Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How long will it take to receive my RIW card?
Rail Industry Worker (RIW) cards can only be ordered by an RIW Employer Administrator. This can take approximately 7 days to be manufactured and dispatched from Melbourne, Victoria via Australia Post. Please allow up to 14 days for delivery, depending on your location.
If the card has not been delivered in the appropriate time-frame, please contact your RIW Employer Administrator to follow up.
If an RIW card is required immediately, Employer Administrators can issue a virtual RIW card free of charge to cardholders, which can be stored on the cardholder's smartphone.
To request a virtual RIW card, please ask your company RIW Employer Administrator to send you the request and installation instructions via email or SMS. Refer to the RIW Knowledge Centre article on How does a cardholder install the Vircarda App to manage their virtual RIW card? to further assist in this matter.
RIW Knowledge Centre Article Link:
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