Can a company receive a refund?


As per the Company Registration - Terms and Conditions, all subscriptions are paid for upfront for a full subscription year. No refunds will be provided for a subscription that is not utilised.


A refund may be requested for system payment errors only by contacting the RIW Service Desk on info@riw.net.au.


Important update regarding Annual Company Subscription Refunds 

Due to the new RIW pricing model adoption on 28 2021, some companies may be eligible for a pro-rata refund of their annual company subscription fee, where the company has a renewal date after the 28 June 2021.  The refund is calculated on the number of subscription days remaining after 28 June 2021.


To apply for an annual company subscription refund, a company will need to complete a Company Subscription Refund Service Request by 30 July 2021, providing their company's bank account details on company letterhead.  Refunds will be processed within 45 days.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030102



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