceptable identification document as part of their application. Please refer them to the article What identification documents does a cardholder require to complete an ID check? for more information.

Step 9: Monitor ID Check status

Once the ID check is complete, the cardholders profile will be updated to show the ID check was successful.  Both the Employer Administrator and the cardholder will receive status update emails through this process.

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030093

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