How does a project or site administrator manage visitors?

Step 1

Login at https://app.riw.net.au using Project or Site Administrator Credentials.


Step 2

Click on the Visitors tab on the main dashboard.


Step 3

Click the Visitors Today button on the Visitor dashboard. 


Step 4

A summary view of all visitors passes generated today for the sites linked to the assigned project or site will be displayed. 

By default, the All Visitors Today option is selected.



Step 5

Use the search filters to refine the list displayed.


Step 6

From here, if a visitor pass wasn’t printed earlier or needs reprinting, highlight the relevant visitor and select Reprint to print to the default printer. The passes are designed so they can be cut to fit into a typical card wallet.



Step 7

Visitor passes can also be viewed or cancelled by highlighting the relevant visitor and clicking the View or Cancel button. If a pass is cancelled, the action must be confirmed.




Step 8

Once a pass has been printed, the visitor can be swiped in and out of site by clicking the appropriate Swipe In or Swipe Out buttons on the Visitors Today summary screen, or by the Access Controller on the RIW app using the QR code on the physical visitor pass.



Note: The QR code available on a RIW System generated visitor pass cannot be read by a Kiosk. When a visitor is to be checked in at an RIW Kiosk, the Visitor must manually enter their details using the Visitor function on the RIW Kiosk.  



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