Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a company upload a medical assessment to a cardholders profile?
Some Authorised Heath Professionals (AHP’s) can directly upload a medical assessment to a cardholders profile in the RIW System. A list of the AHP’s that offer direct upload can be found on the RIW website here.
If the AHP is not providing this service, companies can submit an Upload Medical Certificate Service Request on the RIW website. Please ensure all information is included, and that a scan of the medical assessment (Part B - Fit Slip Only) is attached. Please do not include the full medical assessment
Medical assessments are generally processed by the RIW Service Desk within 3 business days via this method.
Companies can also elect to fast track a medical assessment upload within 8 business hours for a fee. For more information, please refer to the RIW Knowledge Centre article How does a company request a medical assessment be fast tracked in the RIW System?
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