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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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What is a block resulting from a medically recorded drug or alcohol failure?
In the RIW System, where a health assessment is completed and the health assessment requires a drug and alcohol test, if the drug test comes back as confirmed positive, the Authorised Health Professional (AHP) records the results and the RIW System automatically places a National block on the cardholder.
Whilst this is recorded on each Network Operator Australia wide, if any of the Network Operators have a rehabilitation mechanism or policy to support lifting the block on their Network, the Network Operator can lift the block for their Network only; meaning the block remains for all other Network Operators.
At any future point, the AHP can record a negative D&A result (pass), however, this does not automatically lift any previously applied Network Blocks, leaving this control to the relevant Network Operator.
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