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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Where will a Rail Industry Worker card be sent?
The address for delivery of a cardholder's RIW card is nominated by Primary Employer when the card is requested.
The card can be sent to either the company's delivery or postal address (as per the company's registration details in the RIW database), or to the cardholder's home or delivery address.
If an RIW card is sent to the wrong address, the card will generally be marked as Return To Sender and will be received by RIW Program Support.
The RIW Service Desk will be in contact with the cardholder when it is received to confirm the correct delivery address.
Primary Employers can check which address the cards was sent to by running the Card Application Progress Report as detailed in our RIW Knowledge Centre article What is the Card Application Progress Report?. Alternatively, the Primary Employer can find this information on the cardholders RIW profile under the Cards menu.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029924
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