Can a company receive a refund?

As per the Company Registration - Terms and Conditions, all subscriptions are paid for upfront for a full subscription year. No refunds will be provided for a subscription that is not utilised.

A refund may be requested for system payment errors only by contacting the RIW Service Desk on

Important update regarding Annual Company Subscription Refunds 

Due to the new RIW pricing model adoption on 28 2021, some companies may be eligible for a pro-rata refund of their annual company subscription fee, where the company has a renewal date after the 28 June 2021. 

In these instances, the refund would be calculated on the number of subscription days remaining after 28 June 2021.

To apply for an annual company subscription refund, a company will need to complete a Company Subscription Refund Service Request by 30 July 2021, providing their company's bank account details on company letterhead. 

Refunds will be processed within 45 days.

RIW Knowledge Centre Article Link:

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