How can a cardholder get their personal data in future?

Subject to certain exemptions provided for under the Privacy Laws, Rail Industry Workers have the right to access Personal Information MTA holds about them. MTA will also take reasonable steps to keep accurate and up to date Personal Information which we hold about Rail Industry Workers. If a Rail Industry Worker believes that the Personal Information that MTA holds about them is inaccurate, incomplete, out of date or no longer relevant, please notify MTA via the contact details below.

If you would like to seek access to Personal Information that MTA may have about you or update that information, then please contact the RIW Service Desk on 1300 101 682 or in the first instance, or write to Metro Trains Australia’s Privacy Officer via the details below:

Privacy Officer

Metro Trains Australia Pty. Ltd.

GPO Box 1880

Melbourne VIC 3001

For further information, please refer to the Privacy Policy at

RIW Knowledge Centre Article Link:

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