How does a company send an association request to a cardholder?

This article details how a company can send an association request to a cardholder.

Associated companies have advance visibility of a cardholder before they arrive on site. This is typically used to ensure a cardholder is compliant with the employer’s work requirements ahead of time. An associated company has view only rights to the cardholders profile, but can add competencies and job roles to their profile.

Note:  If a cardholder swipes into a site that the company/Contractor in Charge manages, and the cardholder has a pending association request from the company/Contractor in Charge, then automatic approval of the association request will granted.  


This instruction applies to the following user roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


Go to and login using your credentials.


Click on People > Search for New Associates.


Find the cardholder you wish to associate with by filling in their Surname, RIW Number and Date of Birth and click Search

Highlight the cardholder's name and click on Associate.


Add a Start Date for the association request and click Save.

A confirmation message will appear advising the request has been sent. Click OK.


The association request will be emailed to the cardholder for approval, and must be accepted in the cardholders myRIW account before visibility of their profile is granted to you. You will receive notification once this association has been approved.

Refer the cardholder to the following articles if they need help in accepting the association request:

The association relationship can be ended by the company or the cardholder at any time.

Article link:

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