Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a company upload a medical assessment to a cardholders profile?
Some Authorised Heath Professionals (AHP’s) can directly upload the medical assessment to the RIW cardholders profile in the RIW system. A list of the AHP’s that offer direct upload can be found on the RIW website here.
If the AHP is not providing this service, companies can submit an Upload Medical Certificate Service Request on the RIW website. Please ensure all information is included, and that a scan of the medical assessment is attached.
Medical assessments are generally processed by the RIW Service Desk within 3 business days via this method.
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