Rail Industry Worker (RIW) cards, once ordered by an RIW Employer Administrator, can take approximately 7 days to be manufactured and dispatched from Melbourne, Victoria via Australia Post. Please allow up to 14 days for delivery, depending on your location.
If an RIW card is required immediately, RIW Employer Administrators can issue a virtual RIW card free of charge to cardholders, which can be stored on the cardholders smartphone. To request a virtual RIW card, please ask your company RIW Employer Administrator to send you the request and installation instructions via email or SMS. You can refer to our article on How does a cardholder install the Vircarda App to manage their virtual RIW card?