Please use this troubleshooting guide if you are experiencing issues with a Kiosk scanner.  If the issue is unable to be resolved by following the steps below, please submit a Service Request for Kiosk Maintenance.

Scanner images

Power cable in
USB connection to PC

Common Issues

Image scanner not scanning?

  • Are the lights on the image scanner (white lights)?
  • Is the data point (data cable) connected to the scanner?
  • Is the USB connected firmly to the PC?

Still not working?

  • Restart the kiosk by powering the PC off by pressing the blue power button located at the front of the PC. Wait 30 seconds and power PC back on.  Check scanner to see if this resolves the issue. 
  • If the scanner is still not functioning after attempting the troubleshooting tips above, please raise a Service Request for Kiosk Maintenance.