How does a cardholder install the Vircarda App to manage their virtual RIW card?

The RIW System allows cardholders to hold both physical and virtual Rail Industry Worker cards. 

The virtual card is maintained in a virtual wallet app called Vircarda, which is stored on the worker’s mobile device (either Android or iOS). The virtual card can be scanned/swiped in the same way as the physical card, thus allowing Access Controllers and Spot Checkers to verify job roles, competencies, and any associated work restrictions prior to granting the worker access to a worksite.


When a cardholder uses their virtual RIW card on site, the smart QR code generated through the Vircarda App refreshes every 30 seconds or when scanned. The Vircarda app must be used to generate the QR code each and every time a cardholder swipes on to a worksite, or is requested to provide their RIW card.


Virtual cards are issued by a Primary Employer.

This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)

Step 1: Virtual Card Request Received

When a virtual RIW card is requested for you by your Primary Employer, cardholder's will receive an email from (check the SPAM folder if it is not received) or an SMS (text message) with a link to instructions on how to download the Vircarda App and load the virtual RIW card, including an RIW registration number and PIN.

Step 2: Install Vircarda App

Install the Vircarda App from the App Store or Google Play, or by visiting


Step 3: Enter RIW Registration number and PIN

Once successfully installed, enter the RIW registration number and PIN which was emailed or messaged.


Please contact the Primary Employer RIW Administrator if this information has not been received. 


If a cardholder had previously downloaded a virtual RIW card and registered an account, but have since changed their mobile device, they can use the 'Login' function and follow the instructions to retrieve their RIW card.



Step 4: Confirm virtual RIW card

The virtual RIW card will be displayed. Please check the details are correct and select Continue.


If any of the details are incorrect on the card, select the Report issue with card option. 


Step 5: Account Registration

To complete Account Registration, enter in an email address, password, and mobile phone number (to enable the cardholder to recover their account should they forget the password or email address). 

Click the box confirming to confirm agreement with the Terms and Conditions and select Create Account.


Step 6: View Virtual RIW Card

The virtual RIW card will now be visible on the dashboard of the Vircarda App, and can be used when swiping into site, or if the worker is spot-checked on site.


To enable the card to be read onsite, select the Read Card option to present the smart QR code. The QR code is realizable.


The Spot Checker or Access Controller can then read the virtual card using the standard RIW App.

 iOS Screenshot  (Android Screenshot not available)

To assist with scanning, Android devices will enact 100% screen brightness when the QR code appears. 

iOS devices will enact 100% screen brightness at the opening of the Vircarda app

RIW Knowledge Centre Article Link:

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