How to use the Web Card Reader

The Web Card Reader allows an Access Controller to login and swipe RIW cardholders and visitor passes, select and award competencies (including pending competencies) and perform spot checks using a web based reader/browser. A Spot Checker can also log in to perform spot checks. Team features as seen in the Android and iOS RIW App are not available using the Web Card Reader.


The Web Card Reader can be used from any desktop, laptop or smart device with an internet connection.



This instruction applies to the following RIW System User Roles:

  • Access Controller
  • Spot Checker


Step 1: Web Card Reader link

Go to https://app.riw.net.au/ and click on Web Card Reader link at the bottom of the page, which will direct you to the Web Card Reader page. Alternatively you can reach the Web Card Reader direct at https://cardchecker.riw.net.au/.



Step 2: Accessing the Web Card Reader

You must be an Access Controller or Spot Checker to use the Web Card Reader function (please refer to the article How does a company assign an Access Controller or Spot Checker? for more information). 


To access the menu for swiping, you can either use the existing built-in camera on your desktop/laptop/smart device, or, if you have a QR scanner gun attached, you can select that option.




Step 3: Logging in - Camera


If a web cam has been installed, click Use Camera and on the next screen, allow the site to use your webcam, then select the webcam from the drop-down.



Direct the webcam at the QR code on the Access Controller or Spot Checker’s virtual or physical card to being authentication.

The mirror feature is useful for a front-facing camera, as it allows cards to be more easily positioned, although it might take some manipulation until the perfect distance between the QR code and camera is found. 



Step 4: Logging in - Camera - Cardholder Authentication

When successfully read, the cardholder authentication screen will display. Select the delivery method for the authentication code to be delivered (Email or SMS).


Enter the authentication code upon receival.



The two-factor authentication process is the same on all platforms. In brief, select the method for sending the authentication code to the Access Controller or Spot Checker (email or SMS), click Send, enter the received code and select Authenticate.


Step 5: Logging in - QR Code

If the Use QR Scanner option is selected, the following screen will be displayed:



Aim the QR scanner gun at the QR code on the Access Controller or Spot Checker’s virtual or physical card and press the appropriate button on the gun to read the card. 


Next, complete the cardholder authentication process as per Step 4, on the next screen.


Step 6: Logging in - Mobile Phone


On smaller screen devices, such as a mobile phone, the login screen is resized and the QR Scanner option is not available

To begin logging in on a mobile device, click the Use Camera button to allow the Access Controller or Spot Checker’s QR code to be scanned via the device’s camera. Permission for the RIW web card reader to use the camera will be required on first use.


Note: On some operating systems such as iOS, this permission may have to be granted each time the camera is accessed – see following usage notes


Usage Notes:


When using the Web Card Reader with Safari on iOS, the user will be prompted for permission to use the camera each time the application is used. This can be overcome as follows:

  • iOS 12 and below: Change Safari settings on Settings > Safari > Camera and selecting Allow. Note: This will grant the permission for all websites and not just the Web Card Reader.


  • iOS 13 onwards: With the Web Card Reader site open, tap the AA icon on the left of the address bar, then tap Website Settings and set camera permissions to Allow instead of Ask.


On the next screen, the available camera or cameras will be shown. If both a rear and front camera are available, select the one required from the drop-down.



The mirror feature is useful for a front-facing camera, as it allows cards to be more easily positioned.



Step 7: Selecting a location

Select the Network you are currently working on, then Project and Site. Once all has been selected, click Proceed.



Step 8: Location completion

Once you have selected the Network, Project and Site, you will have access to the menu for Swiping, Spot Checking, Awarding Competencies and viewing and changing your Location.



Step 9: Swipe In

By Clicking on the Swipe In button on the bottom of the screen, you will have the ability to swipe in a cardholders RIW card by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.



Step 10: Cardholder Details

When you have swiped in the card, the cardholders details will appear. If you are happy to confirm the swipe – click Confirm Swipe.



Step 11: Swipe confirmation

Once you have confirmed the swipe, the cardholder record will be displayed on the main screen as part of the Swipe History.



Step 12: Swipe Out

By Clicking on the Swipe Out button, you will have the ability to swipe out a cardholders  by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.



Step 13: Spot checking

If the Web Card Reader User is a Spot Checker only, or if the Access Controller wants to spot check an RIW card, click on the Spot Checks tab to Spot Check RIW cardholder details. Follow the same steps as Swiping in an RIW Cardholder.



Step 14: Competency tab

To award a competency, click on the Competencies tab to begin awarding competencies to cardholder profiles. Only Access Controllers can award competencies.



Step 15: Awarding a competency

Select the Competency Category and Competency unit to be awarded to the cardholder. Click Proceed.



Step 16: Card swipe for competency award

Once you have clicked on Award, you will have the ability to swipe in an RIW Card by either using the in-built camera, a QR code scanner gun or by using the Forgotten Card feature.


Step 17: Awarding the competency

Once you have scanned the cardholders card, you can then award the competency unit to their profile along with any evidence.



Step 18: Your profile

By clicking on your own image in the top right hand corner, you will have the ability to view your own profile by clicking Show Card. You can change your Project or Site location via Change Location, or view any Network, Project, Site or Zone requirements by clicking Location Requirements. You can also Log Out here.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031506



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