TABLE OF CONTENTS
Please use this troubleshooting guide if you are experiencing issues with a Kiosk scanner. If the issue is unable to be resolved by following the steps below, please submit a Service Request for Kiosk Maintenance.
Power cable in
USB connection to PC
Image scanner not scanning?
- Are the lights on the image scanner (white lights)?
- Is the data point (data cable) connected to the scanner?
- Is the USB connected firmly to the PC?