How does a company send an association request to a cardholder?



An association occurs when a cardholder swipes onto a site or when a company requests to be associated with a cardholder, giving the company visibility of a cardholders profile in advance. The associated company has view only rights of the cardholder profile and does not employ the cardholder. 


Note: (applicable from 9 April 2021 only) If a cardholder swipes into a site that the company/Contractor in Charge manages, and the cardholder has a pending association request from the company/Contractor in Charge, then automatic approval of the association request will granted.


This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only (available to this permission from 9 April 2021)


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Search for New Associates

Click on the People tab and then choose the Search for New Associates shortcut.



Step 3: Search for cardholder

Find the cardholder you wish to associate with by filling in their surname, RIW number and date of birth and clicking Search. Highlight the cardholders name and click on the Associate button.



Step 4: Add start date

Add a start date for the association request, and if applicable, a leave date.  Click save when complete.



Step 5: Association request sent

The association request will be sent to the cardholder for approval, and must be accepted in the cardholders myRIW account before visibility of their profile is granted. Refer the cardholder to the following articles:


Step 6: End association

The association can be ended by the company or the cardholder at any time.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030061

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