Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Can a company receive a refund?
As per the company registration terms, if a company elects to cancel their annual company subscription at any stage prior to the renewal date, the company will not be entitled to a refund of any prepaid, but unused portion of the annual company subscription.
Also, companies must acknowledge that RIW cards are paid for, upfront for a full subscription year. No refund will be provided for RIW cardholders who have paid for a renewed RIW card but are unable to utilise it.
A refund may be requested for system payment errors by contacting the RIW Service Desk on firstname.lastname@example.org.
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