Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a cardholder get their personal data in future?
Subject to certain exemptions provided for under the Privacy Laws, Rail Industry Workers have the right to access Personal Information MTA holds about them. MTA will also take reasonable steps to keep accurate and up to date Personal Information which we hold about Rail Industry Workers. If a Rail Industry Worker believes that the Personal Information that MTA holds about them is inaccurate, incomplete, out of date or no longer relevant, please notify MTA via the contact details below.
If you would like to seek access to Personal Information that MTA may have about you or update that information, then please contact the RIW Service Desk on 1300 101 682 or firstname.lastname@example.org in the first instance, or write to Metro Trains Australia’s Privacy Officer via the details below:
Metro Trains Australia Pty. Ltd.
GPO Box 1880
Melbourne VIC 3001
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