The RIW System is the main system used by Employer Administrators to manage a workforce. The RIW System is used to send employment requests, manage cardholder profiles including uploading competencies and job roles and ordering RIW cards. You can access the RIW System at https://app.riw.net.au/

myRIW is the main system used by Rail Industry Workers (cardholders) to view their profile and information held within the RIW System. Cardholders can view their employers, associations, job roles, competencies and medical results. myRIW also allows a cardholder to accept or reject employment requests that have been received from companies.  You can access myRIW at https://app.riw.net.au/MySkillGuard/Account/LogOn

Step 1

Register the company with the RIW Program using the sole trader ABN at https://app.riw.net.au/SkillSafe/CompanyRegistration. Refer to the our article How do I register a company in the RIW System? for detailed instructions. 

Step 2

Once the company has been approved and a username has been issued, log into the RIW System at https://app.riw.net.au/ to:

1. Send an employment request to the cardholder if they have an existing RIW profile, or  
2. Create a RIW profile if you are new to the RIW Program

For both options, please follow instructions in our article How does a company add a new cardholder to the RIW System? Alternatively, watch the video on adding a cardholder to the RIW System.  

Step 3

Once the employment request has been sent from the RIW System, create a myRIW profile and accept the employment request.  Refer to the article How does a cardholder create a myRIW profile? about how to register in myRIW. Once logged in, accept the employment request that has been sent from the sole trader company. Refer to the article How does a cardholder accept an employment or association request? for further instructions.  

Step 4

After the employment request has been accepted, log back in to the RIW System to manage the cardholder profile. Please refer to the following materials to assist with navigating the system:

• Ordering a card - How does a company order a physical or virtual RIW card?
• Adding job roles - How does a company add a new job role to a cardholders profile? and video on Assigning Job Roles. 
• Uploading competencies - How does a company add a new competency to a cardholders profile? and video on assigning competencies. 
• Uploading medical assessment – can be done at https://www.riw.net.au/contact-us/request-a-service/ by selecting category and sub-category mentioned in the below screenshot: 

Sole traders or small businesses can also use the following services to manage their  RIW profile: RIW Application + JobReady–Small Business/Individuals to initially set up your  RIW profile; and  RIW Small Business Administration Services to assist with the administration  and management of your RIW profile RIW Card Application + Job Ready Small Business / Individual If you are a Sole-Trader, small business or individual and would like assistance in getting ready to start on a Rail construction site. We can provide guidance on being job ready. We can upload your competencies, tickets and rail medical and assign any eLearning and job roles you might need. You can apply for a Rail Industry Worker card + Job Ready Sole-Traders here. To apply for this, please go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:To apply for this, please go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot: The cost of this application is AUD $420.00 (+GST), which includes: Your first year’s annual cardholder subscription.  Mandatory ID check. Physical RIW card posted to your nominated address. Virtual RIW card issued to your smart device. Access to myRIW, your online RIW portal. Assignment fast-tracked upload and verification of National, Network, Project, Site and where applicable employer competencies.  Rail health (medical) assessment and drug & alcohol assessment added to your RIW profile. Assignment of National, Network, and where applicable employer job roles. Assign you the required eLearning  Provide guidance on any missing training/competencies that are required Provide guidance on what level of rail medical you require Provide guidance and ensure you are compliant with the relevant network(s) and projects(s) you are required to access Please refer to the terms and conditions below before applying.

RIW Small Business Administration Service We can provide ongoing administrative support for sole traders, individuals and small businesses, offering RIW annual administration support for a nominal fee. With the RIW Sole-Traders Administration service, we will manage the administration of your RIW card, ensuring compliance on-site for you or your workers. This support ensures cardholders remain compliant and fit for duty, empowering small businesses to meet industry standards and seize job opportunities in the rail. Before you apply for this service you must already have an RIW card. You can apply for an RIW Small Business Administration Service here.  To apply for this, please go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot: The cost of this application is AUD $270.00 (+GST) for the first person, AUD $120 +(GST) for the extra people, which includes: Management of physical and virtual RIW card issuing  Assignment fast-tracked upload and verification of National, Network, Project, Site and where applicable employer competencies.  Rail health (medical) assessment and drug & alcohol assessment added to the RIW cardholder profiles. Management of employment and association requests  On-boarding and off-boarding of new RIW cardholders Assignment of e-Learning. Provide relevant links to mandatory Network and Project Induction information and ensuring workers are compliant Providing guidance on accepted Registered Training Organisations (RTO) for relevant network  Providing guidance on accepted Authorised health professionals (AHP) for relevant networks Tailored company reporting for example. Competency expiry reports Job roles validity reports Cards new, 5-year card reissue reports Medical reports Workers Subscription reports Management of overall workforce compliance  Management of administration activities Please refer to the terms and conditions below before applying.

Terms and conditions of applying direct for a Rail Industry Worker card.

Having an RIW card does not automatically allow you to perform work as a rail safety worker.  To use your RIW card you must have an employer manage your RIW profile in the RIW System. This is either a registered RIW company or yourself as a sole trader. Employers can send you an employment request, which you can approve in myRIW, and they are responsible for adding the necessary competencies, job roles or rail health (medical) assessment to your RIW profile for the work you intend to do. These requirements are set by the rail Network Operator or Principal Contractor where you work.

If you are about to undertake training or a rail health (medical) assessment, you can provide your RIW card to the participating Registered Training Organisation or Authorised Health Professional, who can directly upload competency certificates or rail health (medical) assessments to your RIW profile. 

Metro Trains Australia Pty Ltd (MTA), as the operator of the RIW Program, will be listed as your initial employer in the RIW System. This listing does not create any legal relationship or other rights and obligations of employer and employee between MTA and you. Once your RIW profile and RIW card has been produced, this relationship will be immediately ended, allowing you to approve another employer in the RIW System to manage your RIW profile going forward.

When you directly apply for an RIW card, you agree to:

1. Provide accurate and complete information to support your direct application for an RIW card; and
2. The Permission Access Agreement as a condition of your participation in the RIW Program.

The information you provide in your RIW application will be managed in accordance with the Privacy Policy for the RIW Program. The identification documents you provide during your application are only used for the purpose of completing the identification check, and are not stored or retained by MTA. Identification documents are deleted after successfully verifying your identity.

Terms and conditions for JobReady 

These terms and conditions apply to the following services (collectively referred to as the JobReady Services):

• RIW Application
• RIW Application + JobReady
• RIW Application + JobReady-Small Business/Individuals 
• RIW Small Business Administration Service
• RIW Update Existing Worker 

Having an RIW card does not automatically allow you to perform work as a rail safety worker.  To use your RIW card you must either: 

1. Use RIW Updated Existing Worker to manage your RIW profile in the RIW System, including to renew your subscription and to add the necessary competencies, job roles or rail health (medical) assessment to your RIW profile for the work you intend to do; or
2. Have an employer manage your RIW profile in the RIW System. This is either a registered RIW company or yourself as a sole trader. Employers can send you an employment request, which you can approve in myRIW, and they are responsible for adding the necessary competencies, job roles or rail health (medical) assessment to your RIW profile for the work you intend to do.

Metro Trains Australia Pty Ltd (MTA), as the operator of the RIW Program, will be listed as your employer in the RIW System for RIW Application, RIW + JobReady Application and RIW Application + JobReady–Small Business/Individuals. This listing does not create any legal relationship or other rights and obligations of employer and employee between MTA and you. Once your RIW profile and RIW card has been produced, this relationship will be immediately ended, allowing you to use RIW Updated Existing Worker or approve another employer in the RIW System to manage your RIW profile going forward.

When you, use JobReady Services you agree to:

1. Provide accurate and complete information to support your application and/or RIW compliance; and
2. The Permission Access Agreement as a condition of your participation in the RIW Program.

The information you provide for JobReady Services will be managed in accordance with the Privacy Policy for the RIW Program. The identification documents you provide during your application are only used for the purpose of completing the identification check and are not stored or retained by MTA. Identification documents are deleted after successfully verifying your identity.

Renewing Subscriptions will be renewed 12 months from the expiry date. For more information click on the link.

How is the annual cardholder subscription fee calculated if it has expired? : Rail Industry Worker Knowledge Centre (riw.net.au) 

IMPORTANT! 

• Cancellation of a Rail Industry Worker card application will incur a $75.00+GST administrative fee, which will be deducted from the refund amount. No Refund will be provided once we have sent your virtual Rail Industry Card.
• No refund once you have submitted a Rail Industry Worker Update Existing Worker.
• No refund once you have submitted a Small Business Administration Service.