I have lost my card. What should I do?

If a cardholder has lost, damaged, or misplaced their card, they should immediately report it to their Primary Employer.

The cardholder's Primary Employer can request a new card through the Rail Industry Worker System at a replacement cost of $85 + GST.

The previous RIW card will be deactivated as part of the replacement process. If the old card is found after a request for a replacement has been submitted, please discard it as it will be deactivated upon cancellation.

RIW Knowledge Centre Article Link:


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