Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
How is a competency added to a cardholders profile?
Competencies can be added to a Rail Industry Worker profile in a number of different ways.
DIRECT UPLOAD BY COMPANY
A certificate uploaded by a primary employer, secondary employer or associated company. Generally these competencies need to be verified by the RIW Service Desk or an Employer Verifier (for employer-based competencies) after being checked against the relevant business rule.
RIW Service Desk standard verification occurs within 2 business days, however companies can pay for fast track processing, which guarantees verification within 8 business hours for AUD$55.00+GST.
Companies can follow instructions in How does a company add a competency to a Rail Industry Worker profile?
REGISTERED TRAINING ORGANISATION
A certificate is uploaded directly by a Registered Training Organisation (RTO). As the RTO is the source of truth, competencies do not need to be verified by the RIW Service Desk.
RTO's can follow instructions in How does a Training Provider assign a competency to a cardholder?
A certificate is uploaded after completion of a RIW E-Learning course. As the E-Learning course is the source of truth, competencies do not need to be verified by the RIW Service Desk.
Companies can issue E-Learning courses by following instructions in How does a company send an E-Learning request to cardholder?
Some site-based competencies can be issued by an Access Controller through the delivery of toolbox talks or briefings through the RIW App or Web Card Reader. These competencies generally do not need verification and will appear on the Rail Industry Worker's profile.
These competencies need to be set as awardable by an Access Controller and then scheduled for delivery.
Access Controllers can refer to How does an Access Controller award a competency on the RIW App? and How does an Access Controller award a competency in the Web Card Reader?
Kiosks can issued site-based competencies, such as site inductions or site briefings direct to a Rail Industry Worker's profile.
Companies can refer to How does a company add a kiosk site induction? and How do you add and edit kiosk site safety briefings?
Rail Industry Workers can refer to How does a cardholder sign in and sign out of an RIW Kiosk?
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