If a cardholders name has changed, the Employer Administrator will need to contact the RIW Service Desk, as amendments to cardholders core details can only be made by the RIW Service Desk.  

The Employer Administrator will need to provide a copy of the cardholders Australian Drivers License or Passport, which shows their preferred name.

When the RIW Service Desk changes the cardholders name in the RIW System, the cardholders current RIW card will be cancelled immediately, and a new ID check will need to be completed. Please see How does a company order an ID check for a cardholder? 

A new ID check will incur a cost of $15+GST. The primary employer will need to request this ID check, to allow the worker to complete it.

If the cardholder does not have Australian Government photo identification, showing their preferred name, they will not be able to complete the ID Check.

After the new ID check is successful, the Employer will be able to order a new card displaying the cardholders updated 

name. Please see How does a company order or reorder a physical or virtual RIW card? 

Please note that a new card issuance fee of $85.00+gst will be payable.

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RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034211

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