Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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I have lost my card. What should I do?
If a cardholder has lost, damaged, or misplaced their card, they should immediately report it to their Primary Employer.
The cardholder's Primary Employer can request a new card through the Rail Industry Worker System at a replacement cost of $85 + GST.
The previous RIW card will be deactivated as part of the replacement process. If the old card is found after a request for a replacement has been submitted, please discard it as it will be deactivated upon cancellation.
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