Active Employer Administrators can create, manage and deactivate user accounts for other administrators within their organisation.

User accounts are never fully deleted from the RIW System. For auditing purposes, these accounts will become inactive and locked out.

This article details how to remove an Employer Administrator login from the RIW System.

Employer Administrator logins can only be deleted by current users from the same organisation. If there are no users with an active login, please contact the RIW Service Desk to have the user deleted and a new user created.

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This instruction applies to the following user roles:

• Advanced Project Admin
• Client Manager
• Employer Admin
• Helpdesk
• Network Manager
• Project Admin
• Site Admin
• Training Provider User

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1	Go to https://app.riw.net.au and login using your credentials.
2	Click on My Account > Manage Colleague Logins.
3	On the Manage Colleague Logins screen, locate the user you wish to delete from the system. Click the record and Delete. Confirm the deactivation of the user on the pop-up by clicking OK. The Employer Administrator's credentials have now been deactivated.

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Article link:

https://support.riw.net.au/support/solutions/articles/51000029838

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